Vodafone Outage Report in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (53%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map Near Caerphilly, Wales

The most recent Vodafone outage reports came from the following cities: Hengoed, Cardiff, Newport, Merthyr Tydfil, and Caerphilly.

City	Problem Type	Report Time
Hengoed	Phone	5 days ago
Cardiff	Wi-fi	6 days ago
Cardiff	Wi-fi	9 days ago
Cardiff	Wi-fi	10 days ago
Cardiff	TV	12 days ago
Cardiff	TV	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vodafone Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Holly Harrison (@Harrison2995) reported 6 minutes ago from Aberaman, Wales

  @VodafoneUK I hope your WiFi isn’t as crap as your customer service. Told that an engineer would come at 10 and still not here, third time running 🙄

• 
  Dan Tappin (@oitappin) reported 14 minutes ago from Cardiff, Wales

  @TwopTwips @VodafoneUK Change the DNS server to either - Google 8.8.4.4 8.8.8.8 Or Open DNS 208.67.222.222 208.67.220.220 This sorted the issue for me. Their default DNS is *****.

• 
  Paul Vaughan (@PaulVaughan4) reported 14 minutes ago from Church Village, Wales

  @VodafoneUK I wouldn’t recommend you to my worst enemy. Terrible customer service

• 
  Lydia (@LydiaM87) reported 16 minutes ago from Cardiff, Wales

  @VodafoneUK recently switched to your unlimited max sim only from monthly plan and have rubbish signal since the switch. Brand new sim as of Monday, apps won’t load, emails unable to download (mailbox can’t even recognise when I’ve read/deleted), what’s app struggling to load.

• 
  HavanaPeopleSalsa (@HavanaPeople) reported 27 minutes ago from Cardiff, Wales

  @VodafoneUK SO I've been on the phone for hours and hours waiting to fix the technical problem with my number transfer. Its been 10 days I've been without my number working, my business is based on bookings and I've lost two weeks of pay! My experience so far has been a NIGHTMARE

• 
  Dan Tappin (@oitappin) reported 28 minutes ago from Cardiff, Wales

  @TwopTwips @VodafoneUK No probs, it may take an hour to properly resolve, but this cut out 95% of the timeouts I was having.

• 
  Rachel Rowlands (@RaqueldeRowl) reported 30 minutes ago from Ynysybwl, Wales

  @VodafoneUK the mast in Ynysybwl has been out of service since Friday and apparenty you can't tell anyone when it will be reinstated. This really isn't acceptable, especially for people who rely on their telephone line for communication with essential services and family 😡

• 
  Huw Thomas Edwards 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧🇪🇺 🏉🏏 (@Huwtedwards) reported 35 minutes ago from Blackwood, Wales

  @VodafoneUK day 3 as a new customer and still no landline or broadband. Absolutely appalling service.

• 
  Emma Jones (@EmmaJones65) reported 36 minutes ago from Cardiff, Wales

  Thank you @AppleSupport you really do have some good people working for you glad I made contact and did not take @VodafoneUK advice. Really impressed by service and helpfulness of staff

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 36 minutes ago from Panteg, Wales

  Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

• 
  Jack Skyrme (@jackskyrme99) reported 40 minutes ago from Pontypool, Wales

  @VodafoneUK fair play guys I would like to congratulate you on having the worst WiFi connection in the whole UK! I’ve used 5 different companies now and yours is by far the worst I’ve ever experienced 👏🏻

• 
  Huw Thomas Edwards 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧🇪🇺 🏉🏏 (@Huwtedwards) reported 42 minutes ago from Blackwood, Wales

  @VodafoneUK day 3 with no landline or broadband. A great way to look after a new customer.

• 
  Craig James (@craigy_james) reported 42 minutes ago from Cardiff, Wales

  @VodafoneUK Still waiting for someone to let me know what's going on with my connection issues. Only 2 weeks after I reported the issue.

