3 (Three) Outage in Grangemouth, Falkirk, Scotland

I’m a customer -was in Sauchiehall St Glasgow store Sat. My daughter bought a package (previously not 3). All would be easy, no downtime, simple. She has no connection now & none for 72 hours @ThreeUK. She’ll need to buy a phone in the interim. MISINFORMED. What u doing about it

@ThreeUK My direct debit failed the other day for some reason so I paid manually online. Today I have been charged AGAIN for my phone bill. Help would be appreciated !

@ThreeUKSupport The problem most likely lies in software setting in Powersaving mode somehow I got internet setting back on it working briefly before it switched off again

@ThreeUKSupport Can you please DM me back later today please my Internet connection on my brand new broadband Huawei HD tablet is not working and urgently need to get fixed for work next can you please thanks

@ThreeUK @ThreeUKSupport what’s going on 3 !! No internet, no calls, no texts nothing !! Since like midnight ... what am I actually paying for ... sort it out !! And I think we should be compensated for this issue too

@ThreeUK I know it is a stiff competition but you must surely have the worst customer service in the mobile industry

4 days + @ThreeUK still haven’t managed to reconnect my service... ⏳📞

@ThreeUKSupport still waiting on customer relations call back. #cannotwaittoleave3

@ThreeUKSupport have had network problems for a couple of weeks now, support team claims it's to do with the device but 3 website says there's an issue

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport I’ve just paid my bill using the app since there’s a problem with the website and the money is out my account but it’s still showing I’ve got to pay it

@ThreeUK hi I’m trying to top up my account to buy an add on and it’s not working. I’ve tried on the app, on safari and on Firefox on my iPhone and my MacBook and it won’t let me get any further than putting my address in

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

@ThreeUKSupport Forget it, you’ll just put it into a search and tell me their are no issues. Useless service.

I have 3 phone contracts out on @VodafoneUK and have had nothing but issues with them all today I have been advised I have been lied to by their own staff resulting in me missing payments! All contracts being cancelled stay away from Vodafone people back to @ThreeUK for me

@ThreeUK But Apple Watch cellular support still isn’t. Any info on if it’s coming?

Poor show that @ThreeUK still isn’t supporting #AppleWatch

@ThreeUKSupport my screen on my P20 isnt working correctly I can't even call 333 as it adds extra numbers. Please help. I need my phone for work

@ThirdMan__ @ThreeUK gah, bad luck!

@AndreaSMaguire @ThreeUK One thing in their favour is signal coverage. I work in some fairly remote places, very rare to lose signal.

@ThreeUK @ThreeUKSupport Facing service issue from last 6 months. Did complain saverel times. Now your help m support teams is Ignoring to listen or register complain. What a bad service.. Non professional behaviour. Fix my issue.

@rmf719630 @ThreeUK That was the reason i left them, their excuse is its your responsability to know when contract ends and then you should contact them to make amendments. Plus customer service was appalling.

@MarcAllera @IamAustinHealey @VodafoneUK @ThreeUK Only a special kind of stupid could believe 5G could spread a virus! 😂

@ThreeUKSupport Any chance of a reply to this as we have no signal at home and it’s very frustrating!

@ThreeUK I just got a text from you to say you are applying the 2.7% increase in line with the RPI, at a time when most of our incomes are down &, due to social isolation, we are hardly using our data.

How can @ThreeUK justify a 2.7% increase in charges at this time. Really sick of this provider. Just one problem after another #poorservice #unresolvedissues #fail

@ThreeUKSupport Three rescue have responded and said it will be cancelled in a few days, thanks for your help👍🏽