Vodafone Outage Report in Pontyclun, Rhondda Cynon Taf, Wales
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E-mailProblems in the last 24 hours in Pontyclun, Wales
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Pontyclun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (62%)
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Wi-fi (14%)
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Phone (13%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Pontyclun, Rhondda Cynon Taf, Wales
The most recent Vodafone outage reports came from the following cities: Caerphilly, Bridgend, Blackwood, Cardiff, Pontypridd, Pontyclun, Hengoed and Bargoed.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Bridgend |
Total Blackout | |
| Blackwood |
Internet | |
| Caerphilly |
Internet | |
| Blackwood |
Phone | |
| Caerphilly |
Wi-fi |
Community Discussion
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Vodafone Issues Reports Near Pontyclun, Wales
Latest outage, problems and issue reports in Pontyclun and nearby locations:
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Dan Tappin
(@oitappin) reported
from
Cardiff, Wales
@TwopTwips @VodafoneUK Change the DNS server to either - Google 8.8.4.4 8.8.8.8 Or Open DNS 208.67.222.222 208.67.220.220 This sorted the issue for me. Their default DNS is *****.
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Sophie
(@SophieTurner_7) reported
from
Barry, Wales
So all in all crappy start to my switch to @VodafoneUK ... hope the phrase "start as you mean to go on" isnt applicable here.. seriously disappointed by their service so far 👍👍 seems all they care about it getting your money
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Emma Jones
(@EmmaJones65) reported
from
Cardiff, Wales
Thank you @AppleSupport you really do have some good people working for you glad I made contact and did not take @VodafoneUK advice. Really impressed by service and helpfulness of staff
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Sophie
(@SophieTurner_7) reported
from
Barry, Wales
2pm - @VodafoneUK sales advisor to me, new customer: "nah dont worry about it, you can change your delivery address after purchase by calling this number" *calls number* "Sorry, you cant change delivery address by phone, go on dpd website instead" *goes to dpd website* Contd....
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Russell S Downe
(@Welshspencer) reported
from
Penarth, Wales
@VodafoneUK when I call customer service I expect to be able to understand what they say
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Craig James
(@craigy_james) reported
from
Cardiff, Wales
@VodafoneUK Still waiting for someone to let me know what's going on with my connection issues. Only 2 weeks after I reported the issue.
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Dan Tappin
(@oitappin) reported
from
Cardiff, Wales
@TwopTwips @VodafoneUK No probs, it may take an hour to properly resolve, but this cut out 95% of the timeouts I was having.
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Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
@VodafoneUK why are you maki speaking to customers services so difficult: I wanna make a complaint not be text by some stupid computer.
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Lydia
(@LydiaM87) reported
from
Cardiff, Wales
@VodafoneUK recently switched to your unlimited max sim only from monthly plan and have rubbish signal since the switch. Brand new sim as of Monday, apps won’t load, emails unable to download (mailbox can’t even recognise when I’ve read/deleted), what’s app struggling to load.
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HavanaPeopleSalsa
(@HavanaPeople) reported
from
Cardiff, Wales
@VodafoneUK SO I've been on the phone for hours and hours waiting to fix the technical problem with my number transfer. Its been 10 days I've been without my number working, my business is based on bookings and I've lost two weeks of pay! My experience so far has been a NIGHTMARE
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Rachel Rowlands
(@RaqueldeRowl) reported
from
Ynysybwl, Wales
@VodafoneUK the mast in Ynysybwl has been out of service since Friday and apparenty you can't tell anyone when it will be reinstated. This really isn't acceptable, especially for people who rely on their telephone line for communication with essential services and family 😡
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James Vincent 🏳️🌈🏴
(@thisisjmx) reported
from
Coity, Wales
@NoServiceHereUK CF311RQ, Prince of Wales hospital. Very poor inside signal from @ThreeUKSupport and @VodafoneUK. Just thought I'd point it out. #NoServiceHereUK.
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OTS
(@owaintaylorshaw) reported
from
Cardiff, Wales
@VodafoneUK so thank you for telling me on the phone that you would prefer to lose a customer of 20 years than sort out the faulty phone you sent me (and it’s only an iphone6, not one of the fancy ones)!! I wonder how much money I’ve given you over 20years...
