3 (Three) Outage in Stoke-on-Trent, England

For the last few months I have rubbish signal in my house, I'm not happy about paying £50+ a month for people not to be able to contact me or me to contact them. How can this be resolved? @ThreeUK @ThreeUKSupport

@ThreeUK Thats yet another contract that you've lied about. Customer service is just something for other companies, isn't it.

@allanbailes @ThreeUKSupport I can't even get through to them, without waiting over 45 mins. I don't have that time to wait. Its such bad customer service 😔

@ThreeUKSupport I’m having network issues in Cheshire! Can’t use any emails or internet apps. What’s going on?

@ThreeUKSupport It's been escalated now via customer relations so fingers crossed it get resolved soon. Thanks

Please don’t just send me that shit online test to do. The matter of the fact is it isn’t fit for purpose and I am paying to have to use my partners @ThreeUK data to connect our tv !!

@stuarttaylor79 @ThreeUKSupport We both pay for a service (I have 2 contracts), but they won't compensate you for half a days downtime.

@stuarttaylor79 @ThreeUKSupport *******, its only been down half a day

@ThreeUKSupport I’ve been with you for many years but the deal you’re offering me to stay is worse than a new customer would get. I wanted to complain that you don’t reward loyalty.

@TalkTalk It’s really bad Netflix either won’t connect or constantly disconnects my phone won’t stay connected and having to use my partners 3G hotspot with @ThreeUK just to use WiFi!

@ThreeUKSupport On my way to republic of ireland on a boat...never had a problem before...data allowance had just rest on the 23rd as well....

@ThreeUKSupport St7 1nj Google pixel 2 xl, we seem to have signal now

@ThreeUKSupport is the network down,I'm currently without no signal in the stoke on treat area

@ThreeUK Hello, my partner took out a new contract with Three this morning, but hasn't had a receipt/confirmation email, when is this likely to come through? Customer service gave a number which put him through to Tesco mobile....help please! :)

@AkamaruKaras @ThreeUK Why I don't get contract phones any more, I just buy them outright. It's just a really **** finance deal.

@GruffDawg @ThreeUK All the major networks seem to be pulling this. Its just a bit ****. My sim only contract is pretty cheap but if you got your phone with your contract its a bit steeper

@AkamaruKaras @ThreeUK Damn, every contract I’ve ever had just said it’d be the bank of England’s inflation rate. 4.5% is steeeep.

@ThreeUKSupport Afternoon. Samsung replaced my S20 with a new S21 on warranty after the S20 was beyond economical repair. My bank's phone insurance have requested I get a note from yourselves showing my S21 IMEI on your network as proof of ownership for their policy to be active.

2 hours on the phone with @ThreeUK to be transferred between 5 different people, to then be disconnected with no call back and receive a message saying my complaint has been resolved. Absolutely appalling!!!! 😡😡

@ThreeUKSupport It's been about 15 minutes now. Getting fixed line broadband installed on Monday because you're not providing the service we're paying for so will be cancelling the contact. You've rolled out 5G down the road but not fixed the 4G already here. Priorities are wrong.

@AkamaruKaras @ThreeUK Yeah mine does that too. Just threaten to leave every couple years and the customer retention people will put it back to the original price. I'm with o2

@ThreeUKSupport SIM CARD INFO shows the number as UNKNOWN - I know how a SIM Card works and there seems to be many users with this problem, after ordering a replacement SIM. I use another SIM from another provider and number shows. Typical Three!

@ThreeUKSupport Not noticed any other connection issues. Mum is a pay as you go Tesco customer who has WiFi on her phone but not data. She’s receiving text messages from other numbers and is able to send text messages fine too.