3 (Three) Outage in Bo’ness, Falkirk, Scotland

@ThreeUK @ThreeUKSupport what’s going on 3 !! No internet, no calls, no texts nothing !! Since like midnight ... what am I actually paying for ... sort it out !! And I think we should be compensated for this issue too

@ThreeUKSupport Over a month with no signal. No refunds mentioned and no compensation for having to install and pay for landline services.

@ThreeUK I know it is a stiff competition but you must surely have the worst customer service in the mobile industry

@ThreeUKSupport can you help. I have no network connection. A fault for last 3 weeks. Live chat hopeless. Need to know how long network will be down or whether to move supplier

@ThreeUKSupport I have been trying to get a response for 2 and1/2 hours to network problem. Told its a network problem but has lasted 3 weeks and can't get answer as to how long it will be. Can't phone or text.

@ThreeUKSupport @TheTweetinSheep Spent 2 and half hours on live chat and still got neither satisfaction or able to log a complaint.

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport I’ve just paid my bill using the app since there’s a problem with the website and the money is out my account but it’s still showing I’ve got to pay it

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

I have 3 phone contracts out on @VodafoneUK and have had nothing but issues with them all today I have been advised I have been lied to by their own staff resulting in me missing payments! All contracts being cancelled stay away from Vodafone people back to @ThreeUK for me

@ThreeUK But Apple Watch cellular support still isn’t. Any info on if it’s coming?

Poor show that @ThreeUK still isn’t supporting #AppleWatch

@ThreeUKSupport any problems with 4g in eh14 7bw. Signal poorer than usual

I have just been accused of lying about extra charges on my phone bill, and been told to apologise. Great customer service @ThreeUK

@ThreeUK have by far the worst customer service. I am being told I need to pay money for a account which was closed, and no one can help me!

@ThreeUK @ThreeUKSupport Sort out the signal in my area. I've missed every single call and text today. It's shocking.

@ThreeUK fuming ! 2 months of crap I can’t get on to my internet it’s slow and in paying for 4 mobiles a month 😡

I’ve had no service for the whole day... life of being with @ThreeUK ...

@ThreeUK @ThreeUKSupport @Ofcom Every single day on Downdetector web site for almost 2 monthsThree Mobile is listed as having 'possible issues' i.e the network is not Operating correctly. Your infastructure is incapable of handling peak time traffic...its nearly 2020 !!

@OmgItsJordd @ThreeUKSupport Nope, been consistent since June It's woeful, before that I used to get 30+ down & the same 25ish up

@ThreeUKSupport It’s been happening all over lately. The signal shows 4g yet I get no internet. Says no signal. Leeds (LS) Wakefield (WF2 WF4) Barnsley (S72, S70) are just a few places. Iphone 11pro

@Vigorrrr @ThreeUKSupport Give me that grans name i will make sure he or she never calls you again

@ThreeUKSupport What is going on with your network - its so grim!! I get such slow internet connectivity everywhere I go - sort the 4g first please!!