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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Sophie
(@SophieTurner_7) reported
from
Barry, Wales
.... 9:30PM, @VodafoneUK advisor no. 4 - "sorry, you were misinformed, you cant change it on the chat but if you call us you can" *calls number given AGAIN* Vodafone advisor no. 5 - "no sorry you cant change it as your a new customer. Hopefully your neighbour is home" Cont'd...
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Huw Thomas Edwards 🏴🇬🇧🇪🇺 🏉🏏
(@Huwtedwards) reported
from
Blackwood, Wales
@VodafoneUK day 3 with no landline or broadband. A great way to look after a new customer.
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Paul Vaughan
(@PaulVaughan4) reported
from
Church Village, Wales
@VodafoneUK I wouldn’t recommend you to my worst enemy. Terrible customer service
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Peter MacCabe
(@peterkin1010) reported
from
Barry, Wales
@DJAshBash @ThreeUKSupport @VodafoneUK @ThreeUK I am also on Vodafone. And I would agree they now have overall a formidable network But they have less bandwith 5G than Three..50mHz as opposed to 140mHz so when Three eventually launch 5G 5G it'll be interesting how it all pans out.
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Rodney Berman
(@rodneyberman) reported
from
Cardiff, Wales
@VodafoneUK That suggests you owe me money you’ve been never told me about in that case. I can only be in credit if you’ve at some point taken more money from me than I owed. Not to mention an apparent breach of the GDPR rules in keeping my personal data without reason. I will DM you.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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TilehurstCobbler
(@TilehurstCobble) reported
@VodafoneUK Thank you for the reply. My friend (on O2) popped in and is having the same problem. So I was aware its not Vodafone specific. Probably the morons at Instalcom dug up the wrong thing! I hope you fix it quickly
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Andrea Rolle
(@AndyyRolle) reported
@VodafoneUK this is ridiculous! How can I ever enter into a contract with you if it’s this difficult to cancel the plan? And the only way to cancel my plan is by calling Vodafone but no one answers the call? Would happily go into the store and cancel but that is not an option.
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LUFC - Just a fan (Chris) 💙🤍💛
(@LufcJust) reported
@VodafoneUK @rontrenpreneur They are useless and don't seem to communicate with their customers. Thinking of terminating my contract with them due to poor service. This the second time mine has gone down and was 3 days previously. Do it via DM and you get a bot that cannot answer direct messages. #shoddy
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LikeDaveButCat
(@LikeDaveButCat) reported
Hi @VodafoneUK please can someone help me talk to anyone about SIMs and APNs for your NB-IoT network. I’ve tried all of your numbers and web chats and I’m getting nowhere.
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Andrea Rolle
(@AndyyRolle) reported
@VodafoneUK pls help! I’m trying to cancel a plan and dialled 191. I press 2 and enter my acc #. The options are then to press 1 to chat to an advisor & I’m told “we’re connecting you now” but it just loops me to the start of the call. How on earth must I cancel?? Hours of this
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Jamie Keen
(@JamiePKeen) reported
My house sale has fallen through - v stressful. Needed to cancel my move with @RoyalMail @VodafoneUK @ShellEnergyHome. 2 incredibly helpful and efficient - one diabolical - two hours of calls and messaging and still no closer to sorting. Any guesses who?
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LUFC - Just a fan (Chris) 💙🤍💛
(@LufcJust) reported
@ChrisSo49764235 @VodafoneUK Yeah it was a belter of a game on Sunday. They were just up for it last night, they didn't play that well but unfortunately yours were terrible. Not sure what Virgil was up to for that first one... looked like he was ice skating or something!
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mothloop
(@grahamb23) reported
@VodafoneUK They weren't able to help, I've spent several hours over 2 days trying to upgrade to an offer and spent ages on the phone and with somebody on chat. Result is nobody can convert the plan I am offered so no alternative but to go to EE
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Reza Tavassoli
(@rezatava) reported
@VodafoneUK - take you through a 10 min call only to refer you to online help where you have been waiting nearly 2 hours for a response. Have you been taking tips from @Barclaycard ?
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Rebecca Hold
(@BeckyHold) reported
@VodafoneUK [2] I did - 18th August, which you chose to ignore. You then emailed me to say you will disconnect my service and keep me updated. As usual, another lie. You disconnected me yesterday, my number has not been ported and you are yet to make contact me. When I try to contact you ...