3 (Three) Outage in Newcastle-under-Lyme District, Staffordshire, England

For the last few months I have rubbish signal in my house, I'm not happy about paying £50+ a month for people not to be able to contact me or me to contact them. How can this be resolved? @ThreeUK @ThreeUKSupport

@ThreeUK Thats yet another contract that you've lied about. Customer service is just something for other companies, isn't it.

@allanbailes @ThreeUKSupport I can't even get through to them, without waiting over 45 mins. I don't have that time to wait. Its such bad customer service 😔

@ThreeUKSupport I’m having network issues in Cheshire! Can’t use any emails or internet apps. What’s going on?

@ThreeUKSupport It's been escalated now via customer relations so fingers crossed it get resolved soon. Thanks

Please don’t just send me that shit online test to do. The matter of the fact is it isn’t fit for purpose and I am paying to have to use my partners @ThreeUK data to connect our tv !!

@stuarttaylor79 @ThreeUKSupport We both pay for a service (I have 2 contracts), but they won't compensate you for half a days downtime.

@stuarttaylor79 @ThreeUKSupport *******, its only been down half a day

@ThreeUKSupport I’ve been with you for many years but the deal you’re offering me to stay is worse than a new customer would get. I wanted to complain that you don’t reward loyalty.

@TalkTalk It’s really bad Netflix either won’t connect or constantly disconnects my phone won’t stay connected and having to use my partners 3G hotspot with @ThreeUK just to use WiFi!

@ThreeUKSupport On my way to republic of ireland on a boat...never had a problem before...data allowance had just rest on the 23rd as well....

@ThreeUKSupport St7 1nj Google pixel 2 xl, we seem to have signal now

@ThreeUKSupport is the network down,I'm currently without no signal in the stoke on treat area

@ThreeUKSupport I'm on chat to live help, you told me it would be fixed today. No issue with my device it's the area covered by the cell tower.

Hey @ThreeUK why do you do credit checks for client who have been with you an paying with no problem for 5+ years when setting up a new contract? Also why is the phone line for your advisors so bad I have to use chat+phone to talk to them? Not ideal.

@MShefford @ThreeUK And on the Eurostar through Kent there not even a 3G signal for most of it let alone 4 or 5 😶

@ThreeUKSupport It's cool I have a better UK provider now and I can continue using it while the pandemic makes it impossible for me to return, without any callous restrictions. I was a customer of 3 for 10+ years, now someone else gets my ££ for the next 10

@ThreeUKSupport Charging ppl for no service is fraud. I text y so please reply to my message.

@ThreeUKSupport Hi, I have forgotten my password for My3. I have tried twice to reset but when I have tried to change it I get an error message. I have tried to call Customer Service and all call centres are closed and the advice is to speak to someone via the app! Can you help?

@ThreeUKSupport Ever had a customer who’s contract is nearing conclusion, they ask for their number but you say ‘new phone, new deal and two pairs of wireless Bluetooth headphones’ but you don’t deliver the headphones! Won’t or Wun’T! Can’t or braggarts? Harsh tags to follow!

@ThreeUK you said it would be fixed by now. Only two spots within 2 miles I can get a signal good enough to call or use the mobile data. I specifically went with the network as you said it was a very good area.

This Redmi 9AT phone I got from @ThreeUK @ThreeUKSupport is really poor quality. Glitches all the time, the screen regularly just goes black when trying to open web pages forcing a reboot and the camera takes an age to open. Just rubbish.

@DavidSeek @paulbohm Last year, @ThreeUK suddenly cancelled my SIM as I was away from the UK too long. I was locked down into a 5km radius on the other side of the world at the time.