Vodafone Outage in Abergele, Conwy, Wales

@DaveTG85 @VodafoneUK I've had some issues in the past too but bizarre yesterday where my upgrade costs me more and selling me something the person himself telling me I don't need! Never heard of Smarty but will have a look at both.

Can't help feeling this style of selling is a bit dishonest at best by @VodafoneUK as I was getting downgraded rather than upgraded! Will shop around instead. It's a shame as I've found their store staff to be really good but obviously can't get there at the moment.

Once again slightly let down by @VodafoneUK customer service. Enquired about upgrade - apparently I only need 6gb not 10. Then offered 5gb which isn't enough so I would eventually have to pay to increase my allowance (would no longer be cheaper than my current deal)

My dad has a Samsung j3 & updated it yesterday. Now it’s really buggy & isn’t working properly, google services keep crashing. How do I fix this @VodafoneUK

Congratulations @VodafoneUK for the worst customer service I have ever seen. My account is still broken since I joined you in November. You said it would be fixed with the next bill and it isn’t. I joined in November! It’s March and this is still happening. #poorcustomerservice

@VodafoneUK absolute disgrace not only have you give my number to someone else and breached confidentiality you have also provided me with zero network service for nearly 2 weeks. Thank you for 16 yrs loyal service and still taking my monthly payments 😡😡

If you are struggling to call us and have an old #vodafone number, you can get us on 01745610392. It appears @VodafoneUK has blocked old Vodafone numbers from calling our main lines since we ported back to @bt_uk. Please fix this problem @VodafoneUK @Ofcom #Solicitors

@VodafoneUK I find the fact that my daughter’s phone was delayed through no fault of ours and the fact that I cannot cancel and restart the upgrade until your warehouse confirms receipt appalling to say the least! Punishing the customer for your mistakes!

@VodafoneUK ur app is not working again sort it out

@VodafoneUK ..Gu29 area...WiFi problems all weekend and today... your phone signal is rubbish as well. have to sit in garden to get data. Disappointed ..the amount I pay each month.please sort it .

@VodafoneUK Spotify link not working from Very Me

@VodafoneUK Hi Tim if you could confirm there is a complaint on my account and that I’m due a call back that would be great. Thanks

I’ve been a customer with @VodafoneUK for 10 years but seriously considering switching...

@giles2905 @EE @ThreeUKSupport @O2 @VodafoneUK It's bad when you can't get more than 1 bar.

Shocking customer service from @VodafoneUK Persuaded elderly in-laws to switch to #Vodafone broadband. Should have gone live last Thursday. Still waiting!!

@JamessReality @EE @ThreeUKSupport @O2 @VodafoneUK Service is so crap

Hats off to @SkyHelpTeam. New customer only 6 days and very impressed. Just spent 40 mins chatting with a Scott about football and how I’ve been doing. Shame @VodafoneUK couldn’t offer decent Customer service against the 12 years I was with them!

@JamessReality @EE @ThreeUKSupport @O2 @VodafoneUK How rude

@VodafoneUK you dm’d me yesterday to follow up on my issue and see if it’s been solved (which it hasn’t 🙄) dm’d you back & heard nothing since 😂 gotta say your customer service as of late has been an absolute shambles! Not even sure half of you know what you’re talking about!