3 (Three) Outage in Skelmersdale, Lancashire, England

@ThreeUKSupport hi I'm trying to upgrade online but I'm hitting a roadblock. Can i have some help please?

@RoperCarl @ThreeUK It's not limited to Three. EE and 02 are just as bad.

@ThreeUKSupport are there any broadband issues in the CH62 postcode? Because my 4G hub has lost signal (again)? Literally happening every week now.

Having a problem with my phone again @ThreeUKSupport - callers just get “call failed” thanks

@ThreeUK Plastic network for the plastic fans.

@ThreeUK Would do if your network wasn’t so bad.

@ThreeUK hello! People are not able to contact me, saying my number is incorrect! Can you help?

Son very unhappy as @ThreeUK saying he has to wait 30 days to transfer his number from one @ThreeUK account to another. Makes no sense, would have been better off changing to a diff network.

@ThreeUK Hi 3. Been a loyal customer for 7 years now. However, the 4g signal in Liverpool around the Albert Docks area flats is absolutely shocking. One of the roaming dragon seagulls could transmit more data. Could you attach antennas to them so we can get data coverage

@ThreeUKSupport hey 3, both me and my husband have 3G or below 90% of the day at the moment (5-6weeks now) and with @virginmedia also being down we can’t do anything, yet the network coverage says it’s fine… are there any issues in the L9 area for 4G?

@ThreeUKSupport Dear Finn, I've already had customer service on the phone and they couldn't help. Apparently if the store has a no return policy nothing can be done. I will join your chat as soon as you can reply that you have the authority to force them to refund me.

Please RT far & wide. I was recently sold a new upgrade to my phone by @ThreeUK I changed my mind and decided I wanted to buy the phone outright. The phone has not been taken out of the box. I made the upgrade on Saturday and @ThreeUK have refused to cancel the upgrade. Avoid 3.

@ThreeUKSupport Yes they’ve opened my complaint and sent me a pac code. I told them I can’t pay it right now and will they bill me and then I’ll add it to my complaint , they said If unpaid it goes on my credit file. First person said signal excellent, last person said it’s terrible!

@ThreeUKSupport No it’s going to the ombudsman - they didn’t bother to try and expected me to pay £222 to terminate a contract which they broke by not providing a service.

@ThreeUKSupport Yes, they discounted it by 60% but when I pay over £80 p/m for a phone that’s has barely any signal for the best part of a year I thought the least they could do would be squash it- considering the admittance of NO SIgnal therefore no service provided which I have been paying for

When @ThreeUK admit there’s no coverage in your area you’ve not been able to use your phone properly in months, forced to cancel your contract after a decade with the company & they STILL bill you £222 but it’s ok cos it’s 60% off. Ridiculous

@ThreeUKSupport I contacted you last month to cancel a contract-I was advised, to avoid paying a cancellation fee,I needed a pac code to give to new provider(even tho im not taking the number)another monthly payment has now been taken and still no code received. How do I cancel?

@ThreeUKSupport I have 5G home broadband. We get amazing 650mbps download but 10mbps upload, is there anything support can do to our account to increase upload even if it reduces the download speed?

@ThreeUK I have 5G home broadband. We get amazing 650mbps download but 10mbps upload, is there anything support can do to our account to increase upload even if it reduces the download speed?

@JurgensTeeth @thedavidpage @ThreeUK I've been told via a chat on the app, for my area seven days to be completed, I won't hold my breath! That information wasn't to forthcoming, they seem to be trying to blame your phone or apps rather than the problem being theirs.

Really disappointed with @O2 service, I am having issues joining them after 13 years with @ThreeUK

@ThreeUK I'm not happy with the connection service around Northumberland area, my 4G won't seem to work! U better start getting your sh!t together otherwise I'm cancelling my bills with you.. this is your FINAL Warning

@ThreeUKSupport Italy. Yes my phone was connected to a network but I wasn’t using it for anything apart from taking pics, recieving texts, and using my mum’s phone’s hotspot. I had mobile data and roaming turned off in my settings. I used Go Roam 3x during my hols but not 5x as my texts show

Absolutely disgusted with @ThreeUK customer service 🤬😡 5 accounts with these and hitting my head against a brick wall due to an error on their side!!!!

@ThreeUK why is the voicemail facility not working, both 123 and the alternative number given in texts???

@ThreeUKSupport hello I’ve been waiting for an email for over 2 weeks can you please help. I’m abroad and cannot call in. The uk chat isn’t working

@ThreeUKSupport 4g and the service is rubbish generally. I can't work from home and have my kids watching streaming services at the same time. I'm really unhappy with the service in general as I don't feel that I'm getting the service I signed up for

@ThreeUKSupport The problem is we don't have time and were told I could come in to the store for the exchange. Despite this no allowances or solutions were made available and we were told it was a misunderstanding which it clearly was not. Store made a mistake and should have resolved

@ThreeUKSupport Glasgow silverburn. Currently in queue to buy same phone in sainsburys so we have one in case of emergency. Unfortunately my wife will need to visit shop again tomorrow to cancel and buy our her contract

@ThreeUK store manager told me nothing could be done. Apparently nobody else other than the area manager can help despite being told to come in to store. No back up phones in store to help, no offer of replacement and we are accused of misunderstanding