Vodafone Outage Report in Pontyclun, Rhondda Cynon Taf, Wales

Problems in the last 24 hours in Pontyclun, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Pontyclun, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (54%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map Near Pontyclun, Wales

The most recent Vodafone outage reports came from the following cities: Hengoed, Cardiff, and Caerphilly.

City	Problem Type	Report Time
Hengoed	Phone	2 days ago
Cardiff	Wi-fi	3 days ago
Cardiff	Wi-fi	5 days ago
Cardiff	Wi-fi	7 days ago
Cardiff	TV	8 days ago
Cardiff	TV	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vodafone Issues Reports Near Pontyclun, Wales

Latest outage, problems and issue reports in Pontyclun and nearby locations:

• 
  Tom Griffin (@TomOffTheRecord) reported 1 minute ago from Cardiff, Wales

  And now @VodafoneUK have cut me off when I asked to make a complaint. Really?

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 4 minutes ago from Caerphilly, Wales

  Wow the @VodafoneUK support person suggests I re-contract to fix my internet issues. Nice.

• 
  Samantha Candiotes (@SamanthaCandio1) reported 8 minutes ago from Cardiff, Wales

  @VodafoneUK hey... there’s an over charge on my bill for Spotify but it should be included. Been in chat with a rep for an hour & they say it’s a charity donation, it’s not! Please help

• 
  Jeremy Sparkes (@JeremySparkes) reported 9 minutes ago from Cardiff, Wales

  When will "technical problems" on Big Bundles be sorted pl @VodafoneUK ? Been 4 days now and credit balance being hit with £1 a day deduction - £30 for a month is the MOST expensive PAYG :(

• 
  Claire Vaughan she/her 〓〓 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🎬 (@pixieglas) reported 22 minutes ago from Cardiff, Wales

  @VodafoneUK I've been trying to speak to your agents to upgrade for over an hour. Twice it just disconnected me, both times I was close to getting it signed off. I can't seem to log into My Vodafone to do it either. Bad customer service.

• 
  Jason Bekker (@jasonbekker9) reported 24 minutes ago from Saint Brides Major, Wales

  @VodafoneUK 2 phone calls of 30 mins no answer and now 37 in queue for online chat. Is this really good customer service ?

• 
  Laura 2022 (@beynonlv) reported 24 minutes ago from Cardiff, Wales

  Problems with mobile data twitter not loading images? @VodafoneUK

• 
  Kellie Thorne (@kelliethorne) reported 29 minutes ago from Cardiff, Wales

  @VodafoneUK can you please tell me why, when I live in the middle of a city (Cardiff), I have to stand in my garden to get a signal?! So frustrating.

• 
  Lee Smith 🌻 (@djleekee) reported 31 minutes ago from Cardiff, Wales

  Hi @VodafoneUK ever since @ThreeUK put a new 5g mast up less than 100m from my house I have barely had any signal in my house and surrounding area. Please can you investigate postcode cf11 6dr Thank you.

• 
  Peter N (@gooner1947) reported 36 minutes ago from Blackwood, Wales

  I have a Samsung Galaxy A6 that the camera is broken. I have another A6 from a friend thsts new. Im with @VodafoneUK . Anyone know how i can transfer everything from old A6 to new A6 please?

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 40 minutes ago from Dinas Powys, Wales

  @VodafoneUK It's only the next village over. I've just ordered a SIM for my mobile number two. I'll register my postcode & might do for that one as it's so close for when & if U do get the village covered. I know that maps are never really that accurate!

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 43 minutes ago from Dinas Powys, Wales

  Just talked with @VodafoneUK home #broadband tech support. @WeAreOpenreach network outage for the whole village of Dinas Powys, CF644QS. Since midnight. Engineers on it apparently. These things happen but with people working from home, it's a kick. #DinasPowys.

• 
  Tom Griffin (@TomOffTheRecord) reported 44 minutes ago from Cardiff, Wales

  Always a good tactic @VodafoneUK - customer calls to complain so you put them on hold and leave them there 👍🏻

• 
  Suzanne Rees Williams She/her (@SuzanneMRees1) reported 46 minutes ago from Llantrisant, Wales

  Great customer service from @VodafoneUK sorting out my Ukrainian 🇺🇦guests free sim that was not working. Popped into the Pontypridd shop and sorted in minutes well done 👏.

