3 (Three) Outage in Grangemouth, Falkirk, Scotland

@ThreeUKSupport Thanks Pete, I tried to raise a complaint the other day as fed up with the declining service, but your webchat was so slow I had to end the conversation. I’ll DM you.

So anyway. Still no WiFi and my mob signal has gone pants too @ThreeUK so tethering is not working. the universe is telling me something. BT have posted me a temporary 4g hub until it gets fixed. A lot less screen time meantime! #unplanneddetox

@ThreeUKSupport Nothing yet I'm afraid, haven't been able to do anything given the systems outage

@ThreeUKSupport Need to help my dad with a change of ownership but been trying on and off since 5pm last night and got nowhere. Must be a pretty big systems issue!

@ThreeUKSupport Can you help me please me my Samsung Tablet is locked and I cannot access it my Uni Life Course work is it and I need to urgently access to do some course assignment this week at Uni . Could you please suggest a tech fix this please thanks ?

@ThreeUKSupport when is the my 3 app due to be functional again? Trying to resolve an ongoing issue

When you contact @ThreeUK for a refund in April & they tell you it’s proceed. We are now nearly in July and I haven’t received anything. Contact them this morning and can’t access my account so I’m therefore asked to email or send a letter in the post. Shocking customer service.

@ThreeUK hi could you tell me why ma daughters phone is saying no service since 2 o’clock today saying mobile data disabled

@ThreeUK help please can't get into app or website as number saying not 3 mobile despite it being one. Topped up credit but it's not registered so internet cut off. Using mobile WiFi device so all texts going to device I can't access without internet access.

I’m a customer -was in Sauchiehall St Glasgow store Sat. My daughter bought a package (previously not 3). All would be easy, no downtime, simple. She has no connection now & none for 72 hours @ThreeUK. She’ll need to buy a phone in the interim. MISINFORMED. What u doing about it

@ThreeUK My direct debit failed the other day for some reason so I paid manually online. Today I have been charged AGAIN for my phone bill. Help would be appreciated !

@ThreeUKSupport The problem most likely lies in software setting in Powersaving mode somehow I got internet setting back on it working briefly before it switched off again

@ThreeUKSupport Can you please DM me back later today please my Internet connection on my brand new broadband Huawei HD tablet is not working and urgently need to get fixed for work next can you please thanks

@ThreeUK @ThreeUKSupport what’s going on 3 !! No internet, no calls, no texts nothing !! Since like midnight ... what am I actually paying for ... sort it out !! And I think we should be compensated for this issue too

@ThreeUK I know it is a stiff competition but you must surely have the worst customer service in the mobile industry

4 days + @ThreeUK still haven’t managed to reconnect my service... ⏳📞

@ThreeUKSupport still waiting on customer relations call back. #cannotwaittoleave3

@ThreeUKSupport have had network problems for a couple of weeks now, support team claims it's to do with the device but 3 website says there's an issue

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport Hi, I've had no service since late last night. Are there any problems in the CM1 4 area? Thanks.

Ok @threesupport @ThreeUK we’re going to be having a serious conversation at the diabolical lack of service that you’re providing. I can barely do anything online this evening because the connection is so unstable.

@ThreeUK Recently upgraded my phone, days later have information about my insurance through post - never asked for it, it wasn’t mentioned and I don’t want it. Phone number to cancel not working, can’t speak to anyone about it, not happy.

@ThreeUK just wanted to say what a nice change it was to deal with someone in live chat who actually made me feel like they cared and wanted to help tonight. Take a bow shirishkumar,. You need to employ more people like this

@ThreeUKSupport Though I don't live in an officially covered 5G area, I am getting a 5G signal on my phone. With this in mind is it possible for me to purchase a 5G home broadband contract?

@O2 hi. I was supposed to move my number to three today but they forgot. Not cool customer service. Can I move back to o2 please and keep my current contract? @ThreeUKSupport can you cancel my contract as I haven't used it yet?

@ThreeUKSupport poor signal CH63 9YY , been poor for last couple of days. I understand base station is on private land. Is this base station on the list for 5G upgrade?

@ThreeUKSupport if my phone was supposed to switch to three today but it hasn't and my mobile broadband also doesn't work, should I be worried?

@dean8001 @ThreeUK @altontowers Amen to that !! It’s been crap today

@jackcleevely @ThreeUK @ThreeUK help a supporter out!