Vodafone outages and service status in Christchurch, England

Problems in the last 24 hours in Christchurch, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Christchurch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Christchurch, England

Latest outage, problems and issue reports in Christchurch and nearby locations:

• 
  Sara Venn (@Saralimback) reported 12 minutes ago from Chepstow, Wales

  Right. @VodafoneUK I’ve spent about 4 hours online and on the phone to you over the last 2 days. I’ve been a loyal customer since 1999. And yet you refuse me an upgrade because my ID is a citizenship card, not a passport or driving license? So you no longer want my custom?

• 
  ａｌｙｘ❣™ (@MissAlyxMills) reported 17 minutes ago from Christchurch, England

  @VodafoneUK what is happening with my signal i have none in the GL167 area

• 
  David Loughlin💙 (@daloughlin) reported 20 minutes ago from Saint Maughans, Wales

  iPhone (under warranty) wouldn’t charge properly. Website TOBi chatbot a barrier to good service. Found a human at @VodafoneUK store in London. Was told to take it to Apple. Did same today in Cardiff. Problem solved. England 0 Wales 1. #pocketlint

• 
  Sara Venn (@Saralimback) reported 20 minutes ago from Chepstow, Wales

  Also @VodafoneUK not one of your representatives can tell me what happens the day my contract ends? This is ridiculous. Nearly 25 years a customer. I wonder would @EE @ThreeUK or others be the same?

• 
  Jon Matthews (@JonMatthews1966) reported 22 minutes ago from Cinderford, England

  @Serena1642 @VodafoneUK BT Mobile only charge for MMS outside of our allowance. Perhaps Vodafone class emojis as MMS? Change provider but keep your number after checking your local signal coverage

• 
  Adam Morrissey (@AdMorra) reported 23 minutes ago from Chepstow, Wales

  @VodafoneUK Can someone call me back please reference my broadband account, being on hold for 40 mins by one of the largest telco’s globally is horrific service!

• 
  Samantha Waddington (@samwadd) reported 33 minutes ago from Cinderford, England

  Absolutely fuming with @VodafoneUK having been forced to change our data plan, now one phone not getting data and will take 48 hours to fix! Have been lied to and completely messed about. #angry #fuming #notlookedafter #loyaltymeansnothing

• 
  Christopher Cule (@Cule75Cule) reported 42 minutes ago from Chepstow, Wales

  @VodafoneUK I don’t have time telling your company time after time the issues only to be told they have actioned my request and the router sent!!! It’s now a further 3 days on and no sign of a router arriving. At the same time it is impossible to hotspot my data to my laptop. Too slow

• 
  ａｌｙｘ❣™ (@MissAlyxMills) reported 46 minutes ago from Coleford, England

  @VodafoneUK is your network having problems? Very low signal even frequently changing into 'emergency calls only' in Gloucestershire

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daisy Büsel (@daisybusel) reported 6 minutes ago

  Hi, @VodafoneUK - I’ve lost my broadband connection in SE11, London. The network status checker says there is a local outage - do you know when it will be fixed? Thanks

• 
  Lebowski (@Lebowski_84) reported 7 minutes ago

  @djp4cm4n @VodafoneUK Binned them. No more vodaphone.. tbh the migrants will bin them when they realise they can’t get a signal anywhere in the uk.

• 
  COASTER ADDICT (@COASTERADDICTWH) reported 8 minutes ago

  @OfficialRandL @VodafoneUK @PepsiUK Can you get free WiFi at readingif you are not a customer? Of Vida phone

• 
  mṽsh (@shikariunite) reported 10 minutes ago

  @Mobilescouk I'm stuck in limbo over here, after moving from @EE to @VodafoneUK . My switch date was yesterday and my SIM wasn't delivered. So I've got no service, can't call or message anyone. What can I do?

• 
  GIA (@seen_less_1) reported 17 minutes ago

  Hi Vodafone UK. I have an LG GR500FD that is locked to Vodafone UK. The phone displays “Invalid SIM card network lock.” I am currently in Nigeria and need the Network Unlock Code (NUC/NCK). Your online NUC form and webchat aren’t working for me. @VodafoneUK

• 
  Gurj Sagoo (@judgeaknee) reported 20 minutes ago

  Why is it impossible to get in touch with one of your agents? Your web chat keeps crashing, you haven't confirmed an account number and it's impossible to cancel my broadband order! Can't someone please help? @VodafoneUK

• 
  flatcapblade (@themblades1889) reported 21 minutes ago

  @VodafoneUK what’s point in having a sim with you if all I get is no ******* service

• 
  That guy (@DaveHol27360883) reported 24 minutes ago

  @VodafoneUK Handing out sim cards to rapists. Shame on you, you'll never get my business again.

• 
  Or Sassur (@Orsassur2) reported 29 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Ironwarrior73 (@Ironwarrior73) reported 30 minutes ago

  @VodafoneUK I’m absolutely disgusted and appalled that you’re giving free SIM cards to illegal foreigners while you’re charging me a British coin! You are a disgrace! I won’t be renewing my contract once it’s finished and I e been a customer for 20 years!