Vodafone outages and service status in Mountain Ash, Wales

Problems in the last 24 hours in Mountain Ash, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Mountain Ash, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Mountain Ash, Wales

The most recent Vodafone outage reports came from the following cities: Ferndale.

City	Problem Type	Report Time
Ferndale	Wi-fi	2 months ago
Treharris	Internet	3 months ago
Caerphilly	Phone	3 months ago
Blackwood	Wi-fi	4 months ago
Treharris	Internet	5 months ago
Blackwood	Phone	5 months ago

Community Discussion

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Vodafone Issues Reports Near Mountain Ash, Wales

Latest outage, problems and issue reports in Mountain Ash and nearby locations:

• 
  Rebecca Cogbill (@beccacogbill) reported 1 minute ago from Llanharan, Wales

  @VodafoneUK Honestly it was awful that no one could help me after speaking to 4 different t people thet they didnt believe me of a text I had off vodaphone with an offer that they wouldnt match and it was off bloody Vodafone🤔told to to goto store and its bloody covid going on..

• 
  Tim Hudson (@bmhud) reported 3 minutes ago from Tredegar, Wales

  @VodafoneUK can you help no broadband in our area??

• 
  Paul Vaughan (@PaulVaughan4) reported 4 minutes ago from Church Village, Wales

  @VodafoneUK over a week now with no signal 👍

• 
  Paul Vaughan (@PaulVaughan4) reported 6 minutes ago from Church Village, Wales

  @VodafoneUK your customer service is atrocious.

• 
  James Vincent 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 7 minutes ago from Coity, Wales

  @NoServiceHereUK CF311RQ, Prince of Wales hospital. Very poor inside signal from @ThreeUKSupport and @VodafoneUK. Just thought I'd point it out. #NoServiceHereUK.

• 
  Christopher Cule (@Cule75Cule) reported 11 minutes ago from Tredegar, Wales

  @VodafoneUK It’s not moved across and won’t be as you sent the router to my old address, despite informing you three times I don’t live there and was promised a new one was sent to arrive before my engineer today. This didn’t happen and my old provider has already taken down my service 😡😡

• 
  Rachel Rowlands (@RaqueldeRowl) reported 20 minutes ago from Ynysybwl, Wales

  @VodafoneUK the mast in Ynysybwl has been out of service since Friday and apparenty you can't tell anyone when it will be reinstated. This really isn't acceptable, especially for people who rely on their telephone line for communication with essential services and family 😡

• 
  KD Hansford (@kdhanz) reported 22 minutes ago from Mountain Ash, Wales

  @EE I'm fed up of your network in aberdare. It hasn't worked tidy for months and I have two contracts with you. Please sort it out or I'm leaving to @VodafoneUK or @O2

• 
  Christopher Cule (@Cule75Cule) reported 23 minutes ago from Cwmbach, Wales

  @VodafoneUK @AhmedShelbaya Yes, I have spent almost four hours of calls and online chats in the last week and nobody listens or does what they say!!! I am fed up of having to relay the problem. I want this sorted!

• 
  Christopher Cule (@Cule75Cule) reported 28 minutes ago from Cwmbach, Wales

  Abysmal customer service by @VodafoneUK @VodafoneGroup. After waiting 6 weeks to move from my current broadband provider to Vodafone and 9 hours of online chat and telephone calls, I now have no service on changeover day. Not the best start for a new customer. Was it worth it?

• 
  Nicola Collyer (@niccynoonoo) reported 32 minutes ago from Aberdare, Wales

  @MartinSLewis on chat with @VodafoneUK over an hour to recoup £18 in charges for ringing NHS 0845 number as 111 not available in Cwm Taf Wales to seek info on being in a vulnerable group as advised by my GP. Shocking. Will forward full transcript when received. Please help.

• 
  The Hayes (@toughcheese13) reported 35 minutes ago from Tondu, Wales

  1/2 @VodafoneUK 23 days without a landline or broadband and today was my fix date but guess what? No landline or broadband!!! And I’m now trying to ring them and the line keeps going dead

• 
  Daniel John (@Daniel_John08) reported 42 minutes ago from Aberdare, Wales

  @VitalSwansea @VodafoneUK Correct. But when you speak to them they talk about troubleshooting and fixing it. Horrific customer service no mention of a refund

• 
  Paul Vaughan (@PaulVaughan4) reported 43 minutes ago from Church Village, Wales

  @VodafoneUK I wouldn’t recommend you to my worst enemy. Terrible customer service

• 
  angharad aka Annie (@lilmiss_annie) reported 43 minutes ago from Ebbw Vale, Wales

  Is anyone else having issues paying @VodafoneUK ? I have been unable to pay my bill since last month. Payment keeps saying pending and then returned in to my bank. Also having issues logging into the Vodafone website aswell. Anyone else having the same issue??

