Vodafone Outage in Totton and Eling, Hampshire, England

@VodafoneUK ordered a phone Sunday. Your payment system did not take the payment, despite bank authorising the payment. Contacted your support, assured I'd be called back within 24 hours and the refund back within 48. 48 hours later and neither have happened. Please help.

@VodafoneUK @andyholtby92 We have been pushed from pillar to post since we moved in out last property with poor service and it's a shame we can't leave out contract before moving to our new property next week. Never ever experienced anything like the service Vodafone provide, not to mention false speeds!

Really nice to know that @VodafoneUK cares about replying! #not I think need a new network that does better for its customers.

@VodafoneUK I recently had a problem with my bill where £6.50 was added for no reason and i had to go through the process of trying to get hold of a human and explain it was incorrect. i was told it would be taken off in 24 hours. It hasn’t. I’m not paying for this!

@VodafoneUK 5 so far love to do more lol £500 would help 😁🙏🙏👌👌👌🤞🤞🤞😁

A message to @VodafoneUK. If you do not start taking my problems seriously, and contacting me when you say you will I will have no choice but to start withholding payment until you do. @Ofcom @BBCWatchdog @hantsts. Your customer service, at one point appalling, has got even worse

@leoniegiles @VodafoneUK Brett was with had a lot of problems with them Leonie ended up leaving I think xxx

@VodafoneUK Great thanks. Everyone we've spoken to has been unhelpful and abrupt. This whole mess is why I'm arguing to leave the contract early. Awful from day 1

Update on the @VodafoneUK shitshow: Engineer we booked for tomorrow to come out and fix the mess. Confirmed it twice over the phone with 2 different people... Apparently we imagined that folks. That didn't happen. Talk about awful customer service 😲 I'm in shock tbh 🙃

Dear @VodafoneUK I’ve been on line for 90 minutes trying to implement a sim only deal we agreed 2 months ago, your customer service chat line is pathetic

@VodafoneUK Thanks, ended up on the phone twice to simply change an address. The whole ordeal was so bad, is there a complaints email that I could place a complaint for

@VodafoneUK you have no idea how much time I have wasted this week with still NO solution to my sure signal problem.

@VodafoneUK do you know how I get hold of someone who can fix my broadband, tried 3 people online who can’t help but just end up on hold for hours if I try to call. I’m tempted to cancel my direct debit because I’m paying for something I cannot use

@VodafoneUK are comfortably the worst provider ever! Literally 0 customer service at all

@VodafoneUK spoke to two of your colleagues earlier and apparently I’m waiting on an NUC code for my phone. An email has been sent to the unlocking department but I haven’t heard anything yet, I rely on my phone to find out what’s going on with work. Can someone help?

So @VodafoneUK want to turn this experience around yet you call us and tell us we have to waste yet more time and go into store! How can you leave this company?! When no one will take the call and they tell you in store to call customer service? #howcanonepersonmakeadifference

@remraFneB @VodafoneUK @iD_Mobile_UK @EE Damn g seems like you on some weird shit, you should change dealer 😂

2019-08-22 16:40:03 -Download (Mb/s): 6.97 -Upload (Mb/s): 10.10 -Ping (ms): 41.30 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneUK hi bought a sim for while I was away in turkey.. 25 quid a month on a payg no contact. I want to now cancel !! but if possible maybe just downgrade as I’d like to keep the sim

@VodafoneUK No service in CV10 for months hundreds complaining. Ask your own vodaphone shop in Nuneaton. Please do not ask me for details again, I and others have supplied them. Please do something.

@VodafoneUK But you can't! If even you are confused about it then it's definitely a misleading advert. It's not until three screens in on the customer journey that you get a vague clue that you can't. (assuming you scoll down below the "click me" buttons!)

I never believed when people said that @VodafoneUK cares only about new customers and the existing ones they don't want to help at all or "can't". Today was the first time when advisor was rude incompetent and in the end I end up with nothing. Spend 4 hours on phone -for nothing

@VodafoneUK @HuaweiMobileUK phones been away for a week. Came back today "repaired" with a battery at 100%. Picked up at 12 o'clock. And then it's down to 74% within 4 hours!! Reinstalled 4 apps in that time and made 5 minutes worth of calls. Terrible quality from the battery.

@VodafoneUK After multiple online chats and phone calls with Vodafone’s tech team, my Apple Watch series 4 is still unable to be linked to my data and iPhone 6s Plus. I have reset my phone and watch, gone round in circles until I’m fed up with it!! Only option is to cancel.

@OpenreachHelp tells @VodafoneUK that I need to ask for line renewal, gives me number. Calls number just to be told they dont deal with customers and to go back to Vodafone. Fantastic system you got here, must resolve so many issues.

@VodafoneUK ....also told that they can resubmit the order but you get a free amazon echo dot now. No use to me as I have a few alexas already. Very disappointed at the lack of communication and not honouring deals. Not a good start to a new customer🙁