3 (Three) Outage in Grangemouth, Falkirk, Scotland

@ThreeUK @ThreeUKSupport what’s going on 3 !! No internet, no calls, no texts nothing !! Since like midnight ... what am I actually paying for ... sort it out !! And I think we should be compensated for this issue too

@ThreeUK I know it is a stiff competition but you must surely have the worst customer service in the mobile industry

4 days + @ThreeUK still haven’t managed to reconnect my service... ⏳📞

@ThreeUKSupport still waiting on customer relations call back. #cannotwaittoleave3

@ThreeUKSupport have had network problems for a couple of weeks now, support team claims it's to do with the device but 3 website says there's an issue

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport I’ve just paid my bill using the app since there’s a problem with the website and the money is out my account but it’s still showing I’ve got to pay it

@ThreeUK hi I’m trying to top up my account to buy an add on and it’s not working. I’ve tried on the app, on safari and on Firefox on my iPhone and my MacBook and it won’t let me get any further than putting my address in

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

@ThreeUKSupport Forget it, you’ll just put it into a search and tell me their are no issues. Useless service.

I have 3 phone contracts out on @VodafoneUK and have had nothing but issues with them all today I have been advised I have been lied to by their own staff resulting in me missing payments! All contracts being cancelled stay away from Vodafone people back to @ThreeUK for me

@ThreeUK But Apple Watch cellular support still isn’t. Any info on if it’s coming?

Poor show that @ThreeUK still isn’t supporting #AppleWatch

@ThreeUK Any idea how much longer service will be down in south england.. it's been 3 hours now and getting a bit annoying.

@ThreeUKSupport You're charging me for 4g in the capital city. If you think I should expect an inferior service you should reduce prices accordingly. Maybe spend less money advertising for new customers and more making sure your current ones receive the service they are entitled to expect

@ThreeUKSupport Apparently it's a technical issue. They are having problems. Or we have to wait for the text to come through or its my fault because I've tried requesting it too many times.

@ThreeUKSupport Issue hopefully resolved! Just waiting for the 3 app to update my bill

@ThreeUK @Three_Is_Broken they have the cheek to ask me to pay my jan bill for 25 pound when I get no service to cancel a contract I asked them to cancel 1 month ago, wtf three. Your not getting no money and I will also be referring the issue to @Ofcom

@ThreeUKSupport You can have the recordings ..the next call was as bad ..I was asked what number I called from on Dec 06 and I answered I did not call in any way since November ..I was informed they can't continue until I give them the number I called from ..I did not call you ..etc etc etc

@ThreeUKSupport Thanks Suzi. I’ll look for some kind of refund on my account for the two days of no service I’ve endured. As a freelance #opera singer, my phone is my lifeline for business. This outage could have had serious consequences.

Very disappointed with the customer service of @ThreeUK As a long time customer the service I have received is disgusting ! Time for a change I think.. Maybe @VodafoneUK @O2 #FridayThoughts

@ThreeUKSupport trying to get a refund after you leave three network is impossible. I won’t be returning any time soon

@ThreeUKSupport Webchat never gets me anywhere... but I don’t have time to be 30min waiting on a call today so I might try webchat, again...