3 (Three) Outage Report in Thatcham, West Berkshire, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Thatcham, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (63%)
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Phone (17%)
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Total Blackout (11%)
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Wi-fi (6%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
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Matt
(@maffoos1) reported
from
Basingstoke, England
@ThreeUKSupport What you're saying is your network is congested permanently then. It's unusable which is a problem when you're not giving what you're selling.
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Jonny Freeman
(@jfreeman_93) reported
from
Basingstoke, England
@ThreeUKSupport Hi - trying to activate my sim for my new upgrade iPhone but your website keeps saying it’s suffering technical problems and so does your app. Any idea when they’ll be fixed. Thanks
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Graham Bromham
(@grahambromham) reported
from
Theale, England
@ThreeUKSupport now been cut off from Custer services twice when querying invalid early termination fees, need help!
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Garry Poulson - Charity Expert
(@Volunteeringace) reported
from
Newbury, England
@ThreeUKSupport @ThreeUK absolutely the most frustrating level of customer service.Clearly no customer care. Your policy not deal with matters properly in store is a shame.I have a phone that won't work a contract for £34 a month for two years and three won't step up and reassure
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Ginge2477
(@NeealGinge2477) reported
from
Basingstoke, England
Crap service from @VodafoneGroup glad I changed to @ThreeUK
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Garry Poulson - Charity Expert
(@Volunteeringace) reported
from
Newbury, England
@ThreeUKSupport Regret there were no options to satisfy my issue. #three
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Iain Law
(@iainlaw) reported
from
Basingstoke, England
@annabelouisa @ThreeUK Wondering if was down, not been able to connect. At least I now know it is not just my phone!.
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Richard Major
(@RMajor86) reported
from
Basingstoke, England
@theoelliott @ThreeUK Doesn’t help me now though. Can’t they put a new one up now
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Brendan 🌈
(@wildlime) reported
from
Basingstoke, England
@PSobocki @ThreeUK It's newer spectrum so not all devices support it but newer devices do. Next time you change it will likely support it
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michael todd
(@sycomike17) reported
from
Newbury, England
@ThreeUK why is there no internet inn Newbury its been down all day
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Andy Austin 🇪🇺
(@andydpaustin) reported
from
Basingstoke, England
@ThreeUKSupport The reason for the #complaint @Ofcom is that I can’t get the app to work and navigating your phone system has proved impossible ! I shall now be formalising my complaint. This really is ridiculous and frustrating. You are making it impossible for me to manage my accounts!
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Steve Masters
(@AnothervoiceWB) reported
from
Newbury, England
@benwood @ThreeUK @kestermann @shauncollins I had some real struggles getting any network coverage on @ThreeUK for a couple of days. Very hard to get anything done all weekend.
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Garry Poulson - Charity Expert
(@Volunteeringace) reported
from
Newbury, England
@ThreeUK despite helpful staff at your Newbury store a faulty brand new samsung phone that refuses to unlock that Samsung say should be replaced the shop won't. Customer service policy is appalling #consumerlaw says within 14 days I'm entitled. Formal complaint now.
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michael todd
(@sycomike17) reported
from
Newbury, England
@ThreeUK why is the internet not working in Newbury its been down all day
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Garry Poulson - Charity Expert
(@Volunteeringace) reported
from
Newbury, England
@ThreeUKSupport I have visited the store twice this morning, been on to Samsung who say there is an issue. The local store assistant put me through to your returns department who told me he couldn't help.. I have provided ID 4 times today to various people. Please have a senior person call me
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Garry Poulson - Charity Expert
(@Volunteeringace) reported
from
Newbury, England
@ThreeUKSupport Yes in my local store in Newbury..customer of 8 years or so. Very frustrated. Samsung advise there is an issue with the phone who said return it to the store. This was an upgrade.. customer service please
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Sam Stribley
(@samstrib) reported
from
Bramley, England
First day on @ThreeUKSupport and so far had no more than 1 bar of signal.. not going to even last the cooling off period at this rate
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Garry Poulson - Charity Expert
(@Volunteeringace) reported
from
Newbury, England
@ThreeUKSupport Is there a team above that I can call a number where I can immediately have my issue dealt with please ?
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Matt 🛵 🏴🇬🇧
(@mattyboyc70) reported
from
Basingstoke, England
@ThreeUK listen up @Threeuk if I don’t get my doctors phone appointment because of your crap network, you WILL be told where to shove your contract!!! GET IT SORTED
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Hida Poi
(@Poi00) reported
from
Basingstoke, England
@ThreeUKSupport very limited signal north side of Basingstoke. RG24 9RD completely dead.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew
(@maff2k) reported
@ThreeUKSupport After nearly two hours on the phone to your call centre the only solution is to cancel everything and go elsewhere. 22/2/21 Contract upgraded to A71 @£24 a month
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Regina Ford
(@GinaGisMe) reported
@MartinaBosede @ThreeUK Angry is fine. That's what the victim of an attempted scam should be. Angry is fine. What you are not is a fool. That would be insulting. Keep calling back, record the time you call, and the names of everyone you speak with until you get the resolution you require. 👍🏽👏🏽
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Alice Tolley
(@Alice_Tolley94) reported
@ThreeUKSupport I’ve switched 4G off and are using 3G and it seems to be working but it’s very slow
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karen potter
(@KarenPotter81) reported
@ThreeUKSupport I have complained 3 times. Each time i have been told that i would be contacted to discuss, as he has given consent verbally each time for this to happen. No one has contacted me. It really Is bad service, i am going to terminate the contract, and move provider Its unacceptable
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ً
(@ZoumaIdiniV2) reported
@invertedLWB @ThreeUK their logo is horrible
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karen potter
(@KarenPotter81) reported
@ThreeUKSupport I am talking on behalf of a vulnerable person, unable to verbally communicate. Phone upgraded, never received. Tried to ring up and get the phone delivered, can't do that as they hadn't received it back.. Left it a week, rang back, still can't do it as now escalated..
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Brett Punnett
(@BrettPunnett) reported
@ThreeUK got 5g broadband because we needed internet fast as we work from home. Recieved it and it doesnt work. Ring up for help and apparently you've sent us the wrong sim and we have to wait till Monday. Please get someone in touch to fix your abhorrent service. Useless.
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Red Beard
(@Nickjames820) reported
@ThreeUKSupport It’s been going on for 18 months!!! What are you gonna check again?? That you still can’t provide a service?? Wc2h8lw! 18 months we’ve had check back in 7 days. Three is utterly broken! Live chat is useless and CS calls cut you off if you even get through. It’s a shambles
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BadBoy Callum
(@ImmortalRock_) reported
@Talabi_tee @ConnCFC @ThreeUK Oh you shut up It's horrible to see tbh Idc if it's their official logo, just change it ffs
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john mann
(@bootlebilly) reported
@ThreeUKSupport Wtf?, nothing happens when the 'chat now' is pressed, when the phone number is dialled it wants to know the phone number concerned which l dont have as it is mobile wifi (dongle), l want to speak to a human, l am fed up