3 (Three) Outage in Grangemouth, Falkirk, Scotland

@ThreeUK My direct debit failed the other day for some reason so I paid manually online. Today I have been charged AGAIN for my phone bill. Help would be appreciated !

@ThreeUKSupport The problem most likely lies in software setting in Powersaving mode somehow I got internet setting back on it working briefly before it switched off again

@ThreeUKSupport Can you please DM me back later today please my Internet connection on my brand new broadband Huawei HD tablet is not working and urgently need to get fixed for work next can you please thanks

@ThreeUK @ThreeUKSupport what’s going on 3 !! No internet, no calls, no texts nothing !! Since like midnight ... what am I actually paying for ... sort it out !! And I think we should be compensated for this issue too

@ThreeUK I know it is a stiff competition but you must surely have the worst customer service in the mobile industry

4 days + @ThreeUK still haven’t managed to reconnect my service... ⏳📞

@ThreeUKSupport still waiting on customer relations call back. #cannotwaittoleave3

@ThreeUKSupport have had network problems for a couple of weeks now, support team claims it's to do with the device but 3 website says there's an issue

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport I’ve just paid my bill using the app since there’s a problem with the website and the money is out my account but it’s still showing I’ve got to pay it

@ThreeUK hi I’m trying to top up my account to buy an add on and it’s not working. I’ve tried on the app, on safari and on Firefox on my iPhone and my MacBook and it won’t let me get any further than putting my address in

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

@ThreeUKSupport Forget it, you’ll just put it into a search and tell me their are no issues. Useless service.

I have 3 phone contracts out on @VodafoneUK and have had nothing but issues with them all today I have been advised I have been lied to by their own staff resulting in me missing payments! All contracts being cancelled stay away from Vodafone people back to @ThreeUK for me

@ThreeUK But Apple Watch cellular support still isn’t. Any info on if it’s coming?

Poor show that @ThreeUK still isn’t supporting #AppleWatch

@ThreeUKSupport I don’t have signal anywhere inside the building in London which is ridiculous. I don’t have signal in central London W1, SE1. I don’t have signal in the hospital i work in and the official answer from the three service is to use WiFi call! That makes me angry. Ombudsman.

@ThreeUKSupport LU1 1NF luton , worst coverage ever

@ThreeUKSupport I can login through the site, and the issue happens on Mobile Data and WiFi

@ThreeUKSupport Yes...so the problem is not with the phone or sim card...something to do with my phone line

@ThreeUKSupport It’s been like this since mid last year. And in the mean time, you continue to take £100 over two contracts from us monthly. Had we known how useless you were going to be, our contracts would have never been renewed.

@ThreeUKSupport It is happening everywhere...and customer service is aware and can’t help...they told me to get a new SIM card from store which I did and still same problem and I have tried other 3 SIM card in my phone and works fine

@ThreeUKSupport Thank you @ThreeUKSupport I have now resolved my issue. However, improvements needs to be made on your website advising how deaf customers can contact you and it needs to be prominent. Each Advisor I spoke to via text relay would not accept my call under GDPR rules.

@ThreeUKSupport I reported it 2/3 times past couple if months on webchat just get £5 off next bill i rather you keep £5 and sort signal out !! Got told my area is weak signal area anyway even though im central to norwich city centre !!

@ThreeUK called customer support for info about overcharging for no reason and cancelling contract and they refused to help. Tried to speak online- same. Also no internet over the weekend. I might just have a good case here. 😉

3 days and @ThreeUK 4g is still broken.