Vodafone Outage Report in Prestatyn, Denbighshire, Wales
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E-mailProblems in the last 24 hours in Prestatyn, Wales
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Prestatyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (17%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (2%)
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TV (%)
Community Discussion
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Vodafone Issues Reports Near Prestatyn, Wales
Latest outage, problems and issue reports in Prestatyn and nearby locations:
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Colin T Jones 🎸🎤😎
(@colintjones) reported
from
Rhyl, Wales
@VodafoneUK One phone on change of address, one on cancel contract. Let's see who wins 👍
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LyallatronCrossing
(@lyallatron) reported
from
Abergele, Wales
Congratulations @VodafoneUK for the worst customer service I have ever seen. My account is still broken since I joined you in November. You said it would be fixed with the next bill and it isn’t. I joined in November! It’s March and this is still happening. #poorcustomerservice
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Sion Rhys Wynne
(@sionrwynne) reported
from
Denbigh, Wales
Once again slightly let down by @VodafoneUK customer service. Enquired about upgrade - apparently I only need 6gb not 10. Then offered 5gb which isn't enough so I would eventually have to pay to increase my allowance (would no longer be cheaper than my current deal)
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Sion Rhys Wynne
(@sionrwynne) reported
from
Denbigh, Wales
@DaveTG85 @VodafoneUK I've had some issues in the past too but bizarre yesterday where my upgrade costs me more and selling me something the person himself telling me I don't need! Never heard of Smarty but will have a look at both.
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Matthew Gardiner
(@MatthewG_685) reported
from
Hoylake, England
@VodafoneUK Is your network down in CH47? Rebooted phone and still can’t connect
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Kay Griffiths
(@kayleighnikita) reported
from
Denbigh, Wales
My dad has a Samsung j3 & updated it yesterday. Now it’s really buggy & isn’t working properly, google services keep crashing. How do I fix this @VodafoneUK
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Tom
(@tomaevans) reported
from
West Kirby, England
@VodafoneUK pretty poor that everyone knows you’re home broadband service is down… even picked up by Daily Mail but zero official communications by yourselves in the month you’ve put bills up >10%. Definitely second guessing renewing all phone/internet contracts.
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Colin T Jones 🎸🎤😎
(@colintjones) reported
from
Rhyl, Wales
@VodafoneUK how long is the current phone queue? It's agonizing listening to the same songs over, and over, and over, and over, and over, and over, and over, and over, and over, and over again, been on hold over 30 mins. It'd be easier to cancel my contract than change address 🙄
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A&J Taxis
(@AJTaxis) reported
from
Bodelwyddan, Wales
If you are struggling to call us and have an old #vodafone number, you can get us on 01745610392. It appears @VodafoneUK has blocked old Vodafone numbers from calling our main lines since we ported back to @bt_uk. Please fix this problem @VodafoneUK @Ofcom #Solicitors
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Tia Rogers
(@bondangel007) reported
from
Prestatyn, Wales
@VodafoneUK I find the fact that my daughter’s phone was delayed through no fault of ours and the fact that I cannot cancel and restart the upgrade until your warehouse confirms receipt appalling to say the least! Punishing the customer for your mistakes!
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Yveline Hands
(@Nantaise) reported
from
Rhyl, Wales
@VodafoneUK a 👍 up to the Rhyl employee who willingly helped wth my technical queries even tho am not a customer
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Sion Rhys Wynne
(@sionrwynne) reported
from
Denbigh, Wales
Can't help feeling this style of selling is a bit dishonest at best by @VodafoneUK as I was getting downgraded rather than upgraded! Will shop around instead. It's a shame as I've found their store staff to be really good but obviously can't get there at the moment.
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Milo
(@milonoblet) reported
from
Hoylake, England
@combat_boot @O2 @VodafoneUK @EE I'd recommend EE, best service/coverage. 20% Forces discount through DDS/BLC (DM me if you have neither & will sort you out).
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Bruce
(@paulbrucepro) reported
@VodafoneUK Don't send me an alert saying I have won a prize when I haven't. A free bag of @joeandseph popcorn when I spend £12 really isn't a prize and doesn't warrant a push notification. Poor marketing & negative for both brands leaving a sour taste, app notifications blocked
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Ashleigh
(@avo_aash) reported
So 3 people from the technical team at @VodafoneUK have tried to fix our broadband with no luck. So now what?! Terrible service.
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I AM ADAM LFC!
(@IamAdamLFC) reported
@VodafoneUK It's not worth my effort talking to you, as you're not a Manager and I've spoken to your Customer Liaison team. I'm taking it further & especially over the loss of a call & the bribe of £100 to rescind my complaint
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Amit Rattu
(@amitrattu) reported
@VodafoneUK Tried calling customer services and have been on hold for 1 hour. I want to cancel my home broadband with you as it keeps dropping connection.
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Matteo Doni 🇬🇧
(@Todoleo) reported
from
Edinburgh, Scotland
@VodafoneUK Why did you let me order the service in the first place? Why wasn't I informed about the cancellation of the order? Why wasn't I informed about the cancelled installation appointment?
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Swaraj Roy
(@achilles369) reported
@VodafoneUK I have wasted 3 hours cumulatively talking yo uour sick customer service. Call me on the number that i have messaged u privately.
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Maya V James
(@MayVJay) reported
@IamAdamLFC @VodafoneUK What is it with big companies not valuing loyal customers these days?! It's absolutely shocking and mindbogglingly stupid. I fell out with optical express after 20+ years of being a client. My manual on "how to avoid losing a loyal customer" is a oneliner- LISTEN TO THE CUSTOMER
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Tania adams
(@Tannidavies) reported
@VodafoneUK where do I escalate complaints to as there was no manager or supervisor available when I wanted to escalate my complaint. After 2 hours on the phone and having a contract in my hands. To be told I have no contract and the new price is £7.29 more a month.
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Swaraj Roy
(@achilles369) reported
@VodafoneUK Every month since feb i have to invest atleast an hour chatting to your reps explaining them the problem. why is that ? Why cant you fix the problem. You can never be like an amazon or a netflix of telephony world.
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ɢᴀ ᴄʜᴜɴ 嘉浚 #sᴛᴏᴘᴀsɪᴀɴʜᴀᴛᴇ
(@GaChunYau) reported
Hi your customer service regarding the order on my broadband was awful. I know people are remote working or whatever, but it was so difficult to hear what the customer service advisor was saying. @VodafoneUK