• 
  Tim Bishop (@WelshBish) reported 47 minutes ago from Caerphilly, Wales

  @VodafoneUK absolute atrocious service from Vodafone, unable to connect to a human being to discuss an issue. Take the money and then customers can do one

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 47 minutes ago from Dinas Powys, Wales

  @VodafoneUK when I port my number over to my account do I call customer service?

• 
  Jeremy Sparkes (@JeremySparkes) reported 51 minutes ago from Cardiff, Wales

  @VodafoneUK Still isn’t working - won’t allow change from 1 at £1/day to a bundle because it says already on a bundle :( try to cancel bundle and says technical issues …meanwhile credit balance being robbed of £1 a day

• 
  peter darney (@PeterDarney) reported 56 minutes ago from Penarth, Wales

  Hey @VodafoneUK can you tell me why I got better signal on holiday in Lisbon than I do in Cardiff? Your network is SHOCKING! I can’t cope with another 18 months of this.

• 
  J∆MES VIΠCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 57 minutes ago from Dinas Powys, Wales

  @VodafoneUK Just to confirm, there's no FTTC network issues in my village? We get so many calls from people claiming to be from @OpenreachHelp saying we have poor speeds. I'm fed up of the spam calls. When I politely challenge them on it they get abrupt. CF644QS.

• 
  🌸 (@chelsjones_x) reported 59 minutes ago from Caerphilly, Wales

  Despite contacting @VodafoneUK and @VOXI_UK numerous times throughout this week I am no closer to solving my account issues! Absolute nightmare 😩

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maverick (@MaverickDeco) reported 4 minutes ago

  @VodafoneUK So @VodafoneUK @VodafoneGroup trying to cancel for the 2nd time my elderly mother’s phone contract. It seems impossible. Now cut off after speaking and it being agreed then being put on hold for 30 minutes then cut off. Do you hope we give up?! #furious #frustrated #Vodafone

• 
  Maverick (@MaverickDeco) reported 4 minutes ago

  So @VodafoneUK @VodafoneGroup trying to cancel for the 2nd time my elderly mother’s phone contract. It seems impossible. Now cut off after speaking and it being agreed then being put on hold for 30 minutes then cut off. Do you hope we give up?! #furious #frustrated #Vodafone

• 
  Shakef Khan (@fashionsellersk) reported 5 minutes ago

  @VodafoneUK I am already many complent are file this regarding but I don't understand any not resolved my network issue. So please tell sir what can I for do.

• 
  Abby Ajayi (@abbyajayi) reported 6 minutes ago

  @VodafoneUK Wondering why I was charged a late fee on a zero balance account? And why, despite repeated attempts, direct debit won’t set up and keeps giving an error message. Can you help, please. Issues have been going on for almost 2 months.

• 
  Tone1892 (@Tone18921) reported 8 minutes ago

  @VodafoneUK been on a online chat for 40 minutes now. Your service is disgraceful

• 
  lakshmi kulkarni (@luxor1706) reported 9 minutes ago

  @VodafoneUK not interested in keeping customers who’ve been loyal to you for 20 years! Pathetic customer service

• 
  Gerry Ford (@gerryjford) reported 11 minutes ago

  @VodafoneUK @barnardos I’ve had no internet for 3 days and am still awaiting a call back from your tech team. I thought your customer service was supposed to be second to none?

• 
  jasmel barring (@JasmelBarring) reported 11 minutes ago

  @VodafoneUK Have sim only contract but never ever receive any calls from any other network except from Vodafone,No any department sort my problem ,completely bullshit service

• 
  Patricia (@RuddyglowPark) reported 11 minutes ago

  @VodafoneUK Have been dealing with Adam and numerous colleges at the complainants dept about this for last 24 hours. Was told it would be all sorted out by midday at the latest but still not working. Can send you order, invoice and proof of payment. Really need this sorted out ASAP.

• 
  PeterH (@Pmheward) reported 12 minutes ago

  @VodafoneUK hi - any update on openreach outage impacting TN23 postcode ? No BBand since Weds 2pm. Kids and parents going insane 🤪 Could really do with BBand back today.