3 (Three) Outage in Darwen, England

Think twice before using @ThreeUK they are robbing bastards! The staff are incompetent @ThreeUKSupport are no good.. wrong device sent.. we return device on 10/12/20 they receive it back 12/12/20 still charge customer for device robbing bastards they are!!

@ThreeUKSupport You'll never know how grateful I was to have that bit of contact. With Covid lockdown in full force, and no hospital visitors allowed, it was phone or nothing. I'm so glad my phone worked as expected. *distant ascii hugs*

@ingl We had many problems with @ThreeUK when we had contracts! They promised discounts on both mine & Mrs' accounts when we signed only to find they charged us full price for both. When I complained and showed them written proof of their promise they wouldn't relent! #NeverAgain

@Darkuredi @ThreeUK Yup unfortunately alot of 1st line support are shitty at their jobs

@Darkuredi @ThreeUK It sucks but unfortunately has to be done. We tried with a different provider but we just ended up mailing a copy of the death certificate because its bit of a security thing really. I understand your frustration though

@ThreeUK I had a DM from you yesterday about a prize. I have replied to that and to @ThreeUKSupport regarding problems claiming. No response yet from either message

@ThreeUKSupport I can unstand that but I was offered it, they seid there not a option to get phone with out the head phone Even that the second sale had no problem to do a only phone sale x

@ThreeUKSupport can't login to the now WiFi only app. Why did it get switched to WiFi only haha???? Even when I'm on wifi it asks for an email then says error sending email??

@ThreeUK @ThreeUKSupport why have i just gone on the app to correct my direct debit details and it is in someone elses name and their account details? Data protection breach as i can see their billing details? Contactled live chat to be told noone can reply due to technical issue

@ThreeUKSupport Just filled that in now but keeps saying unknown errors

@ThreeUKSupport I have sorted out the issue on the App, but I have been using the desktop site off and on for years. No change of email address and password stored on pc. Could it be that I can't use 07 etc as your system has changed it to 447 etc. But still gives me the error msg quoted.

Time to change my phone provider with @ChelseaFC now sponsored by @ThreeUK . Never bought anything made by Sharp or went with Vodafone when they sponsored United. #cfc #petty

@ThreeUKSupport what is the best way to get in touch if you don’t have online account (phone line not working despite saying open until 8pm)

@ThreeUK appalled by the way this company has ripped me of cancelled a contract more than once and still keep charging after paying 2 contracts for 24 months never missed a payment for you to send a debt letter after the contact has cancelled I’ll be taking this further.

@ThreeUK I need you to confirm you’ve sent the STAC code over to my old provider @EE so they can cancel my contract. I did this on Tuesday. Please advise!

@PeterBayliss @Ofcom Must be a local issue for you - I’ve been relying on @ThreeUK for broadband as my @virginmedia 100mbps fibre line has been epically slow even phone calls made on Wifi calling are bad, switch to mobile and it’s perfect 👌

@ThreeUK I've recieved my EOC letter and want to swap to PAYG but your website live chat advises to ring Glasgow, which according to the voice message is closed, please help!!

@SteveyAsp @ThreeUK @EE That what made me switch from three to ee , network congestion and the fact the 4g coverage from three in my area hasnt changed in 4 years, still no coverage, yet ee offer no 5g yet but 70-110mb 4g connection which is overkill but come in hand if my broadband goes down

@SteveyAsp @ThreeUK @EE Exactly. But three are making it sound amazing and reality its terrible, yet ee speed is not headline grabbing but very usable in built up congested areas which i would take all day long

@ThreeUKSupport It was. But having never missed a payment in 15 years you’d think this would count for something. Clearly not.

@ThreeUK Hello, my partner took out a new contract with Three this morning, but hasn't had a receipt/confirmation email, when is this likely to come through? Customer service gave a number which put him through to Tesco mobile....help please! :)

@AkamaruKaras @ThreeUK Why I don't get contract phones any more, I just buy them outright. It's just a really **** finance deal.

@GruffDawg @ThreeUK All the major networks seem to be pulling this. Its just a bit ****. My sim only contract is pretty cheap but if you got your phone with your contract its a bit steeper

@AkamaruKaras @ThreeUK Damn, every contract I’ve ever had just said it’d be the bank of England’s inflation rate. 4.5% is steeeep.

@ThreeUKSupport Afternoon. Samsung replaced my S20 with a new S21 on warranty after the S20 was beyond economical repair. My bank's phone insurance have requested I get a note from yourselves showing my S21 IMEI on your network as proof of ownership for their policy to be active.

2 hours on the phone with @ThreeUK to be transferred between 5 different people, to then be disconnected with no call back and receive a message saying my complaint has been resolved. Absolutely appalling!!!! 😡😡

@ThreeUKSupport It's been about 15 minutes now. Getting fixed line broadband installed on Monday because you're not providing the service we're paying for so will be cancelling the contact. You've rolled out 5G down the road but not fixed the 4G already here. Priorities are wrong.

@AkamaruKaras @ThreeUK Yeah mine does that too. Just threaten to leave every couple years and the customer retention people will put it back to the original price. I'm with o2

@ThreeUKSupport SIM CARD INFO shows the number as UNKNOWN - I know how a SIM Card works and there seems to be many users with this problem, after ordering a replacement SIM. I use another SIM from another provider and number shows. Typical Three!

@ThreeUKSupport Not noticed any other connection issues. Mum is a pay as you go Tesco customer who has WiFi on her phone but not data. She’s receiving text messages from other numbers and is able to send text messages fine too.