3 (Three) Outage in Bo’ness, Falkirk, Scotland

When you contact @ThreeUK for a refund in April & they tell you it’s proceed. We are now nearly in July and I haven’t received anything. Contact them this morning and can’t access my account so I’m therefore asked to email or send a letter in the post. Shocking customer service.

@ThreeUK My direct debit failed the other day for some reason so I paid manually online. Today I have been charged AGAIN for my phone bill. Help would be appreciated !

@ThreeUKSupport The problem most likely lies in software setting in Powersaving mode somehow I got internet setting back on it working briefly before it switched off again

@ThreeUKSupport Can you please DM me back later today please my Internet connection on my brand new broadband Huawei HD tablet is not working and urgently need to get fixed for work next can you please thanks

@ThreeUK @ThreeUKSupport what’s going on 3 !! No internet, no calls, no texts nothing !! Since like midnight ... what am I actually paying for ... sort it out !! And I think we should be compensated for this issue too

@ThreeUKSupport Over a month with no signal. No refunds mentioned and no compensation for having to install and pay for landline services.

@ThreeUK I know it is a stiff competition but you must surely have the worst customer service in the mobile industry

@ThreeUKSupport can you help. I have no network connection. A fault for last 3 weeks. Live chat hopeless. Need to know how long network will be down or whether to move supplier

@ThreeUKSupport I have been trying to get a response for 2 and1/2 hours to network problem. Told its a network problem but has lasted 3 weeks and can't get answer as to how long it will be. Can't phone or text.

@ThreeUKSupport @TheTweetinSheep Spent 2 and half hours on live chat and still got neither satisfaction or able to log a complaint.

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport I’ve just paid my bill using the app since there’s a problem with the website and the money is out my account but it’s still showing I’ve got to pay it

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

I have 3 phone contracts out on @VodafoneUK and have had nothing but issues with them all today I have been advised I have been lied to by their own staff resulting in me missing payments! All contracts being cancelled stay away from Vodafone people back to @ThreeUK for me

.@ThreeUK Is there an issue with the app? I need to check my data. The app has not worked for at least 3 or 4 days, I've restarted and cleaned storage and forced stop, it just freezes as soon as it opens. Please advise.

@ThreeUKSupport ,never going to their Birkenhead shop to buy a sim free phone . Terrible service ,opened the phone without asking and put sim in ,messed with phone ,I see it as second hand ,used .£10:00p credit I was forced to buy . Should of kept my money and threw it at him .

@ThreeUK you have the most dog **** network known to man. How you charge so much is criminal.

@ThreeUKSupport had no signal all day. Emergency calls only. What is going on?

@ThreeUK continually getting the blue circle of boredom when viewing GIFs, videos and such like is there any particular reason for this severe lack of service? My viewing pleasure is not as fluid as I'd expect

@ThreeUKSupport can I ask when will the cell towers be up & running again in the ML3 area as there have been problems all day & is affecting everyone who uses the @ThreeUK network 👍

@ThreeUK hi I have just received an email saying network upgraded- it is now HALF the speed it was before on 4g . Are all UK operators dropping speeds to 10mbs and premium charging for past normal speeds of 20mbs? #slowdata

@ThreeUKSupport Yep. 333 tells me to use chat, and chat has told me twice they have sent the bill via email, and neither time it has arrived. Can you help?

After 10+ years with @ThreeUK, I've given notice on my contract due to the appalling way they've handled my account and subsequent complaint. My advice is to avoid them at all costs as their customer service is poor, and their exec resolutions team are rude and ignorant.

How can @ThreeUK spend 40m a year to sponsor @ChelseaFC but no 3 customers can’t get signal anywhere in London or in fact anywhere in the U.K. #shambles #threenetwork