3 (Three) Outage in Wigan, England
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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3 (Three) problems in the last 24 hours in Wigan, England
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems:
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Internet
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Phone
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Total Blackout
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Wi-fi
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E-mail
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TV
3 (Three) in Wigan, England Comments
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.3 (Three) Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:-
itsjustme (@LouiseDarbyshir) reported from Bolton, England
Think twice before using @ThreeUK they are robbing bastards! The staff are incompetent @ThreeUKSupport are no good.. wrong device sent.. we return device on 10/12/20 they receive it back 12/12/20 still charge customer for device robbing bastards they are!!
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Michelle 💙 (@JurgensTeeth) reported from Walkden, England
@johnthecyclist @thedavidpage @ThreeUK Has this been sorted for you? I've had the exact same issue since 1st January, despite being promised 9 days ago that it would be resolved within 7 at the latest. Infuriating.
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Brilliant Tours (@brilliant_tours) reported from Liverpool, England
@santanderukhelp I’ve already tried that it’s been happening since august - it actually seems stable on BT Wi-fi - it’s crashing every time you click transfer etc on the @ThreeUKSupport network
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Maud'Dib (@Maud_Dib_UK) reported from Warrington, England
@ThreeUK Three having a go at Instagram when their own service is a shambles.
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Ben Faulkner (@benzini00) reported from Liverpool, England
@thegord1 @OhMarieTurner @ThreeUKSupport Yes, ours started going slow around the 5th Nov, still the same now, got 50% off our bill as compensation, to be honest I'd rather they just fixed the issue!
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Jayenkai [JNK] (@Jayenkai) reported from Little Lever, England
@ThreeUKSupport You'll never know how grateful I was to have that bit of contact. With Covid lockdown in full force, and no hospital visitors allowed, it was phone or nothing. I'm so glad my phone worked as expected. *distant ascii hugs*
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Sarah Bell (@Belle_Wales) reported from Liverpool, England
@ThreeUKSupport I’ve been locked out of the app for over a week, I’ve tried to reset my password and I keep getting an error message, I’ve tried everything, HELP!
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Sophie Scott (@sophie_lscott) reported from Liverpool, England
This week has put me off ever ordering anything online ever again. Terrible experience with @WHSmith and now @ThreeUK 😡😡 how difficult is it to live up to confirmed delivery dates?!
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Jana Al-sarraf (@deathlessdreamr) reported from Liverpool, England
I’ve been on hold for 35 ******* mins just to cancel my 4 contracts from @ThreeUK they have the worst customer service ever
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Michelle (@JurgensTeeth) reported from Walkden, England
@ThreeUKSupport hi, is there a delay with sending out SIM cards? I got a confirmation email from you last week to say my SIM would be estimated delivery of 03/10/20. I requested my number be changed over tomorrow but it can't as I'm not in possession of the SIM. Can you help,pls?
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Michelle (@JurgensTeeth) reported from Walkden, England
@ThreeUK hi, is there a delay with sending out SIM cards? I got a confirmation email from you last week to say my SIM would be estimated delivery of 03/10/20. I requested my number be changed over tomorrow but it can't as I'm not in possession of the SIM. Can you help, please?
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Neil Powell (@neilpowell1971) reported from Liverpool, England
@ThreeUKSupport hi. Well out of contract with you. Want to cancel data sim please. But can’t log into account. Any ideas?
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Ellie Keegan (@EllieKeegs) reported from Liverpool, England
@ThreeUKSupport hi any problems in L1, Liverpool? I’ve had awful to no phone signal for the past 3-4 days. Currently switches between no service to 1 bar 😭
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theflexivegan (@theflexivegan) reported from Wigan, England
@ThreeUKSupport I can unstand that but I was offered it, they seid there not a option to get phone with out the head phone Even that the second sale had no problem to do a only phone sale x
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Mac Stephenson (@mstephenson199) reported from Partington, England
Contacted @ThreeUKSupport via Live Chat due to appalling service for the past two weeks. Told issue will be fixed on 02/09. Still expecting me to pay for the contract in full for a week's usage then have the nerve to try and connect me to sales for "Great New Deals". Piss take.
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Darren Thomas (@DagsJT) reported from Warrington, England
@ThreeUKSupport That’s what I’m saying, your process is poor and outdated. You have my bank account details from when I was paying you, you could use them. Or you could send a cheque. Why should I have to go out of my way to call you to get my money back? It’s really poor customer service.
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Darren Thomas (@DagsJT) reported from Warrington, England
Curious why @ThreeUK need me to call them to get a refund when other phone companies send you a cheque with the letter saying you’re in credit. Not very good customer service.
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Alison Rayner (@AliJRayner) reported from Bryn, England
@snudge27 @ThreeUKSupport Thanks James but it was a UK customer service rep that gave me wrong info and had me driving to a store that I didn't need to do 😞
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George (@georgewalker18) reported from Bolton, England
@ThreeUKSupport Just filled that in now but keeps saying unknown errors
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Emily Mawdsley (@EmilyJMawdsley) reported from Liverpool, England
@ThreeUKSupport Hi. I called to cancel one of my contracts in March 2020, they told me after 30 days it would be cancelled. I have now had a text message asking for an overdue payment for this number. How do I contact Three and speak to somebody as the live chat is not working
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:-
Lucy Owen (@lucyeowen) reported
@ThreeUK Hello, my partner took out a new contract with Three this morning, but hasn't had a receipt/confirmation email, when is this likely to come through? Customer service gave a number which put him through to Tesco mobile....help please! :)
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GruffDawg (@GruffDawg) reported
@AkamaruKaras @ThreeUK Why I don't get contract phones any more, I just buy them outright. It's just a really **** finance deal.
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Akamaru (@AkamaruKaras) reported
@GruffDawg @ThreeUK All the major networks seem to be pulling this. Its just a bit ****. My sim only contract is pretty cheap but if you got your phone with your contract its a bit steeper
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Dumb Dog Vio (@VioBarks) reported
@AkamaruKaras @ThreeUK Damn, every contract I’ve ever had just said it’d be the bank of England’s inflation rate. 4.5% is steeeep.
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Christian (@FlappyBerk) reported
@ThreeUKSupport Afternoon. Samsung replaced my S20 with a new S21 on warranty after the S20 was beyond economical repair. My bank's phone insurance have requested I get a note from yourselves showing my S21 IMEI on your network as proof of ownership for their policy to be active.
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Emily Donna (@emrichardsonn) reported
2 hours on the phone with @ThreeUK to be transferred between 5 different people, to then be disconnected with no call back and receive a message saying my complaint has been resolved. Absolutely appalling!!!! 😡😡
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Stuart Parr (@wonkotsane) reported
@ThreeUKSupport It's been about 15 minutes now. Getting fixed line broadband installed on Monday because you're not providing the service we're paying for so will be cancelling the contact. You've rolled out 5G down the road but not fixed the 4G already here. Priorities are wrong.
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Kay (@kay_vulpes) reported
@AkamaruKaras @ThreeUK Yeah mine does that too. Just threaten to leave every couple years and the customer retention people will put it back to the original price. I'm with o2
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ShaVerZ™ ツ (@ShaVerZ_) reported
@ThreeUKSupport SIM CARD INFO shows the number as UNKNOWN - I know how a SIM Card works and there seems to be many users with this problem, after ordering a replacement SIM. I use another SIM from another provider and number shows. Typical Three!
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Kate Simons (@kate_hufc) reported
@ThreeUKSupport Not noticed any other connection issues. Mum is a pay as you go Tesco customer who has WiFi on her phone but not data. She’s receiving text messages from other numbers and is able to send text messages fine too.