Is 3 (Three) having an outage in Grangemouth, Falkirk, Scotland?

@ThreeUKSupport I’ve just paid my bill using the app since there’s a problem with the website and the money is out my account but it’s still showing I’ve got to pay it

@ThreeUK hi I’m trying to top up my account to buy an add on and it’s not working. I’ve tried on the app, on safari and on Firefox on my iPhone and my MacBook and it won’t let me get any further than putting my address in

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

@ThreeUKSupport Forget it, you’ll just put it into a search and tell me their are no issues. Useless service.

I have 3 phone contracts out on @VodafoneUK and have had nothing but issues with them all today I have been advised I have been lied to by their own staff resulting in me missing payments! All contracts being cancelled stay away from Vodafone people back to @ThreeUK for me

@ThreeUK But Apple Watch cellular support still isn’t. Any info on if it’s coming?

Poor show that @ThreeUK still isn’t supporting #AppleWatch

@SnookerBunny @JeanBarber @ThreeUK Agreed on this. I used them once, cost £15 for 10GB, then another £32 for the 56 megabytes I used over my allowance when I accidentally posted a Facebook comment or some shit (plus the 50p a second customer service phone line calls).

@sammymaine @ThreeUK They did this to me too! I got so frustrated at being shouted at that I started crying on the phone. It was awful! Nobody should be spoken to like that.

@ybooUK Will definatley look into this after the awful CS I am getting from @ThreeUK

@AmiirahAJ @ThreeUK Terrible @ThreeUK

@ThreeUKSupport I'm in Spain and my wife's Huawei mate 10 isn't connecting to data roaming. All the right stuff is switched on. It's just not working... What can we do. #feelfrustratednotathome

@SnookerBunny @ThreeUK Ah yes see your point there in that case !! Bad times 😔

@JeanBarber @ThreeUK They trashed my credit rating for eight years after stealing my money I will NEVER SIGN WITH THEM AGAIN

@SnookerBunny @ThreeUK My daughter was in Mumbai and thought was part of her plan - racked up a huge data bill in mins but got into the live chat immediately and they refunded 95% of it and gave her some free data to help while she was delayed there 👍🏼

@ThreeUK Disgusting customer service . Your call centre have tried to fob me off with half excuses and no help. Asked to speak to a Manager and denied only after I said I would contact ofcom did I have any movement. To anybody reading this post keep clear of 3

@ThreeUKSupport 4g is much better today thanks. Was really playing up yesterday though. Switching it to 3g was a good short term fix. Hopefully there won't be too many instances as I've pivot just got the contract out!