3 (Three) Outage in Preston, Lancashire, England

@stevelitchfield @ThreeUK Lucky you. There has never been any mobile data here a few miles out of Preston and probably never will be with it being a council estate. Network operators are not going to invest in an area unless they're going to get some ROI.

@ThreeUKSupport is the app not working ?

Son very unhappy as @ThreeUK saying he has to wait 30 days to transfer his number from one @ThreeUK account to another. Makes no sense, would have been better off changing to a diff network.

@ThreeUK fix yourself ffs

@ThreeUKSupport is there issues today.?

@ThreeUKSupport I contacted you last month to cancel a contract-I was advised, to avoid paying a cancellation fee,I needed a pac code to give to new provider(even tho im not taking the number)another monthly payment has now been taken and still no code received. How do I cancel?

@ThreeUK @ThreeUKSupport why have i just gone on the app to correct my direct debit details and it is in someone elses name and their account details? Data protection breach as i can see their billing details? Contactled live chat to be told noone can reply due to technical issue

@ThreeUKSupport what is the best way to get in touch if you don’t have online account (phone line not working despite saying open until 8pm)

@PeterBayliss @Ofcom Must be a local issue for you - I’ve been relying on @ThreeUK for broadband as my @virginmedia 100mbps fibre line has been epically slow even phone calls made on Wifi calling are bad, switch to mobile and it’s perfect 👌

@SteveyAsp @ThreeUK @EE That what made me switch from three to ee , network congestion and the fact the 4g coverage from three in my area hasnt changed in 4 years, still no coverage, yet ee offer no 5g yet but 70-110mb 4g connection which is overkill but come in hand if my broadband goes down

@SteveyAsp @ThreeUK @EE Exactly. But three are making it sound amazing and reality its terrible, yet ee speed is not headline grabbing but very usable in built up congested areas which i would take all day long

@ThreeUKSupport It was. But having never missed a payment in 15 years you’d think this would count for something. Clearly not.

@tatumsfluffer @ASA_UK @ThreeUK @Ofcom Yup - I have this thought all the time! Worst in London I have to say from the last 36 hours!

@ThreeUKSupport Tried that before. Im pretty confident it’s not my phone it’s your service. Three has already admitted my signal is poor at home, I have a discount to my bill every month as you know this is an ongoing issue. Other 3 users are noticing, and telling you, the same.

@ThreeUK I would like to make a complaint about your staff customer service skills. My home broadband isn’t working either

@ThreeUKSupport service in PR8 area is still shocking any update on why

@ThreeUK Data is as ‘okay’ if you could ever get a signal but then prices got crazy. What a nightmare giving notice was - the call operators just won’t give in and let you simply cancel. Moved to @giffgaff and been happy ever since. @giffgaff you are awesome.

@ThreeUK why is your signal so shit time for a change I think

@ThreeUKSupport iPhone XR bb3 0DU and no can’t get on there either.... getting a bit fed up with the signal issues

@ThreeUKSupport Nope. Not a chance Stephie. I expect you to be busier than normal but service at the minute is shocking. I’m looking at upgrading my phone very soon and with what has gone on I may have to look elsewhere which I don’t really want to do being a customer of yours for years.

@ThreeUK your network checker is telling me there's no issues in the TS19 area...you do have an issue. No throughput on the 4g at all. It was fine in the am. Please sort.

@ThreeUK @Parklifefest Hi, i cancelled my broadband over the phone, yesterday i received a letter saying thanks for choosing2 stay& upgrade with us. I called2 cancel on same day as u offered the upgrade yet no cancellation confirmation letter. Are u trying 2 lock me into a 2yr contract i don't want?

@ThreeUKSupport I have no service? i have tried following all the steps online and it's still not working

I request to all UK 🇬🇧 @ThreeUK customers please don't trust indian three customer services staff and when you get contract make sure everything is OK and perfect. If not please finish contract in 14 days otherwise you will get trouble and headache. It's not @ThreeUK fault.

This is a difference between English and Asian behaviour we are telling truth and helpfull but Indian @ThreeUK customer services lying and looting us. I request to @ThreeUK please take action against them who trying to ruined three business.

Then I tried very hard I said I have recording and contract but they were making excuses always and saying your bill will be reduced but later sending text your bill is right Because they were playing game with me. Indian @ThreeUK customer services were playing Asian games.

Amazing service @ThreeUK I was due an iPad upgrade & less than an hour on live chat, we had everything done, choose new model, updated contract & had it sent out to me, The guy i had on chat was really quick & very helpful. So glad i switched to Three & cant wait for my new iPad

@ThreeUK @Parklifefest Three UK is very poor internet

@TalkTalk At this point apologies are not even acceptable after the way i was dealt with today I'm sorry it's that real.... i will now be joining @ThreeUK as i will be able to get a much better and reliable service oh and in fact cheaper too... So thank you for messing up today

Internet being slow @ThreeUK