Vodafone outages and service status in Carrickfergus, Northern Ireland
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- Vodafone generated 0 outage signals in the last 24 hours around Carrickfergus, including 0 direct reports.
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Problems in the last 24 hours in Carrickfergus, Northern Ireland
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Carrickfergus, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Vodafone Issues Reports Near Carrickfergus, Northern Ireland
Latest outage, problems and issue reports in Carrickfergus and nearby locations:
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Edel Lambon (@edel077) reported from Belfast, Northern Ireland@VodafoneUK I have phoned several times and called into your store and no one seems to be aware of this issue! What will ringing achieve? Can it be done over the phone? Thanks
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Britishgamerni 🇬🇧🏳️🌈 (@GeorgeCowan) reported from Whitehead, Northern Ireland@Jewkneeor @O2 @VodafoneUK Honestly terrible service here I think it’ll be EE or 3 from the look of it when I go to change provider at the end of my contract
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Britishgamerni 🇬🇧🏳️🌈 (@GeorgeCowan) reported from Newtownards, Northern Ireland@VodafoneUK Hi I have thanks, any word about my network issues with yourselves? I’ve had no reply on DM after they did security a few days ago
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Steven Burns (@stevenburns89) reported from Newtownabbey, Northern Ireland@MartinSLewis @itvMLshow @VodafoneUK After it was activated, I rang and asked about the £5 a day loss of service credit that I was told on the phone. I was out of broadband for 16 days, all in all, which meant we went through a mountain of data for homework etc. I was then told…3/
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Britishgamerni 🇬🇧🏳️🌈 (@GeorgeCowan) reported from Newtownards, Northern Ireland@VodafoneUK hi lots of issues atm with Vodafone it’s been a week and still no box arriving to send my old iPhone back so I’m not charged an early upgrade fee and now my home broadbands been at a crawl for two days with no update either :(
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Britishgamerni 🇬🇧🏳️🌈 (@GeorgeCowan) reported from Newtownards, Northern Ireland@VodafoneUK Never mind it wasn’t the right website it was vodafone entertainment I needed to go to…
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Colin Bell (@ColinBell2505) reported from Larne, Northern Ireland@VodafoneUK could someone please contact me about my account. I have been unable to speak to an advisor and Tobi hasn't been able to help. Thanks
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Britishgamerni 🇬🇧🏳️🌈 (@GeorgeCowan) reported from Castlereagh, Northern Ireland@VodafoneUK I don’t actually have a specific postcode as it was around the town centre of Newtownards, I’m now in dundonald outside Belfast and my speeds are now 100 mbps, seems your issue is specific to Newtownards your masts must have very poor traffic capacity in Newtownards
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Steven Burns (@stevenburns89) reported from Newtownabbey, Northern Ireland@MartinSLewis @itvMLshow @VodafoneUK That the maximum they could do was £40. I know it still something but it’s the principal of the matter. Was told something, got something completely different. It’s also very intermittent quality of broadband. After several years as customer I told them… 4/
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Britishgamerni 🇬🇧🏳️🌈 (@GeorgeCowan) reported from Newtownards, Northern Ireland@VodafoneUK home internet down again with no explaination what’s happening in BT23 is there an outage?
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The Gourmet Boys MCIM (@thegourmetboys) reported from Belfast, Northern Ireland@VodafoneUK any idea when the broadband outage will be resolved ?
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Paul S Ell (@paulsell) reported from Belfast, Northern Ireland@VodafoneUK has overcharged me on 10 of 12 broadband bills. Customer Service agree it’s their fault & owe me £98.50 in calls which should have been covered by an £8pm inclusive pack randomly repeatedly cancelled by them. Refund refused & £16 offered after 4 hours on phone. Avoid!
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NM (@mahaff1977) reported from Belfast, Northern Ireland@VodafoneUK your coverage in and around #RoyalBelfastChildrensHospitalforSickChildren is really bad. At best it’s one bar before the signal continually dies.
