Vodafone outages and service status in Prestatyn, Wales

Problems in the last 24 hours in Prestatyn, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Prestatyn, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Prestatyn, Wales

Latest outage, problems and issue reports in Prestatyn and nearby locations:

• 
  Yveline Hands (@Nantaise) reported 16 minutes ago from Rhyl, Wales

  @VodafoneUK a 👍 up to the Rhyl employee who willingly helped wth my technical queries even tho am not a customer

• 
  Tia Rogers (@bondangel007) reported 21 minutes ago from Prestatyn, Wales

  @VodafoneUK I find the fact that my daughter’s phone was delayed through no fault of ours and the fact that I cannot cancel and restart the upgrade until your warehouse confirms receipt appalling to say the least! Punishing the customer for your mistakes!

• 
  Sion Rhys Wynne (@sionrwynne) reported 24 minutes ago from Denbigh, Wales

  Can't help feeling this style of selling is a bit dishonest at best by @VodafoneUK as I was getting downgraded rather than upgraded! Will shop around instead. It's a shame as I've found their store staff to be really good but obviously can't get there at the moment.

• 
  Colin T Jones 🎸🎤😎 (@colintjones) reported 27 minutes ago from Rhyl, Wales

  @VodafoneUK how long is the current phone queue? It's agonizing listening to the same songs over, and over, and over, and over, and over, and over, and over, and over, and over, and over again, been on hold over 30 mins. It'd be easier to cancel my contract than change address 🙄

• 
  Tom (@tomaevans) reported 32 minutes ago from West Kirby, England

  @VodafoneUK pretty poor that everyone knows you’re home broadband service is down… even picked up by Daily Mail but zero official communications by yourselves in the month you’ve put bills up >10%. Definitely second guessing renewing all phone/internet contracts.

• 
  Sion Rhys Wynne (@sionrwynne) reported 36 minutes ago from Denbigh, Wales

  Once again slightly let down by @VodafoneUK customer service. Enquired about upgrade - apparently I only need 6gb not 10. Then offered 5gb which isn't enough so I would eventually have to pay to increase my allowance (would no longer be cheaper than my current deal)

• 
  Colin T Jones 🎸🎤😎 (@colintjones) reported 38 minutes ago from Rhyl, Wales

  @VodafoneUK One phone on change of address, one on cancel contract. Let's see who wins 👍

• 
  LyallatronCrossing (@lyallatron) reported 43 minutes ago from Abergele, Wales

  Congratulations @VodafoneUK for the worst customer service I have ever seen. My account is still broken since I joined you in November. You said it would be fixed with the next bill and it isn’t. I joined in November! It’s March and this is still happening. #poorcustomerservice

• 
  Sandra Mangan💙 (@SandraMangan_) reported 44 minutes ago from West Kirby, England

  @VodafoneUK My internet is coming and going. This is so frustrating! Also iMessage is not working on the majority of my devices.

• 
  Sion Rhys Wynne (@sionrwynne) reported 45 minutes ago from Denbigh, Wales

  @DaveTG85 @VodafoneUK I've had some issues in the past too but bizarre yesterday where my upgrade costs me more and selling me something the person himself telling me I don't need! Never heard of Smarty but will have a look at both.

• 
  Kay Griffiths (@kayleighnikita) reported 47 minutes ago from Denbigh, Wales

  My dad has a Samsung j3 & updated it yesterday. Now it’s really buggy & isn’t working properly, google services keep crashing. How do I fix this @VodafoneUK

• 
  Milo (@milonoblet) reported 53 minutes ago from Hoylake, England

  @combat_boot @O2 @VodafoneUK @EE I'd recommend EE, best service/coverage. 20% Forces discount through DDS/BLC (DM me if you have neither & will sort you out).

• 
  Matthew Gardiner (@MatthewG_685) reported 55 minutes ago from Hoylake, England

  @VodafoneUK Is your network down in CH47? Rebooted phone and still can’t connect

• 
  A&J Taxis (@AJTaxis) reported 58 minutes ago from Bodelwyddan, Wales

  If you are struggling to call us and have an old #vodafone number, you can get us on 01745610392. It appears @VodafoneUK has blocked old Vodafone numbers from calling our main lines since we ported back to @bt_uk. Please fix this problem @VodafoneUK @Ofcom #Solicitors

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cosmo (@Cosmonaut_Hill) reported 2 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK I had the EXACT same issue with Virgin, I had to literally refuse to get off the phone when I got through for 4 hours and basically said I'd hang up when they actually helped me. Absolutely useless customer service

• 
  Karen B (@karenbrown135) reported 3 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Condolences to you. They were awful when we cancelled mum's too, kept insisting they couldn't cancel without her approval but she didnt have capacity. When she died we found Severn Trent were the best overall, they didn't charge for her last few weeks, or while we were selling

• 
  John Cook (@gerddinythfa) reported 4 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK My sincere sympathies for your loss and the unnecessary problems. When my Mum passed, everyone, BT, Sky, OVO, were brilliant, compassionate and there to minimise the hassle. Luckily she wasn’t a Virgin customer. Shame on them.

• 
  ross couch (@rosscouch9) reported 7 minutes ago

  Everyday since Friday I’ve been contacting @VodafoneUK to swap an e sim from one device to another and each time get fed lies because they basically can’t be bothered to help I’ve never had problems with any company like I do Vodafone

• 
  Iain (@skywalker1404) reported 7 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK They were awful when my wife passed away absolutely terrible, I had to take to twitter to get any response

• 
  AnniHawk (@AnniHawk) reported 10 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK I'm sorry for your loss. I've had to go through this ghastly business three times now. The worst I had was my FiL's energy supplier, Shell. They knocked on my door a few weeks ago and I told them I'd rather sit in the dark than ever use them again.

• 
  Katie (@PennieK_) reported 11 minutes ago

  Hi @VodafoneUK I have fraudulent payments for Vodafone pending on my account. My bank advised me to speak to you. None of your phone lines or chats allow non customers to get past the robots. Please can you advise how I can speak to someone to cancel the payments.

• 
  Del (@DeloresWhi50682) reported 14 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK They insisted I sent all the equipment back immediately, just what you need to be doing when you have a matter of weeks left with your dad who lives a 200 mile round trip away. I will never darken their doors again!

• 
  C.HitchensIsGod (@YouCanThink123) reported 16 minutes ago

  @Ofcom @VodafoneUK have done the exact same sort of thing to me. It took me about 2 years and around 20-30 calls to cancel

• 
  Bob (@ChrisJordan1002) reported 16 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Virgin Media are unambiguously the worst company I’ve ever dealt with. They had the recent ruling against them for a reason. Profit over Compassion every single time…