3 (Three) Outage in Grangemouth, Falkirk, Scotland

When you contact @ThreeUK for a refund in April & they tell you it’s proceed. We are now nearly in July and I haven’t received anything. Contact them this morning and can’t access my account so I’m therefore asked to email or send a letter in the post. Shocking customer service.

@ThreeUK hi could you tell me why ma daughters phone is saying no service since 2 o’clock today saying mobile data disabled

@ThreeUK help please can't get into app or website as number saying not 3 mobile despite it being one. Topped up credit but it's not registered so internet cut off. Using mobile WiFi device so all texts going to device I can't access without internet access.

I’m a customer -was in Sauchiehall St Glasgow store Sat. My daughter bought a package (previously not 3). All would be easy, no downtime, simple. She has no connection now & none for 72 hours @ThreeUK. She’ll need to buy a phone in the interim. MISINFORMED. What u doing about it

@ThreeUK My direct debit failed the other day for some reason so I paid manually online. Today I have been charged AGAIN for my phone bill. Help would be appreciated !

@ThreeUKSupport The problem most likely lies in software setting in Powersaving mode somehow I got internet setting back on it working briefly before it switched off again

@ThreeUKSupport Can you please DM me back later today please my Internet connection on my brand new broadband Huawei HD tablet is not working and urgently need to get fixed for work next can you please thanks

@ThreeUK @ThreeUKSupport what’s going on 3 !! No internet, no calls, no texts nothing !! Since like midnight ... what am I actually paying for ... sort it out !! And I think we should be compensated for this issue too

@ThreeUK I know it is a stiff competition but you must surely have the worst customer service in the mobile industry

4 days + @ThreeUK still haven’t managed to reconnect my service... ⏳📞

@ThreeUKSupport still waiting on customer relations call back. #cannotwaittoleave3

@ThreeUKSupport have had network problems for a couple of weeks now, support team claims it's to do with the device but 3 website says there's an issue

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport I’ve just paid my bill using the app since there’s a problem with the website and the money is out my account but it’s still showing I’ve got to pay it

@ThreeUK hi I’m trying to top up my account to buy an add on and it’s not working. I’ve tried on the app, on safari and on Firefox on my iPhone and my MacBook and it won’t let me get any further than putting my address in

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport my internets been down all day, sort it out please before I have a mental breakdown

@ThreeUK I’ve just been sent an email threatening me with debt collectors for cancelling a direct debit on your online chat persons instruction. I’ve never received the router in question and keep getting cut off by your call centre?!

@ThreeUKSupport 4G is presently 0.9mbps, I have an iPhone 11 which is approximately 3 weeks old so unlikely to be the phone especially as this problem has persisted for the few years I’ve been with three on all my phones which have been iPhones , galaxy note 9, galaxy note 10, huawei P20 Pro

@ThreeUKSupport Yes restarted my phone in the hope it’ll speed things up but it never does, when I travel from one place to another I turn my phone off & on, also 3G is presently 0.02 mbps it’s not even fast/stable enough to open the three app. It’ll be like this till October then it’ll work ok

@ThreeUK Hi, my iPhone (11) is telling me that I get 4G at home (HX2) but the actual service I get is absolutely appalling. It’s the same in the town centre, HX1. I was a 3 customer a couple of years ago and don’t remember it being this bad. Could you advise please?

@ThreeUKSupport Can you provide a phone number that I can actually call customer Svcs on that doesn’t require a 3 phone? Or an email...

@ThreeUKSupport evening, any reports of network issues n the Dy4 area of the U.K?

@ThreeUK How is it possible that the network keeps dropping and dropping. Barely works and 3G feels like 90’s internet

@ThreeUKSupport how come all of a sudden my data in my home doesn’t work?! Have 3/4 bars and 4g yet a speed test shows I’m getting 0.05mbps which is basically nothing at all? Never had this issue before but randomly started happening this week.

@ThreeUK why is your signal so bad around Banbury???