3 (Three) Outage in Stirling, Scotland

@ThreeUK guaranteed a call confirming my pac today, still an hour and a half to go so fingers crossed it comes. Can’t wait to get back to Vodafone, a company whose customer service is by far superior. #ineedmyphone #NeverAgain

@ThreeUK Moved from another provider to a better deal with you then cancelled due to insufficient signal. PAC code still awaited 4 days later so I can move back to original provider. I have been unable to use my mobile, and currently home working! #poorcustomerservice

@ThreeUKSupport Thanks Pete, I tried to raise a complaint the other day as fed up with the declining service, but your webchat was so slow I had to end the conversation. I’ll DM you.

So anyway. Still no WiFi and my mob signal has gone pants too @ThreeUK so tethering is not working. the universe is telling me something. BT have posted me a temporary 4g hub until it gets fixed. A lot less screen time meantime! #unplanneddetox

When you contact @ThreeUK for a refund in April & they tell you it’s proceed. We are now nearly in July and I haven’t received anything. Contact them this morning and can’t access my account so I’m therefore asked to email or send a letter in the post. Shocking customer service.

@ThreeUK hi could you tell me why ma daughters phone is saying no service since 2 o’clock today saying mobile data disabled

@ThreeUK help please can't get into app or website as number saying not 3 mobile despite it being one. Topped up credit but it's not registered so internet cut off. Using mobile WiFi device so all texts going to device I can't access without internet access.

I’m a customer -was in Sauchiehall St Glasgow store Sat. My daughter bought a package (previously not 3). All would be easy, no downtime, simple. She has no connection now & none for 72 hours @ThreeUK. She’ll need to buy a phone in the interim. MISINFORMED. What u doing about it

@ThreeUK My direct debit failed the other day for some reason so I paid manually online. Today I have been charged AGAIN for my phone bill. Help would be appreciated !

@ThreeUK @ThreeUKSupport what’s going on 3 !! No internet, no calls, no texts nothing !! Since like midnight ... what am I actually paying for ... sort it out !! And I think we should be compensated for this issue too

4 days + @ThreeUK still haven’t managed to reconnect my service... ⏳📞

@ThreeUKSupport hi Noor... there's nothing to check - three already know of a long term issue but refuse to publicly acknowledge it. postcode area is DY4 - this, along with many other areas no longer have the option to purchase the B535 contract because three knows there's an issue

@ThreeUKSupport It looks like it was your APN causing the issues!

@ThreeUKSupport Hi. I have been asking for sometime (you have been updating me) for Three’s plans for esim Applewatch support. My contract expires 21st June. I would really like to stay with you. Any news ?

@ThreeUKSupport @ThreeUKSupport thanks, handsets are Samsung S20 and both have worked fine for WiFi calling previously. From your reply does that mean that Threes WiFi calling will work with starlink?. It looks like public ip is uk but it's a US based ISP. Trying to discount potential issues

I have terrible phone signal because @ThreeUK don't even have a 4g mast in the area (don't get me started! 😡) so rely on my WiFi for everything, from calls, to TV, to my doorbell even! Working from home without WiFi is not going to be fun! @virginmedia, get it sorted, please!

@ThreeUKSupport hi, when is the live chat support available on the My3 App?

@ThreeUK last year i reported a sudden drop in 4g broadband speeds over the B535 device. a drop that remained in place (and still does). Three suggested it was a temporary issue. Subsequently, around Feb 2021 three have suspended sales of the B535 contract in some areas...1/2

@ThreeUKSupport @itssjpbaby No it’s not three. Literally so many people with you have this problem

@ThreeUK Having problems with the sign in have you got an email address

@ThreeUKSupport folks is there a WiFi issue as soon as I leave my house my phone stops working? Manchester City centre