3 (Three) Outage in Grangemouth, Falkirk, Scotland

@ThreeUK hi I’m trying to top up my account to buy an add on and it’s not working. I’ve tried on the app, on safari and on Firefox on my iPhone and my MacBook and it won’t let me get any further than putting my address in

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

@ThreeUKSupport Forget it, you’ll just put it into a search and tell me their are no issues. Useless service.

I have 3 phone contracts out on @VodafoneUK and have had nothing but issues with them all today I have been advised I have been lied to by their own staff resulting in me missing payments! All contracts being cancelled stay away from Vodafone people back to @ThreeUK for me

@ThreeUK But Apple Watch cellular support still isn’t. Any info on if it’s coming?

Poor show that @ThreeUK still isn’t supporting #AppleWatch

@ThreeUK hey guess what! I have unlimited data but never can connect to the internet LOL

@ThreeUK I don’t know who’s worse you or @DPD_UK, but you to stop blaming each other and send my phone to a three store otherwise I’ll cancel both my contracts and move to @EE

@ThreeUKSupport Update this didn't work either. Should we go into a three store and see if they can help. It's so annoying and I've no idea why he can't text on his old number. I rang the old number and it worked.

@ThreeUKSupport it will be my waste of time as I will never use your service and anyone ask me I will say 3 do not give anyone refunds

@ThreeUKSupport I was unable to make any calls. Kept getting 'network not available'

@ThreeUK be great if your customer services wouldn’t lie about disruption to services during a number switchover.

@Martinjames1983 @ThreeUK I’m livid. I always seemed to go over my data plan so they gave me this. I’ve been a customer for years and I’m done .

@ThreeUKSupport Which is against the law. So well done you’ve lost a customer and I won’t be renewing mine after the way my mums being treated

@ThreeUKSupport My mums phone was stolen yesterday, sim was cancelled fine but getting a new phone has been the issue

@ThreeUKSupport Restarts don’t help, only remedy is going onto 3G. Not really good enough when I am paying nearly a hundred quid a month