3 (Three) Outage in Newton-le-Willows, St. Helens, England

@ThreeUKSupport No I’m with @virginmedia but they can’t help. And pay as you go isn’t going to work I’m afraid, we want a monthly payment.

@ThreeUK I've recieved my EOC letter and want to swap to PAYG but your website live chat advises to ring Glasgow, which according to the voice message is closed, please help!!

@ThreeUK I need help with my minutes and can’t access the app or your page on line

@ThreeUK your 4g signal between Huyton L36 and Broadgreen L14 is shocking. Fix that before you try and sell everyone 5g

After being with @O2 for 20 years I left because the coverage was terrible moved to @ThreeUK stupidly signed a 2 year deal and the coverage is absolutely shocking vem worse than O2 I think you should sort your network out before trying 5g #notgettingwhatipayfor

Imagine @ThreeUK had to reimburse you for the amount of time they lose signal.

@ThreeUK is there an issue with logging in on the app it won’t accept a new password created and I therefore cannot access the app

@ThreeUKSupport My sons phone got hacked and his contract was cancelled, rang for help, told 48 hours to sort with fraud squad, over a week later still not sorted,

@SimonDunmore @ThreeUK Been slow for a while, just switch airplane mode on and off if you're on your phone. Should reset the connection (although you shouldn't have to be doing this, it's not what we pay for)

@sydkerrigan2018 @Three_Is_Broken @ThreeUK Very! I ha e jest been released from a 24 month contract only 3 months in at zero charge and they were only too keen to prevent me going to the ombudsman service! £1374 cancelled and £100 compensation

@crybabyrainface @ThreeUKSupport Big mistake switching Three have the worst network in the U.K. ! Their own staff now admit it! All they want is to concentrate on 5G at the expense of the current network

@ThreeUK @ThreeUKSupport even after your advisor assured me my address had been removed from one of your customer’s accounts im STILL receiving BILLS 🤬

@ThreeUK 5G isn’t consumer ready yet. It’s a ploy to get people on board. I’m sure all of your customers will enjoy their gigabit download speeds by a pole on the street until a gust of wind blows an empty packet of Quavers in front of the signal. 🍃

@ThreeUKSupport Yes, many times! Even have booster now . It's boosting the 3G, not the 4G I want. How a billion £ company like you can't fix their network is beyond me

Think it’s time to go to @ThreeUK well over a decade with @O2 / @o2businessuk and they not really fussed about loyalty, customer service. The line used ‘it is what it is’ when I spoke to them about my contract options. 😂😂

@ThreeUKSupport Me either, considering 3 is major phone company yet can't put me through to the correct department or answer a phone successfully...I don't want to explain this long winded issue over chat...I want a phonecall to speak to someone who can sort this out.

@ThreeUKSupport your customer care is appaling!!!

@CraigRyan1986 @Three_Is_Broken @Apple @ThreeUK I’ve got the same issue, signal and service is atrocious

@ThreeUKSupport can someone get back to me regards to complaint 28178216

Never know an online customer service more idiotic than @ThreeUK

@ThreeUK why is the signal so piss poor

@ThreeUK i keep getting someone else’s bill delivered to my address I’m not your customer and I’m certainly not Mr C Holt!! 🤬😡 #GDPR

On hold to @ThreeUK for 36 minutes for them to hang up on me 🤨 boss way to get me to upgrade!

So angry with @ThreeUK right now!! Signal/data issues at Home AND work for the last 3 weeks and still no fix in sight. You can’t even handle complaints properly either. Utterly useless! Terrible customer service!!!!!!!!

@ThreeUK Your live chat via the app is worse than useless. Fill out the initial screen and then just says nobody available for live chat. After service issues on Thursday, phone lines are massively busy too. Not the service I expect.

@ThreeUK seems to be back down again this morning......no data yesterday morning for 3-4hrs and now the same again this morning!!! Grrrrr, come on sort this out! 1st world problems, but the 1st world functions on data and mobile internet!!!

@ThreeUKSupport Still intermittent here in Manchester for data - sometimes none at all, and full signal / 4G showing...

The worst @ThreeUK !👎🏻

@ThreeUKSupport yo my phone has been on no service all day, do something about it

Seems as though @ThreeUK and @ThreeUKSupport are staying pretty quiet about the huge outage today …

@BBCBenThompson @ThreeUK @BBCBreakfast Yup been down since last night, I need my mobile network as its critical for work , no updates at all from three themselves it's beyond a joke now

Imagine @threeuk network cuts off mid argument , now I’m raging 😜

@KuboBgcfan @ThreeUK Same, I’ve had signal problems the last month so thought it was just another problem for me!

