3 (Three) Outage in Worcestershire, England

3 times I’ve called and it’s still not be done. Farcical service. @ThreeUKSupport

Why do I always big up @ThreeUK then when I have a problem, can’t speak to anyone to get it sorted! At this rate, I’ll just cancel all 3 contracts and go elsewhere! My 14 year old son could be in danger and I can’t do anything about it!!!!

@ThreeUK I converted 2 contract numbers to PAYG last July, & transferred to 2 new contracts with 3 within 3 days. Just tried this for a 3rd contract & was told I must wait 30 days. I'm not happy! Your upgrades don't match reseller sites, that offer better deals for less #Terrible

@ThreeUKSupport Literally the most useless response. You have a customer here that has been with you for 5 years asking for some support with an unresolved issue and getting no traction and when I call up I get no further and it just goes round in circles and have to explain the situation again.

@ems_charlottex @VodafoneUK @ThreeUK It’s been a couple months now. I was with them years ago and signal was so so. Went to Vodafone after big they were expensive so back to 3 and they are cheaper but poop signal lol

@ThreeUKSupport Eventually. 1h 22m phone call and still didn't manage to get it paid do to the IVR and DTMF issue, and no promised call back yesterday. Live Chat agent disconnected chat instantly after waiting about 10 minites. Terrible terrible leaving experience.

@ThreeUKSupport Hi Pete, is there anyone in the UK who can help me with this? I feel that the web chat teams simply either don't understand, can't help, or simply don't want to help. I've been trying to get the PAC for two weeks now 😩

@ThreeUKSupport Hi Charley turning on and off doesn’t do anything. This problem has been going on for months. Is this the first complaint you’ve had? How long do you think it will take to solve this?

Are you on @ThreeUK mobile Ithe UK? Are you having trouble phoning anyone and texts taking up to 24 hours to get through. I have a new phone (N20 Ultra} and it's working well! It might have upset them because I bought the phone direct from Samsung. I wanted the copper one!

@ThreeUKSupport I’m an existing phone customer looking into home broadband options. We are rural and fixed line internet just isn’t good enough. It would be a new contract

@ThreeUKSupport I’ve given extensive details of what’s happened. I’m not going into you live chat. I’ve wasted 4 days doing that with no result and further inflicted issues from incompetent staff: it’s a hard pass from me.

@BouvierStephen Having been a @ThreeUK for over 20 yrs I have recently decided there is no reason whatsoever to go into one of their stores. Queues are long, staff is slow and life is short.

@ThreeUKSupport No idea. I just spoke to the support guy at upgrade time and he gave me that deal. :)

I don’t understand why @ThreeUK would force people to switch on to their network from @three_broadband and then not just deliver the promised service less than 3 weeks after it started.

@ThreeUKSupport I suggest that David from the castlepoint store in Bournemouth could improve his customer service skills maybe attending a customer care course. Is there a number for head office I can contact? Many thanks

@ThreeUK His correct response should have been "certainly I will help you I will resolve this issue" completely unprofessional