Vodafone outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent Vodafone outage reports came from the following cities: Cardiff, Ferndale, and Newport.

City	Problem Type	Report Time
Cardiff	Internet	13 days ago
Ferndale	Wi-fi	27 days ago
Newport	Phone	2 months ago
Cardiff	Phone	2 months ago
Cardiff	Internet	2 months ago
Treharris	Internet	2 months ago

Community Discussion

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Vodafone Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Paul Vaughan (@PaulVaughan4) reported 2 minutes ago from Church Village, Wales

  @VodafoneUK still no signal in cf38. What am I paying you £45 a month for?

• 
  Ricky Broadhurst (@ltfc4everrb) reported 7 minutes ago from Liswerry, Wales

  @VodafoneUK Good afternoon. I'm needing some help to get my "Proof of Purchase" I have sent a form saying Proof will be sent 1-3 days (this is day 4) I have tried Tobi - no help I have called and my call got cancelled. I feel like I'm just going around in circles atm 😭😭

• 
  Nicola Collyer (@niccynoonoo) reported 9 minutes ago from Aberdare, Wales

  @MartinSLewis on chat with @VodafoneUK over an hour to recoup £18 in charges for ringing NHS 0845 number as 111 not available in Cwm Taf Wales to seek info on being in a vulnerable group as advised by my GP. Shocking. Will forward full transcript when received. Please help.

• 
  Suzanne Rees Williams She/her (@SuzanneMRees1) reported 10 minutes ago from Llantrisant, Wales

  Great customer service from @VodafoneUK sorting out my Ukrainian 🇺🇦guests free sim that was not working. Popped into the Pontypridd shop and sorted in minutes well done 👏.

• 
  Leigh lawrence (@Leighla11117156) reported 13 minutes ago from Newport, Wales

  @VodafoneUK will be reported to the police for theft not bad when theres a global pandemic

• 
  Milky🍃💚🍃 Save The Northern Meadows (@Michell43749136) reported 13 minutes ago from Cardiff, Wales

  @VodafoneUK @GeorgeMonbiot Shame on you @VodafoneUK ! What a despicable way to treat grieving customers! Glad you’ve been outed i#now in this case!

• 
  Daniel John (@Daniel_John08) reported 17 minutes ago from Aberdare, Wales

  @VitalSwansea @VodafoneUK Correct. But when you speak to them they talk about troubleshooting and fixing it. Horrific customer service no mention of a refund

• 
  Emma Jones (@EmmaJones65) reported 19 minutes ago from Cardiff, Wales

  Thank you @AppleSupport you really do have some good people working for you glad I made contact and did not take @VodafoneUK advice. Really impressed by service and helpfulness of staff

• 
  Christopher Cule (@Cule75Cule) reported 24 minutes ago from Cwmbach, Wales

  @VodafoneUK @AhmedShelbaya wondering whether you would be able to intervene and get my issue resolved before I take my complaint to Ofcom. I have also emailed you directly. Very poor service by your company 😡

• 
  Neil (@neilbennett0707) reported 26 minutes ago from Merthyr Tydfil, Wales

  Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

• 
  This is Carl (@Carl_E88) reported 26 minutes ago from Cardiff, Wales

  @VodafoneUK why are you maki speaking to customers services so difficult: I wanna make a complaint not be text by some stupid computer.

• 
  Paul Vaughan (@PaulVaughan4) reported 30 minutes ago from Church Village, Wales

  @VodafoneUK over a week now with no signal 👍

• 
  Gavin Price (@GavinMPrice) reported 30 minutes ago from Newport, Wales

  @VodafoneUK - how do I contact you to notify you of fraud? Keep getting a suspicious email saying I’ve an overdue balance but I am not a customer - try to call you but without an account or voda mobile number I am in a circle of automated death and wasting time - thanks

• 
  Claire Vaughan she/her 〓〓 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🎬 (@pixieglas) reported 37 minutes ago from Cardiff, Wales

  @VodafoneUK I've been trying to speak to your agents to upgrade for over an hour. Twice it just disconnected me, both times I was close to getting it signed off. I can't seem to log into My Vodafone to do it either. Bad customer service.

• 
  Paul Vaughan (@PaulVaughan4) reported 39 minutes ago from Church Village, Wales

  @VodafoneUK why haven’t I got phone signal ?

• 
  Kellie Thorne (@kelliethorne) reported 40 minutes ago from Cardiff, Wales

  @VodafoneUK can you please tell me why, when I live in the middle of a city (Cardiff), I have to stand in my garden to get a signal?! So frustrating.

• 
  Dan Tappin (@oitappin) reported 46 minutes ago from Cardiff, Wales

  @TwopTwips @VodafoneUK Change the DNS server to either - Google 8.8.4.4 8.8.8.8 Or Open DNS 208.67.222.222 208.67.220.220 This sorted the issue for me. Their default DNS is *****.

• 
  andy lanyon (@andylance1977) reported 46 minutes ago from Newport, Wales

  @VodafoneUK nearly two hours on hold waiting to speak to customer service...and still no luck 👎

• 
  Ade (@Bubwal) reported 46 minutes ago from Cardiff, Wales

  @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

• 
  Tom Griffin (@TomOffTheRecord) reported 56 minutes ago from Cardiff, Wales

  And now @VodafoneUK have cut me off when I asked to make a complaint. Really?

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fefella (@FefellaLou) reported 58 seconds ago

  @Connkks Maybe Louise Haigh and @VodafoneUK could team up and make sure they’re stupid alarms are sent to the people that need to be told

• 
  Alvin (@Alvin83605954) reported 1 minute ago

  @VodafoneUK you will never get my custom again. It is totally unacceptable to be giving free SIM cards to people who break into this country illegally.

• 
  Chris Ross-Lewin (@crosslewin) reported 2 minutes ago

  @SimonDanczuk @VodafoneUK That's it Reform policy always on the look out for targets to hate and spread their hatred whilst never being part of the solution

• 
  Jane (@Jane82501718) reported 6 minutes ago

  Oh dear -it’s another stupid woman in charge @VodafoneUK

• 
  Osman (@deniz34j) reported 6 minutes ago

  @VodafoneUK I am writing to formally complain about Vodafone TR. The customer service agents are extremely rude and they hung up the phone on me. Furthermore, they are charging unfair and unauthorized extra fees on my bill. I cannot find any helpful representative in TR to solve my problem.

• 
  Rodney Marlow (@misterex65) reported 6 minutes ago

  @NileGardiner @VodafoneUK They are giving them to charity you thick ****

• 
  Ann Pierce-Jones (@AnnPierceJones1) reported 7 minutes ago

  @VodafoneUK since June your service has been well below acceptable level in Caernarfon. Despite this my last 2 bills didn't show any compensation & you've taken payment in full. Today 12 August has been particularly bad on both 4G & network. I've already raised this on account

• 
  Matty 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇬🇧 (@Matty75890250) reported 9 minutes ago

  @VodafoneUK care to comment. I’ll be another customer moving away from Vodafone.

• 
  Or Sassur (@Orsassur2) reported 10 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Henry Heysham-Westgate (@HenryHW82) reported 12 minutes ago

  How do I cancel with you ? You're giving free service to illegal invaders @VodafoneUK