3 (Three) Outage in Bathgate, West Lothian, Scotland

@ThreeUKSupport I’ve just paid my bill using the app since there’s a problem with the website and the money is out my account but it’s still showing I’ve got to pay it

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

I have 3 phone contracts out on @VodafoneUK and have had nothing but issues with them all today I have been advised I have been lied to by their own staff resulting in me missing payments! All contracts being cancelled stay away from Vodafone people back to @ThreeUK for me

@ThreeUK But Apple Watch cellular support still isn’t. Any info on if it’s coming?

Poor show that @ThreeUK still isn’t supporting #AppleWatch

@nathanspears_ I've been with @ThreeUK for years, they have great deals, I'm on a sim only contract unlimited everything for £19 a month, have never once overcharge either, bills are the same every month

Nope I’ve been with @ThreeUK for one day and they’ve sent me 157 text messages about how my SIM needs replacing... did I forget they also gave me the wrong contract and the wrong colour phone 2 days ago :-))))) Help. Me.

@adz232 @Three_Is_Broken @ThreeUK You need to successfully file a complaint first with them. Ombudsman will then take the complaint.

@DjStylusUk @ThreeUK I don’t even have signal at home or 4G. Absolute shite

@nodaybuttoday81 @ThreeUK It has been awful everywhere!!

@mat8115 @ThreeUK Same issue here re signal. Absolutely crap, customer service even worse!!

@Three_Is_Broken @DarrenJonesDJ @dasy2k1 @JohnnyC1983 @ThreeUKSupport @ThreeUK Finally im not the only one!!! I spent half hour yesterday and the guy kept insisting it’s my phone’s fault. I switched to Three in early June and been having huge issues since. It’s NOT my phone. @ThreeUK @ThreeUKSupport

@ThreeUKSupport @benlover1983 Sorry been working all over London today in my shiny black cab, the service is unusable, stop selling sims in London its morally wrong !

How bad is @ThreeUK when I can’t even ring 101 to report something and I get a voice message saying I’ve used all my credit limit when I have UNLIMITED EVERYTHING. 😡😡😡

@ThreeUKSupport Yeah - don’t worry about fixing. Had enough of crap Three service - moving to one of your competitors tomorrow