Vodafone Outage in Merthyr Tydfil, Wales

@VodafoneUK I hope your WiFi isn’t as crap as your customer service. Told that an engineer would come at 10 and still not here, third time running 🙄

@VitalSwansea @VodafoneUK Thing is I’m with virgin I ordered this for mam’s house because it was a good price for the speed. It’s only been activated two weeks ago and it’s barely made it above 10mb. It would help if their customer service wasn’t the worst thing in life

@VitalSwansea @VodafoneUK Correct. But when you speak to them they talk about troubleshooting and fixing it. Horrific customer service no mention of a refund

@EE I'm fed up of your network in aberdare. It hasn't worked tidy for months and I have two contracts with you. Please sort it out or I'm leaving to @VodafoneUK or @O2

@VodafoneUK Not where I live it’s not and almost 4 weeks to sort out my SureSignal which is still not working#EpicFail

@VodafoneUK aurevoir goodbye I’m off. Your broadband is awful and you don’t have enough advisers on your chat line. I hope @bt_uk will give a better service.

Can’t get service anywhere! What am I paying £49 a month for 😡😡😡😡 @VodafoneUK

@VodafoneUK sort your customer service out like you ******* bunch of clowns

@VodafoneUK The problem is though! I never actually got through to someone via DM because the replies were constantly security questions after I answered them all correctly for a few days!

@EE Give a good deal and there may be intersted @VodafoneUK Don't care about my signal issues

@VodafoneUK Sorry but you guys told me last week you could help me but then you couldn’t and I had to ring up which I keep doing but no one listens!

@VodafoneUK Again, Vodafone are terrible service provider or I just end up talking to the less experience staff! Haven’t been able to call out since 15th of September bills are always paid on time and the company wants to credited me £5 for not being able to use my phone tidy. What a joke!

@VodafoneUK could you not have briefed your teams on how to set up Apple Watches purchased from Apple on launch day?? Totally clueless very bad service

@VodafoneUK I guess providing support 24/7is a lie,worst company we have ever dealt with

@VodafoneUK worst company going

@NichoolasG @VodafoneUK I was gonna say call them on my other reply but was like “aw shit, can’t” haha! Someone else has said it’s just an automated message when called anyway! They should’ve sent out a text or something a couple of days before this!

@JedKendray @SamsungUK @SamsungMobile @Google @VodafoneGroup @VodafoneUK Lol idk I had one issue with them which was sorted

No service since yesterday. Missed 2 deliveries and god knows how many calls from clients. First thing tomorrow morning I am dropping @VodafoneUK

@Maxo11x @SamsungUK @SamsungMobile @Google @VodafoneGroup @VodafoneUK If I have to contact @VodafoneUK and they resolve the issue they send me a questionnaire and ask for feedback, if they cant sort it out, they dont send one, strange that.

Very disappointing service from @VodafoneUK today. None of the people i spoke to could adequately resolve the issue i had without it causing more hassle to me. #CustomerService polite but can't actually help.

Very disappointing service from @VodafoneUK today. None of the people i spoke to could adequately resolve the issue i had without it causing more hassle to me. Custoner service polite but can't actually help.

@VodafoneUK your retention department are awful! 15years of loyalty and they just say let me put you through to billing who can explain cancellation process #customerexperience #CustomerService #customerloyaltydoesntpay

@danstrong63 @VodafoneUK I don’t know the technical answer but it’s something to do with Vodafone being shit. @EE all the way. It’s the future.

@VodafoneUK I sent them a dm because a week ago I'm asking for help and I don't receive an answer.

@monkeymcgivern1 @VodafoneUK I have the same problem and have not had much help apart from turn it on and off!!!