Vodafone Outage in Eastleigh, Hampshire, England

@VodafoneUK ordered a phone Sunday. Your payment system did not take the payment, despite bank authorising the payment. Contacted your support, assured I'd be called back within 24 hours and the refund back within 48. 48 hours later and neither have happened. Please help.

@VodafoneUK @andyholtby92 We have been pushed from pillar to post since we moved in out last property with poor service and it's a shame we can't leave out contract before moving to our new property next week. Never ever experienced anything like the service Vodafone provide, not to mention false speeds!

Really nice to know that @VodafoneUK cares about replying! #not I think need a new network that does better for its customers.

@VodafoneUK I recently had a problem with my bill where £6.50 was added for no reason and i had to go through the process of trying to get hold of a human and explain it was incorrect. i was told it would be taken off in 24 hours. It hasn’t. I’m not paying for this!

@VodafoneUK 5 so far love to do more lol £500 would help 😁🙏🙏👌👌👌🤞🤞🤞😁

A message to @VodafoneUK. If you do not start taking my problems seriously, and contacting me when you say you will I will have no choice but to start withholding payment until you do. @Ofcom @BBCWatchdog @hantsts. Your customer service, at one point appalling, has got even worse

Just been told by @VodafoneUK that it is too expensive for that massive company to send a router next day despite Jade needing internet to complete uni work before they can get us a router. Fantastically bad service from them yet again

@VodafoneUK cant log into my Vodafone app- not sure my user name please help

@Ch4d96 @ThreeUK @VodafoneUK @VodafoneUK seem to place higher in independent studies, and have much better indoor coverage, when i was with @ThreeUK i coudnt even get a signal in the St David shopping centre in Cardiff, very patch coverage with 3 in Wales, thats why i left and joined @VodafoneUK

@leoniegiles @VodafoneUK Brett was with had a lot of problems with them Leonie ended up leaving I think xxx

@VodafoneUK on hold for well over an hour trying to speak to someone about appalling home broadband service

@VodafoneUK Great thanks. Everyone we've spoken to has been unhelpful and abrupt. This whole mess is why I'm arguing to leave the contract early. Awful from day 1

Update on the @VodafoneUK shitshow: Engineer we booked for tomorrow to come out and fix the mess. Confirmed it twice over the phone with 2 different people... Apparently we imagined that folks. That didn't happen. Talk about awful customer service 😲 I'm in shock tbh 🙃

@JordanGott @VodafoneUK literally the worst network provider

@VodafoneUK Thanks, ended up on the phone twice to simply change an address. The whole ordeal was so bad, is there a complaints email that I could place a complaint for

@VodafoneUK do you know how I get hold of someone who can fix my broadband, tried 3 people online who can’t help but just end up on hold for hours if I try to call. I’m tempted to cancel my direct debit because I’m paying for something I cannot use

@VodafoneUK absolutely shocking and embarrassing thieves I can’t explain how bad this has been over the last year! #thieves #horrificservice

@VodafoneUK are comfortably the worst provider ever! Literally 0 customer service at all

@VodafoneUK spoke to two of your colleagues earlier and apparently I’m waiting on an NUC code for my phone. An email has been sent to the unlocking department but I haven’t heard anything yet, I rely on my phone to find out what’s going on with work. Can someone help?

So @VodafoneUK want to turn this experience around yet you call us and tell us we have to waste yet more time and go into store! How can you leave this company?! When no one will take the call and they tell you in store to call customer service? #howcanonepersonmakeadifference

Another day + another crap internet service from @VodafoneUK u promised high speeds but failed 2 mention anything about router speeds! yet again we’re using our data and even had to purchase more data on one mobile device😡 can’t wait for the end of my internet + mobile contract

2019-08-25 21:15:03 -Download (Mb/s): 11.70 -Upload (Mb/s): 9.61 -Ping (ms): 53.17 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@DamianPDavis @VodafoneUK Couldn’t agree more; @VodafoneUK desperately need to roll out SMS support on WiFi Calling, two-factor authentication via SMS isn’t going away any time soon and your customers are left waving their handsets outside open windows in search of your network.

2019-08-25 21:00:03 -Download (Mb/s): 13.90 -Upload (Mb/s): 9.38 -Ping (ms): 48.06 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

So bored of @VodafoneUK and their terrible service. Alot of the time feels like I'm just being told "to wait and it will be fixed". It's quite misleading #poor #CustomerService

@VodafoneUK yea I'll admit I'm bored and you won't read all of these but at least the notifications are going be high so you'll shit yaself in the morning 😂

Joke time: @VodafoneUK broadband service Don't worry guys you might think that was harsh. But they a little slow so its fine they won't get it :)

2019-08-25 20:20:03 -Download (Mb/s): 12.90 -Upload (Mb/s): 9.71 -Ping (ms): 50.24 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneUK are an absolute joke can’t cope with the fact my mum is paying for fibre optic internet and it never ******* works, every time we’ve rang them there’s just more problems So incompetent

2019-08-25 20:05:03 -Download (Mb/s): 12.30 -Upload (Mb/s): 7.60 -Ping (ms): 48.32 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest