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Vodafone

Vodafone Outage Report in Pontyclun, Rhondda Cynon Taf, Wales

Why is my Vodafone service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Full Outage Map

Problems in the last 24 hours in Pontyclun, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Pontyclun, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Vodafone

Vodafone is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 54% Internet (54%)
  • 20% Phone (20%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map Near Pontyclun, Wales

The most recent Vodafone outage reports came from the following cities: Cardiff, and Caerphilly.

CityProblem TypeReport Time
Cardiff Wi-fi 1 day ago
Cardiff Wi-fi 4 days ago
Cardiff Wi-fi 5 days ago
Cardiff TV 7 days ago
Cardiff TV 7 days ago
Cardiff Internet 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports Near Pontyclun, Wales

Latest outage, problems and issue reports in Pontyclun and nearby locations:

  • Welshspencer
    Russell S Downe (@Welshspencer) reported from Penarth, Wales

    @VodafoneUK when I call customer service I expect to be able to understand what they say

  • oitappin
    Dan Tappin (@oitappin) reported from Cardiff, Wales

    @TwopTwips @VodafoneUK Change the DNS server to either - Google 8.8.4.4 8.8.8.8 Or Open DNS 208.67.222.222 208.67.220.220 This sorted the issue for me. Their default DNS is *****.

  • kdhanz
    KD Hansford (@kdhanz) reported from Mountain Ash, Wales

    @EE I'm fed up of your network in aberdare. It hasn't worked tidy for months and I have two contracts with you. Please sort it out or I'm leaving to @VodafoneUK or @O2

  • taylored_beauty
    Claire Taylor (@taylored_beauty) reported from Llantwit Fardre, Wales

    @VodafoneUK Truly disgusted with the service from Vodafone customer service! 72 hours without any internet and false promises of an engineer making contact! I’ve wasted hours trying to sort this out and still no internet!

  • craigy_james
    Craig James (@craigy_james) reported from Cardiff, Wales

    @VodafoneUK Still waiting for someone to let me know what's going on with my connection issues. Only 2 weeks after I reported the issue.

  • thisisjmx
    James Vincent 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Coity, Wales

    @NoServiceHereUK CF311RQ, Prince of Wales hospital. Very poor inside signal from @ThreeUKSupport and @VodafoneUK. Just thought I'd point it out. #NoServiceHereUK.

  • Carl_E88
    This is Carl (@Carl_E88) reported from Cardiff, Wales

    @VodafoneUK why are you maki speaking to customers services so difficult: I wanna make a complaint not be text by some stupid computer.

  • oitappin
    Dan Tappin (@oitappin) reported from Cardiff, Wales

    @TwopTwips @VodafoneUK No probs, it may take an hour to properly resolve, but this cut out 95% of the timeouts I was having.

  • SophieTurner_7
    Sophie (@SophieTurner_7) reported from Barry, Wales

    So all in all crappy start to my switch to @VodafoneUK ... hope the phrase "start as you mean to go on" isnt applicable here.. seriously disappointed by their service so far 👍👍 seems all they care about it getting your money

  • rodneyberman
    Rodney Berman (@rodneyberman) reported from Cardiff, Wales

    @VodafoneUK That suggests you owe me money you’ve been never told me about in that case. I can only be in credit if you’ve at some point taken more money from me than I owed. Not to mention an apparent breach of the GDPR rules in keeping my personal data without reason. I will DM you.

  • LydiaM87
    Lydia (@LydiaM87) reported from Cardiff, Wales

    @VodafoneUK recently switched to your unlimited max sim only from monthly plan and have rubbish signal since the switch. Brand new sim as of Monday, apps won’t load, emails unable to download (mailbox can’t even recognise when I’ve read/deleted), what’s app struggling to load.

  • SophieTurner_7
    Sophie (@SophieTurner_7) reported from Barry, Wales

    .... 9:30PM, @VodafoneUK advisor no. 4 - "sorry, you were misinformed, you cant change it on the chat but if you call us you can" *calls number given AGAIN* Vodafone advisor no. 5 - "no sorry you cant change it as your a new customer. Hopefully your neighbour is home" Cont'd...

  • EmmaJones65
    Emma Jones (@EmmaJones65) reported from Cardiff, Wales

    Thank you @AppleSupport you really do have some good people working for you glad I made contact and did not take @VodafoneUK advice. Really impressed by service and helpfulness of staff

  • SophieTurner_7
    Sophie (@SophieTurner_7) reported from Barry, Wales

    2pm - @VodafoneUK sales advisor to me, new customer: "nah dont worry about it, you can change your delivery address after purchase by calling this number" *calls number* "Sorry, you cant change delivery address by phone, go on dpd website instead" *goes to dpd website* Contd....

  • HavanaPeople
    HavanaPeopleSalsa (@HavanaPeople) reported from Cardiff, Wales

    @VodafoneUK SO I've been on the phone for hours and hours waiting to fix the technical problem with my number transfer. Its been 10 days I've been without my number working, my business is based on bookings and I've lost two weeks of pay! My experience so far has been a NIGHTMARE

  • Bubwal
    Ade (@Bubwal) reported from Cardiff, Wales

    @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

  • dmstokes
    Donna (@dmstokes) reported from Cardiff, Wales

    @VodafoneUK your agents promise, but don’t deliver! I have just cancelled my contract after 3 weeks trying to upgrade my phone (never arrived)I was assured this month my account would be credited instead I have been charged nearly double including additional non requested data

  • NicholajamesNj
    Niki Haggerty-James (@NicholajamesNj) reported from Bridgend, Wales

    @VodafoneUK Shocking service and 4 hours spent trying to cancel an upgrade this weekend. #complaint #misselling

  • PAYG86
    Chris Page (@PAYG86) reported from Cardiff, Wales

    @muppet32 @VodafoneUK Been with them for 12 years and only had one problem. Apart from the call centres not being very good, no problems what so ever

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • annaklap
    Anna (@annaklap) reported

    @VodafoneUK need to cancel broadband. Chatbot says call 191. 191 automated message says use chatbot. Please help

  • bajir1927
    Clare McCarthy (@bajir1927) reported

    @VodafoneUK I completed the checks on Vodafone's trade in tool to trade in my old phone and get a monthly discount. My old phone passed the checks but I keep getting texts saying I haven't completed them. Is anyone else having this problem?

  • ritchie_dee
    Ritchie Dee (@ritchie_dee) reported

    @VodafoneUK I'm off to The Philippines to invest in a timeshare I'll never see. There must be some mistake. #DreamHoliday

  • Samanthasmall72
    Samantha Small 💙 (@Samanthasmall72) reported

    @VodafoneUK I’m having difficulty accessing help via the app or calling the helpline. It’s very frustrating! Please can someone advise?

  • Irishmike79
    Mike McKernan 💙🇺🇦 (@Irishmike79) reported

    @VodafoneUK @Samanthasmall72 @VodafoneUK we have tried calling you on a daily basis for over a week. You end up on hold and then you get cut off. It is extremely frustrating. We are moving on 30th. You are not providing a service

  • atmrtwbike
    Stephen Jones - A Thousand Miles 🇺🇦 (@atmrtwbike) reported

    @VodafoneUK Hi Vodafone. Looking at pre-paid SIMs. According to your website, they're listed as 5G ready. I'm assuming that if it's installed in a 5G phone, I'll have access to the 5G network. Yeah?

  • Marctolson1
    Todd (@Marctolson1) reported

    @VodafoneUK trying to get through to you is an absolute joke, weeks now zero service in the area & all you offer is a robot that can’t answer nothing

  • GY1Matt
    Matt (@GY1Matt) reported

    @SamsungUK @SamsungMobile Is there any plausible explanation why the battery on my S20 5G has started to only last 4 hours max with mild use since my 2 year contract with @VodafoneUK ended 10 days ago? I haven't had this problem with it previously...

  • WKD_99
    wendy king (@WKD_99) reported

    @VodafoneUK why is your signal so poor? This is making me very sad today 😢😡

  • PeteTimbers
    Leftie Boris Slagger (@PeteTimbers) reported

    @VodafoneUK I’m only a broadband customer. Do I have a number? I can give you my address if that helps.