Vodafone Outage in Winchester, Hampshire, England

Really nice to know that @VodafoneUK cares about replying! #not I think need a new network that does better for its customers.

@VodafoneUK I recently had a problem with my bill where £6.50 was added for no reason and i had to go through the process of trying to get hold of a human and explain it was incorrect. i was told it would be taken off in 24 hours. It hasn’t. I’m not paying for this!

@VodafoneUK 5 so far love to do more lol £500 would help 😁🙏🙏👌👌👌🤞🤞🤞😁

A message to @VodafoneUK. If you do not start taking my problems seriously, and contacting me when you say you will I will have no choice but to start withholding payment until you do. @Ofcom @BBCWatchdog @hantsts. Your customer service, at one point appalling, has got even worse

I think @VodafoneUK need to ACTUALLY train their ‘Tech Support Team’ No one knows what they are doing. #vodafone #badcustomerservice

@leoniegiles @VodafoneUK Brett was with had a lot of problems with them Leonie ended up leaving I think xxx

@VodafoneUK on hold for well over an hour trying to speak to someone about appalling home broadband service

@VodafoneUK Great thanks. Everyone we've spoken to has been unhelpful and abrupt. This whole mess is why I'm arguing to leave the contract early. Awful from day 1

Update on the @VodafoneUK shitshow: Engineer we booked for tomorrow to come out and fix the mess. Confirmed it twice over the phone with 2 different people... Apparently we imagined that folks. That didn't happen. Talk about awful customer service 😲 I'm in shock tbh 🙃

@JordanGott @VodafoneUK literally the worst network provider

@VodafoneUK Thanks, ended up on the phone twice to simply change an address. The whole ordeal was so bad, is there a complaints email that I could place a complaint for

@VodafoneUK Hi Mark one of your colleagues at Vodafone said the same thing & that they would help at the end of the conversation told me what I already knew so basically wasted mine time over 2 days! I just don’t get it how Vodafone can treat customers in such a dreadful way I find shocking

@VodafoneUK I won’t be taking up any of Vodafone’s offers I’ve been with Them over 22 years recently I’ve been extremely messed around by Vodafone even director support & now over a month later it’s still not sorted customer service & customer care means nothing to Vodafone

@VodafoneUK do you know how I get hold of someone who can fix my broadband, tried 3 people online who can’t help but just end up on hold for hours if I try to call. I’m tempted to cancel my direct debit because I’m paying for something I cannot use

@ConnorShaw2015 @VodafoneUK i really am, 3 is shit

@VodafoneUK are comfortably the worst provider ever! Literally 0 customer service at all

@VodafoneUK I’ve recently left Vodafone after years of appalling customer service. Only wish I’d done it sooner.

@VodafoneUK spoke to two of your colleagues earlier and apparently I’m waiting on an NUC code for my phone. An email has been sent to the unlocking department but I haven’t heard anything yet, I rely on my phone to find out what’s going on with work. Can someone help?

So @VodafoneUK want to turn this experience around yet you call us and tell us we have to waste yet more time and go into store! How can you leave this company?! When no one will take the call and they tell you in store to call customer service? #howcanonepersonmakeadifference

@BroganRoganTrev @VodafoneUK @VodafoneGroup I reported them to Cisas, wrote letters, never replied, charging me £14-28 over and above my DD. CISAS, ordered them to pay me £200+£98 overcharging. After 10 years now another network.

Was promised a callback from @onecom and @VodafoneUK today to sort out an issue. Not surprised to get nothing. Simply money-grabbers.

@BroganRoganTrev @VodafoneUK @VodafoneGroup They are the worst company to deal with ever. I’ll never give them another penny in my whole life.

@VodafoneUK is there an issue with broadband. Went off all of a sudden 45 mins ago and 2 hour wait to speak to an agent.

@TumshiePam @BroganRoganTrev @VodafoneUK @VodafoneGroup If you can bear it see my thread from yesterday. My particular issue is that they are the monopoly supplier of Gigafast fibre broadband having put in a bespoke network under the @CityFibre project.

@VodafoneUK I am very disappointed with your service I have called multiple times to get help setting up sms on my new @Apple #iPhone but no one has been able to help. @OmbudServices @Ofcom

I had a phone job interview today on my burner phone because on the 4th day, @EE have still not fixed the issue. Thank you @VodafoneUK for having NW coverage and for aiding my job hunt today

@VodafoneEgypt I have gone through the issue with 5 different company representative, I was just fobbed off, no follow up call,no resolution to my issues. still the issue goes on.I am.taking the matter further higher up the chain.of command @VodafoneGroup @VodafoneUK

@VodafoneUK your customer service is absolutely shocking 8 times I’ve had contact your agents either by phone or live chat and been told several false information and lies I’m raging!!!!

@VodafoneUK still waiting after 2 weeks for my mother to have a working phone after a simple change from paygo to contract was messed up by Vodafone migration service. Terrible service after 2 visits to shop and nearly 3 hours wastes on phone.