3 (Three) Outage in Waterlooville, Hampshire, England

@ThreeUKSupport Also for the record a total of 9 people from your company have promised to call me back with updates on this issue over the last week and NOT ONE has done this

@ThreeUKSupport It’s now working. Sounds like your customer support need a bit of training. I asked them every time if I should do this and they said no.

@ThreeUKSupport Each time I asked customer service should I put my old SIM card in? they said no, put the new one in!

@ThreeUK why is the internet in southsea not working??

@ThreeUKSupport Wish I'd had a warning, there used to be one texted out if work was going on locally. I'm working from home & need signal (WiFi calling is too flaky!).

@SafeT @virginmedia @ThreeUK I think it's service work too, I understand things have to be done, but you'd think they'd at least warm me and I could have made other plans.

Joy of having high speed Internet to work from home but the service is down with @virginmedia, thankfully I have tethering with my @ThreeUK mobile contact. Else I'd be facing a hour drive to the office. Any news as to why its down Virgin, other that the 6pm estimated fix?

@ThreeUKSupport I tried changing my number online and through phone, cannot seem to get through.. can you help please?!?

@ThreeUK - Beyond hopeless, call back a few minutes later for the guy to tell me my upgrade package has been cancelled. Now waiting another month to receive a phone. Amazing service 🤮🙄

@ThreeUK are the worst

@ThreeUKSupport can someone from your customer service please get in touch with me. I’ve been fobbed off constantly with a problem on my account, I’m about ready to cancel the contract! I’ve been a customer of yours for 6 years and I’m utterly livid!

2 hours spent trying to access a customer service advisor with @ThreeUK once to be told that the systems are down and phone back then I was cut off and the third time I suspect I was cut off because there were 3 minutes to go before the department shut !!!!! Disgusting

@ThreeUKSupport You must be calling for a reason - regarding us leaving you? Our open complaint? The box we sent back to you?

@ThreeUKSupport You keep calling us. So we called back Saturday and stayed on hold 20mins for you to say your systems are down and we’ve just done the same and you’ve said the same? Your staff are also incredibly rude about it.

@ThreeUK the worst customer service from you and ongoing problem. The systems are “down” and your advisor is demanding that we call you back. Absolutely dreadful!

Just had a post cancellation Customer Satisfaction Survey from @ThreeUK 😂 Safe to say I didn't hold back, especially after we had to pay the £120 to settle the account 😳

@ThreeUK live chat not working, phone been cut off, so can’t even ring 333, bill has been paid yet got Iv got no services last 2 days!!!

@ThreeUKSupport New sim. New phone. Same experience. With EE i don’t have this issue. You are just throttling the “unlimited data “

@ThreeUKSupport The issue is nationwide. Everywhere i go, even london i get slow speeds barely enough to load a youtube music video.

@ThreeUKSupport Were no help at all and when we did what they wanted to pass security then suggested we return to chat to someone else later. Now being sent to customer relations as it still hasn't been resolved

@ThreeUK is the worst network in the UK. Ffs I hate you.

@ThreeUKSupport I spent 1 hour 45 minutes sorting the problem out , you promised to sort it. Looked this morning and nothing has changed!

Hey @ThreeUK, I moved to a new address and I've barely had a signal here! It really is very annoying, can you help me out @ThreeUKSupport?

@keithtribe @O2 @ThreeUK Mines also service is dire latley

@ThreeUKSupport Hi @ThreeUKSupport. Looks like we have another issue in PH16 5EL area. Any idea when service will be back to normal?

@ThreeUKSupport No 5G at Postcode SM4 this evening and 4G very slow. My S21 Ultra is getting 3G a lot of the time and 15Mbs 4G with one bar. I should normally be getting 200Mbs. My wireless broadband is getting 7Mbs so just about streaming to one TV when I usually get 140Mbs.

@ThreeUK @ThreeUKSupport Incredibly annoyed, frustrated and highly dissatisfied customer here. Your "support" functions on your website & app take me in circles. Support phone numbers do not connect. Your service is not fit for purpose. DM me to keep my business.

@ThreeUK is there any reason for the network outages everyday? And the absolute ***** download speeds? Takes over 2 hours to download 3.5gb👌

@ThreeUK Probably the worst network in the UK. I had perfect signal at home for 5 years. Then nothing. Three denied anything had changed and just kept blaming my phone. That phone connect to Tesco Mobile when I cancelled the Three contract. Awful customer service.

@ThreeUK my Uber eats code is not working on the Uber eats app. It says the code cannot be claimed. What's going on? @UberEats