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Richard Topping (@LionelRichT91) reported from Belfast, Northern Ireland@VodafoneUK love how your telling customers #VodafoneBroadband is working however on all devices I connect to all say no connection, call to query this and it’s gonna take over 3 hours!! You may get the finger out and fix it!!
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Britishgamerni 🇬🇧🏳️🌈 (@GeorgeCowan) reported from Newtownards, Northern Ireland@VodafoneUK how do I cancel my Spotify subscription through you guys the apps not giving me any options and Spotify is directing me to vodafone to cancel it
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Bearded Candlemakers (@BeardedCandles) reported from Castlereagh, Northern Ireland@vodafone @VodafoneUK can someone please get in touch. I am still being charged for a new phone that never arrived months ago and have had the worst customer service since. Genuinely unreal.
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Aaron (@aaronmacn) reported from Belfast, Northern Ireland@VodafoneUK Hi, I raised a complaint on 07/10/2019 and was promised a call back from your complaints team. I still haven’t been called back and would like someone to call me like you promised.
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Gerard Lyttle (@lyttlebelfast) reported from Newtownabbey, Northern Ireland@VodafoneUK worst ever! Honestly from 1pm today no WiFi and guess what still no WiFi! Love telling their customers lies!!
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Britishgamerni 🇬🇧🏳️🌈 (@GeorgeCowan) reported from Newtownards, Northern Ireland@VodafoneUK I’ve already been to the ombudsman and had it investigated nothing can be done it’s a poor infrastructure according to vodafone I’m cancelling when the contract ends in December
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David Hagan (@MvK_) reported from Castlereagh, Northern Ireland@aboutdesserts @VodafoneUK Having the same issue here
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Ironwarrior73 (@Ironwarrior73) reported@VodafoneUK I’m absolutely disgusted and appalled that you’re giving free SIM cards to illegal foreigners while you’re charging me a British coin! You are a disgrace! I won’t be renewing my contract once it’s finished and I e been a customer for 20 years!
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Chekeeuk (@chekeeuk) reported@FreedomMatty @Iromg @VodafoneUK I've already cancelled mine. Bloody check of them. If they can afford to give free give aways, why not concentrate on the customer base that they have here (what with the cost of living) rather than people who rock up uninvited!
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John Barr (@JohnBarrUK) reportedI can’t wait 4 my contract 2 end with @VodafoneUK @VodafoneGroup they r a rip off merchant & have the most uncaring, unsympathetic customer service & their complaints dept well that’s a complete joke 🤬 I have been a customer 4 yrs & have literally been treated like a bit of 💩🤬
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Rob Carmichael (@robcarmichael2) reported@VodafoneUK what is the issue with the network in the Neath area in South Wales? Data network has been atrocious for weeks now.
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Ironwarrior73 (@Ironwarrior73) reported@VodafoneUK I’m absolutely disgusted and appalled that you’re giving free SIM cards to illegal foreigners while you’re charging me a British coin! You are a disgrace! I won’t be renewing my contract once it’s finished and I e been a customer for 20 years!
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mṽsh (@shikariunite) reported@Mobilescouk I'm stuck in limbo over here, after moving from @EE to @VodafoneUK . My switch date was yesterday and my SIM wasn't delivered. So I've got no service, can't call or message anyone. What can I do?
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Heather Roberts (@HvrRoberts) reported@VodafoneUK Why have you not replied to my message from 2 weeks ago! No longer relevant! I can now upgrade my plan but the best deal will cost me another £10 a month whilst you help illegal immigrants! Shame on you!
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Or Sassur (@Orsassur2) reported@VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.
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Fefella (@FefellaLou) reported@Connkks Maybe Louise Haigh and @VodafoneUK could team up and make sure they’re stupid alarms are sent to the people that need to be told
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taxilez (@taxilez) reported@VodafoneUK your apps been down two days how do expect me to pay the bill??