• 
  Russell S Downe (@Welshspencer) reported 49 minutes ago from Penarth, Wales

  @VodafoneUK when I call customer service I expect to be able to understand what they say

• 
  This is Carl (@Carl_E88) reported 50 minutes ago from Cardiff, Wales

  @VodafoneUK why are you maki speaking to customers services so difficult: I wanna make a complaint not be text by some stupid computer.

• 
  OTS (@owaintaylorshaw) reported 50 minutes ago from Cardiff, Wales

  @VodafoneUK so thank you for telling me on the phone that you would prefer to lose a customer of 20 years than sort out the faulty phone you sent me (and it’s only an iphone6, not one of the fancy ones)!! I wonder how much money I’ve given you over 20years...

• 
  Donna Wigmore (@DjDonna105) reported 51 minutes ago from St. Julians, Wales

  @VodafoneUK Be great if you could sort out the fault with your system over 24hrs without service.......4 phonecalls and 2 extremely rude call handlers later and still no further to resolving the issue!!! Terrible customer service!!!

• 
  Ade (@Bubwal) reported 51 minutes ago from Cardiff, Wales

  @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

• 
  Sophie Cloake (@SophieCloake) reported 59 minutes ago from Cardiff, Wales

  @VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia

• 
  Angharad Brown (@AngharadOrtho) reported 60 minutes ago from Newport, Wales

  @VodafoneUK lies lies and more lies. Try to sell phones/contracts to honest people promising things for doing so, only to never deliver...#disgusted #absolutelydisgracefulcustomercare #dontbotherwiththem

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Baxoli (@zell_roland) reported 3 minutes ago

  @VodafoneUK hello..is there anyway I cancel my contract early. I am having nothing but problems with your app and accessing my account on your website, as well as experiencing poor coverage and network speed. I also noted that I'm paying for secure net which I did not agree to.

• 
  Craig Cockburn 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@siliconglen) reported 4 minutes ago

  @VodafoneUK Faulty sim card that's being booted off the network for being non compliant?

• 
  kim (@kim__dale) reported 5 minutes ago

  @VodafoneUK day god knows what of little or no signal in my area, getting updates by text but still nothing fixed! Remind me what I’m paying for? Oh and my bill went up recently! Definitely changing providers when contract up!

• 
  Rachelle Paulson (@RLW87) reported 6 minutes ago

  Why is @O2 customer support so hard!? I just want to speak to a human being and put a limit on my children's bills 😡. I'm with @VodafoneUK , they're much easier . They could be switching at upgrade time !

• 
  Paul M (@pjm1507) reported 6 minutes ago

  @VodafoneUK Now silence on DMs for the past hour. If this is what the customer service is like, maybe it's a sign I should cancel the move

• 
  Luke Todd (@PhysioTodd) reported 10 minutes ago

  @VodafoneUK Yes, they are trying to sort it thanks 👍just frustrating when it’s a brand new service and I could really do with the internet right now 😩😩

• 
  21stcenturydigital.co.uk (@21stcenturydigi) reported 11 minutes ago

  @VodafoneUK Standard generic response. You could firstly start by admitting there is an issue that effects more than just me in my area. Then get it fixed ASAP

• 
  Kathryn Reyes (@spanishkath) reported 11 minutes ago

  @VodafoneUK As i have said i would like to speak to a person…… i have been teying for 2 wks, the Vodafone - Customer Service page doesn’t even load, i am out of my contract now and have paid for phone i was advised of the Spotify fee but what are my charges? I need to reduce my costs

• 
  Natasha Prior (@hunny2908) reported 16 minutes ago

  @GeorgeMonbiot @VodafoneUK @ee are the same! They took £200 from my mothers account for an early termination fee that no one explained to her and ‘can’t give her a refund’ even though they made £21,331m last year! Their customer services are probably amongst worst I have ever encountered

• 
  Terry Ioannidis (@Terry_Ioannidis) reported 17 minutes ago

  @VodafoneUK After 3,5 years as a loyal customer - with average service - got a letter Debt Collector’s & a mark in my credit score, for missing the “final payment” 2 months after the contract ended. No phone call, no e-mail, no letter. #shame #CustomerExperience #CustomerService