Vodafone outages and service status in Diss, England

Problems in the last 24 hours in Diss, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Diss, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Diss, England

Latest outage, problems and issue reports in Diss and nearby locations:

• 
  Chris (@Tuliptouch1) reported 2 minutes ago from Tacolneston, England

  @VodafoneUK can someone please help me. I took up your trade in offer well over a month ago. You’ve had my phone since early September and promised the money in my account during the last week of September. I’ve called your “customer services “ twice now.

• 
  Rob Ward (@Pobster88) reported 9 minutes ago from Woolpit, England

  @YourSSE Boom!! I joined today. I thought it was Monday. What a fantastic service so far! No cutting off, no having to constantly switch between Wi-fi and 3/4G because the routers having a moment and double the speed of my previous supplier! Sorry @VodafoneUK but these guys kick ass!

• 
  Penny Lindop (@pennylindop) reported 21 minutes ago from Garboldisham, England

  Good advice : do not have anything to do with @VodafoneUK broadband. Totally awful support. Seriously hacked off

• 
  Penny Lindop (@pennylindop) reported 33 minutes ago from Garboldisham, England

  Come on @VodafoneUK this is shocking. 1 phone call, 3 chat room sessions and a nights sleep and still no broadband service. No engineer. No service. No recommendations for you guys. Poor.

• 
  Debbie de Spon (@de_spon) reported 45 minutes ago from Ashwellthorpe, England

  @VodafoneUK rubbish customer service, rubbish network. I’ve been a customer for many years.

• 
  Chris (@Tuliptouch1) reported 51 minutes ago from Tacolneston, England

  @VodafoneUK @VodafoneUK still no sign of the “guaranteed” trade in payment being made. It’s now 34 days after you confirmed my device was accepted. Emails, phone calls, messages all containing false promises or at worst lies.

• 
  Jenny Holmes (@jennymeadow) reported 52 minutes ago from Framlingham, England

  @VodafoneUK I would never have tried to switch to you from o2 had I known it would be this much hassle! I now have no phone at all!

• 
  Rob Ward (@Pobster88) reported 55 minutes ago from Woolpit, England

  Compliments where compliments are due! I can honestly say I am so super impressed with the quality of service with @YourSSE broadband! Not a single drop in connection and no problems at all! I battled for years with constant connection issues with @SkyUK @BT and @VodafoneUK.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Edfen19 (@edfen19) reported 7 minutes ago

  Why are the simplest things ALWAYS the most difficult to sort out. Been trying to sort my Internet out for days now either a new contract or just a simple renew with my current provider @ee. It's true no loyalty in absolutely anything these days so **** @ee and hello @VodafoneUK

• 
  KateOnX 🇬🇧 (@K8onX) reported 13 minutes ago

  @Telegraph @VodafoneUK is this correct? I’m a customer of over 25 years, considering cancelling my contract with you.

• 
  DaisyMae (@suemcdonald342) reported 15 minutes ago

  Is this right? 😳 @VodafoneUK Im horrified. You’re actually making the problem worse by doing this! 🤨

• 
  Nike Ralph (@MjelkRen) reported 16 minutes ago

  @djp4cm4n @VodafoneUK wtf explain this @VodafoneUK I will cancel immediately. I have no loyalty to your ****** network

• 
  Or Sassur (@Orsassur2) reported 18 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Simon Danczuk (@SimonDanczuk) reported 18 minutes ago

  Thinking about it, do @VodafoneUK make any money from the government issuing these emergency alerts?..

• 
  🇵🇸Greg … Proud Anti-Zionist & Proud Antifa (@UKRegulator) reported 19 minutes ago

  @ZiaYusufUK You’ll never be in government. And hopefully @VodafoneUK will sue you for your defamatory assertions.

• 
  Londonsnow (@Londonsnow251) reported 21 minutes ago

  So now know NEVER to use @VodafoneUK NEVER

• 
  Neil DOWNTON (@Nei70Neil) reported 23 minutes ago

  @NileGardiner @VodafoneUK Don't be so ******* stupid

• 
  Alan Handyman (@AlanHandyman4u) reported 23 minutes ago

  Vodafone cease order stuck in Openreach CSS (DI7007595). Plusnet confirmed it’s Vodafone’s, BT’s order failed (CON‑0004). I’ve been unable to switch for months and Vodafone won’t escalate to Openreach SMC. @VodafoneUK @Ofcom can you help?