• 
  Paul Vaughan (@PaulVaughan4) reported 49 minutes ago from Church Village, Wales

  @VodafoneUK still no signal in cf38. What am I paying you £45 a month for?

• 
  KD Hansford (@kdhanz) reported 49 minutes ago from Mountain Ash, Wales

  @voxi @VodafoneUK can some contact me to discuss an issue with a new mobile phone line

• 
  Peter N (@gooner1947) reported 51 minutes ago from Blackwood, Wales

  I have a Samsung Galaxy A6 that the camera is broken. I have another A6 from a friend thsts new. Im with @VodafoneUK . Anyone know how i can transfer everything from old A6 to new A6 please?

• 
  The Hayes (@toughcheese13) reported 52 minutes ago from Tondu, Wales

  The @VodafoneUK saga continues - 2 calls today, 1 the line was so bad!! Another day without broadband and now another 24hrs until a manager can call me 😡😡😡

• 
  Holly Harrison (@Harrison2995) reported 58 minutes ago from Aberaman, Wales

  @VodafoneUK I hope your WiFi isn’t as crap as your customer service. Told that an engineer would come at 10 and still not here, third time running 🙄

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Danny B (@DannyBee595) reported 7 minutes ago

  I've had such a frustrating experience upgrading with @VodafoneUK , I wish I hadn't bothered. The bloatware on the Honor Magic V6 is already horrendous, but then I have to contend with pre-ticked boxes to install even more of the crap in "Vodafone Appbox"... which can't be skipped or closed. So I've had to go through 3 (full) screens of apps which nobody wants and had to untick the apps which Vodafone conveniently (and sneakily) ticked on my behalf. This is a great way to ruin the arrival of a new phone, which should be a positive experience. My mood is already frustrated from this, that's before I even start to uninstall all the other crap that HONOR put on their phones. I remember the pain I felt when I got my last phone trying to get rid of the Vodafone bloatware, but 3 years on it is so much worse now. NOBODY WANTS THIS JUNK. You're ruining the experience of what is meant to be your main product/service. Poor show.

• 
  Hywel Evans (@hywelsuchevans) reported 8 minutes ago

  Just had an interesting call from @VodafoneUK Technical Support team who did not know what an Ethernet Cable was. Vodafone you gone down hill seriuously. Who are these clowns you are employing?

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 PK 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@PedzKeenan) reported 8 minutes ago

  If @VodafoneUK ever offer you the chance to switch to an e-sim, under no circumstances accept. The service and signal is a disgrace

• 
  Brian Moore (@BrianMooreAV) reported 9 minutes ago

  What exactly are you playing at @VodafoneUK? I was looking to moving to the network. Not happening now.

• 
  GIA (@seen_less_1) reported 13 minutes ago

  Hi Vodafone UK. I have an LG GR500FD that is locked to Vodafone UK. The phone displays “Invalid SIM card network lock.” I am currently in Nigeria and need the Network Unlock Code (NUC/NCK). Your online NUC form and webchat aren’t working for me. @VodafoneUK

• 
  SendCake Films (@SendCakeFilms) reported 18 minutes ago

  @ZiaYusufUK How litigious are @VodafoneUK **** around & find out. 🤦

• 
  geo (@heytherewxirdos) reported 21 minutes ago

  @VodafoneUK is your network down in london? having bad connectivity issues here. connected to box but speeds are so slow

• 
  Vodafone Group (@VodafoneGroup) reported 22 minutes ago

  @priyeshpatil Hi Priyesh, we're sorry to hear this. You've reached out to our corporate account, unfortunately we're unable to handle customer enquiries like this here. If you are based in the UK, please reach out to @VodafoneUK on Facebook or Instagram, who will be happy to help.

• 
  Or Sassur (@Orsassur2) reported 24 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Scotty - 1stMetalGod (@ScottyJ193) reported 24 minutes ago

  @VodafoneUK I been trying all day to talk to someone regarding an issue I have with my Big Value Bundle. Please just help