@threeuk @ThreeUKSupport is a bag of shit, I’m actually sick of failed calls and having 0 bars . Don’t ever consider joining them absolute waste of money

@ThreeUK since getting our phones on Friday they al have virtually no network service and no text services despite a full reset twice by the tech team , a visit for 3 hours to a three store and a visit to the Apple store and yet the phones still don’t have service

@ThreeUK @ThreeUKSupport have been to the Crewe store today and found the store manager a total waste of time disinterested in what I was asking and wouldn’t attempt to help. So I drove to Warrington store and they were most helpful. Rachel at Warrington was great.

Nobody told me that being with @ThreeUK would mean sacrificing the possibility of having signal. Ever. Anywhere

@CPWTweets @ThreeUK I never suggested otherwise but I’d be checking why Three are telling all your customers that you are ripping people off and not to get a contract through yourselves.

@ThreeUKSupport No she didn’t sacked it after 35 mins. Long story short her ex boyfriend has got the phone and changed password so she can’t cancel. She’s been paying for it so she wants to stop

@ThreeUK you guys need to sort out your customer care. Shocking my daughter has been hanging on for half and hour and still no response #poor

@ThreeUK .... terrible customer service , 3 online chats dropped this morning every time they promise to transfer to customer relations & more than 30 mins waiting on phone ..... have spent a full morning trying to sort issue ...awful ... no customer relations 👎🏻👎🏻👎🏻👎🏻

@mossychop @ThreeUKSupport I have just left them and moved to @VodafoneUK 3 are the worst network in the uk.

@ThreeUKSupport You need to own this and be truthful with your customers. I’m paying for a service I’m not receiving and im well within my rights to cancel. But I’m giving you the benefit of the doubt to try and explain please.

@ThreeUK @SamsungUK @SuperSaf @GadgetsBoy Yep and here it is. I’m sick of crap service from Three UK so I’ve left.

@EE @ThreeUK Advised of this on the phone earlier. I’m being told different information, or not being told it at all. For a company the size of @EE I’d expect basic customer service. Hugely disappointing.

@EE @ThreeUK I received my EE last Thursday, I completed the PAC form to bring my number to EE around 17:25, it was with you before the 17:30 cut off. I called you on Friday, said I wanted to leave due to poor coverage and you said PAC wouldn’t be processed until today for some reason.

@ThreeUKSupport whenever somebody tries calling me it says that I am “on another line” when I am not , pls help me resolve this

@ThreeUK I have two long term contracts. Tried three times to open a third one, different staff, different questions still no third contract. So poor

@DjStylusUk @ThreeUK Them voda a EE shit 😂

Thanks for the crap internet @threeuk

@ThreeUK’s mobile broadband is pathetic. It is so intermittent and slow that I can’t even complete a broadband speed test without an error message. Not what we were sold. AVOID

@ThreeUKSupport I am an 4G customer how comes I can't use the three app update the app we can enter out 4G mobile number and password manually rather that asking to on our data which we can't as we are using WiFi

@ThreeUK hola - my contract finishes on the 18/04/20 but was wanting to extend. Can’t find anything on the website so help please lol

Anyone on @ThreeUK home broadband having problems. I know single is not going to be good at the moment but really can't be as shit as it is tonight.

@andymallins @ApplWatcher @ThreeUK @EE @O2 I moved from @ThreeUK to @EE for the exact same reason. And agree 3 customer service was atrocious.

@PurpleTurtle459 @Ofcom @ThreeUK I'm taking this issue to the Ombudsman. Asked for a deadlock letter after complaining... they are stealing from us! Stealing our right to a decent useable service.

@WadeFamoc @Ofcom @ThreeUK I found they started in January. Once a week, the internet was too slow to do anything. It's been getting more frequent over the months until as you say, covid has caused speeds no more than 2mbps. We should be within our rights to withhold payment until such issues are fixed.

@PurpleTurtle459 @Ofcom @ThreeUK They are limiting the unlimited... for me it's been like that for years but got worse last August. Since the virus, @threeuk are now just letting their throttling go hardcore on us, while making insane profits... if that's some form of price gouging... charging for no service!

@ThreeUKSupport Both not working

@ThreeUKSupport Thank you, Jordanna, but I don't need a PAC or STAC. I just want to cancel my contract. Is there a way to email my notice as I would like to avoid leaving home just to print out the letter and to post it. #stayhome #threeuk #contractcancellation