3 (Three) Outage in Kincardine, Fife, Scotland

@ThreeUKSupport Thanks Pete, I tried to raise a complaint the other day as fed up with the declining service, but your webchat was so slow I had to end the conversation. I’ll DM you.

So anyway. Still no WiFi and my mob signal has gone pants too @ThreeUK so tethering is not working. the universe is telling me something. BT have posted me a temporary 4g hub until it gets fixed. A lot less screen time meantime! #unplanneddetox

@ThreeUKSupport Nothing yet I'm afraid, haven't been able to do anything given the systems outage

@ThreeUKSupport Need to help my dad with a change of ownership but been trying on and off since 5pm last night and got nowhere. Must be a pretty big systems issue!

@ThreeUKSupport Can you help me please me my Samsung Tablet is locked and I cannot access it my Uni Life Course work is it and I need to urgently access to do some course assignment this week at Uni . Could you please suggest a tech fix this please thanks ?

When you contact @ThreeUK for a refund in April & they tell you it’s proceed. We are now nearly in July and I haven’t received anything. Contact them this morning and can’t access my account so I’m therefore asked to email or send a letter in the post. Shocking customer service.

@ThreeUK hi could you tell me why ma daughters phone is saying no service since 2 o’clock today saying mobile data disabled

@ThreeUK help please can't get into app or website as number saying not 3 mobile despite it being one. Topped up credit but it's not registered so internet cut off. Using mobile WiFi device so all texts going to device I can't access without internet access.

@ThreeUKSupport Very poor effort from your support team, trying to sell upgrades, 'no notes' and very dismissive. Certainly wont be recommending your company to anybody

I’m a customer -was in Sauchiehall St Glasgow store Sat. My daughter bought a package (previously not 3). All would be easy, no downtime, simple. She has no connection now & none for 72 hours @ThreeUK. She’ll need to buy a phone in the interim. MISINFORMED. What u doing about it

@ThreeUK My direct debit failed the other day for some reason so I paid manually online. Today I have been charged AGAIN for my phone bill. Help would be appreciated !

@ThreeUKSupport The problem most likely lies in software setting in Powersaving mode somehow I got internet setting back on it working briefly before it switched off again

@ThreeUKSupport Can you please DM me back later today please my Internet connection on my brand new broadband Huawei HD tablet is not working and urgently need to get fixed for work next can you please thanks

@ThreeUK @ThreeUKSupport what’s going on 3 !! No internet, no calls, no texts nothing !! Since like midnight ... what am I actually paying for ... sort it out !! And I think we should be compensated for this issue too

@ThreeUK I know it is a stiff competition but you must surely have the worst customer service in the mobile industry

4 days + @ThreeUK still haven’t managed to reconnect my service... ⏳📞

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport I’ve just paid my bill using the app since there’s a problem with the website and the money is out my account but it’s still showing I’ve got to pay it

@biggerboat @ThreeUKSupport I have that problem indoor

@ThreeUKSupport been home an hour. Poor signal. Had to turn phone off and back 5 times. The H symbol was cut off 4 times

@ThreeUKSupport getting really terrible 4g speeds of 0.4 MBPS all this week.. compared to two weeks ago was getting 20MBPS+ , what is going on? CF5 area. I am unable to work from home using my iPhone 12's connection.

@ThreeUK Previously great 4g signal now non existent, only reason I renewed! No 5g sign & charged double for worse! Phone swapped out, waiting new SIM & expect a heavy discount. I also refuse to deal with incompetent fools in your India call centre telling me there is not a problem wtf?!

@mikeasharp @ThreeUKSupport @AQ74410 But the phone number generator doesn’t identify someone as a customer of a particular company. This did. Also a person doesn’t need to be identified for it to be a breach. Email addresses don’t identify an individual person but lists of them have classed as breaches in the past

@ThreeUKSupport Throughout the whole house. There is no signal at the kitchen, which is at the back. To get a bar, you will have to be by the front window or door. I can send you the postcode via DM

@ThreeUK what is going on with your 4G right now… it’s utter ****. If I stays like this till I upgrade I’ll be leaving to join another network.

@ThreeUKSupport I‘ve been having issues with indoor signal. Spoke with 2 different agents & asked me to switch off & switch on my phone. One also asked me to reset the network settings & will hold on as if d phone will not reboot! I’m fed up with this service & will have to move

@c_h_pugh @ThreeUKSupport Both VoLTE and WiFi Calling is available on Three PAYG it's just a matter if Three support the phone as you say due to firmware limitations

@ThreeUKSupport E1 has been horrible all week!