3 (Three) Outage in St Helens, St. Helens, England

@ThreeUKSupport I have gone over this issue God knows how many times. Got told I can't be put threw to the complaints department by two men BUT the third guy put me threw but still not progress

@ThreeUKSupport I am currently sitting here with one bar of signal and my partner is in work with no signal...........

@ThreeUKSupport So now after running God knows how many checks our signal issues are still the same. Called honnor and they are willing to take the phones foe checks BUT that leaves myself and partner with no phone to use, which then will cost us more money to buy a temp phone

@ThreeUKSupport NEW SIM, 4 PHONE CALLS AND WEB CHAT AND MYSLEF AND PARTNER STILL CAN'T GET FULL SIGNAL.... PAYING £30 A MONTH 😠😠😠😠

@ImogenWeekender @ThreeUK @ThreeUKSupport I always used to have problems with bills with them, massive over charges wrong direct debit dates, bills were always messed up! Took my custom elsewhere as they didn’t do anything about it despite numerous calls to them x

@ThreeUKSupport I would rather somone call me, the Web chat cuts out just to signal issues

@ThreeUKSupport Honour 8x.... I belive this phone just has poor signal capability

@ThreeUKSupport Had the same plan etc in old phones and did not have this issue as bad, we are fed up

@ThreeUKSupport You have tryed I just wanna swpa my phone this signal problems did not happen on old phone

@ThreeUK If you have signal 😕

@ThreeUKSupport No, I’ve only been told repeatedly via Twitter that I can’t receive support. But if customer services can help, please link me; thanks in advance.

@ThreeUKSupport Thats not good enough! You have the technology to support it in your system/software in Sweden but wont implement it here in UK!

@aburrows @ThreeUK A new SIM will obviously not fix your signal issues though :) Mines also crap indoors, but that's what WiFi is for.

I swear @ThreeUKSupport have the worst customer service department. Over 30 hours since I spoke to someone about my lack of internet, and 5 advisers later I’ve been told it will be activated within the next hour. I was told that 5 hours ago too. #fuming

@ThreeUKSupport There's so many people with the same complaint that I really don't think it's something as simple as uninstall/reinstall

@ThreeUKSupport I appreciate you messaging but that’s no help whatsoever unfortunately. Three in touch uses Wi-Fi networks which I don’t have when I’m outside walking in town. Super-Voice talks about how you’re fixing blackspots indoors which is not convinced about as I can’t even get a 1/2

@ThreeUKSupport your service is shocking, all I want is a PAK code so I can leave your network but instead I get hung up on after being on hold for over half an hour

@ThreeUKSupport hi the Wuntu app hasn’t worked for days for me, it sends notifications but every time I try to open it I just get the black spinning circles! Tried to reinstall, same issue.

@ThreeUK Must have zero, and we really mean absolutely no, customer service skills to apply.

One of the reasons I was with @ThreeUK for years and will go back in heartbeat if they are the only carrier to offer this. Only reason I left was poor reception in my local area.

Tried to move over to @ThreeUK after being with @O2 for seventeen years and the customer service has been so utterly dreadful I'm reconsidering (despite them being cheaper). Anyone know if they're worth persisting with? Is it this bad all the time or have I been unlucky?

@ThreeUK been on the phone to your complaints department for 91min with staff in India who told me they were unable to find a record of my account and refused to help further. 13min on the phone with staff from Scotland... problem sorted! #fuming #fridaynightwasted

@ThreeUK why won’t my mobile data work today? You having problems in Liverpool?

@ThreeUKSupport hi. Trying to top up my daughters pay as you go phone but the website keeps kicking us out. I assume the problem is your end?

@ThreeUKSupport Hi, I signed up for an additional sim on the 12GB data package which showed as £13 with the customer discount. I’ve just had a welcome letter and it shows the standard £15 rather than £13. Can you advise why my discount isn’t being applied?

@ThreeUK Walked out without getting anything sorted. Got told it’d be “another 5-10mins” on top of the 15 I already waited. All I wanted was an additional sim which would’ve taken less than 10 mins to sort out anyway. That was a very poor customer experience.

@ThreeUKSupport Your customer support over the telephone is crap! I couldn’t understand the woman because of the background noise and she would not listen to what I had to say. Such a shame as your service coverage is spot on.

@ThreeUK my daughter is in America and has been charged £50, she hasn’t used her phone. Aren’t you supposed to send a warning text about roaming charges before you charge?? This is really bad service.

@ThreeUKSupport Is there a service disruption for calls in Liverpool city centre. ?

@ThreeUKSupport just been reading threw your tweets and it seems 3 mobile is having some signal problems everywhere!! Still no signal and U will know what the problems are and I don’t want to webchat!! 😡😡😡

I don’t have 4G/3G in London and I blamed it on congestion but it seems I don’t have it anywhere else @ThreeUK. Looking forward to the end of my contract in July to find a decent network!

@ThreeUKSupport @ThreeUKSupport I haven’t every time I type a password and press confirm reset I get generic mythree exception message. Not only added to that and the above but you have 30 min lockouts and so every time this happens I need to wait another 30 mins. Terrible for users.

So quick recap I’ve had a previous contract with @ThreeUK and decided to upgrade with them towards the end of September. Before I upgraded quick background story I moved houses and my service has been shit called them about it, apparently ‘it’s being fixed’.

You know that feeling when you want to just browse the internet, receive phone calls and texts but @ThreeUK NO SERVICE ASS has other plans. Welcome to my thread.

@ThreeUKSupport Yes it was accidentally left on for like only 20 minutes. I will be leaving based on your roaming charges and the fact that you won’t cancel this charge off my bill given that it was accidental and the charge is unproportionate to my usage at the time.

@ThreeUKSupport Yes but never of this amount. I know there are EU regulations to stop you guys from overcharging us. But outside of the EU, your charges are excessive and I will changing networks once my contract ends for sure and will be telling everyone else about this

@dad_anxious @O2 @snaildude @snaildude go with @ThreeUK, better service all round. Thats where im going when my renewals pop up. Been with @o2 7 years and the service has utterly dropped. Unless youre an influencer, then theyll send you one of their @o2 #bagsofcrap

@ThreeUKSupport I did even though I don't believe the problem is with my device, since yesterday I've got the very same issue and also a friend is experiencing the same here. It got better only in the evening. That's been terrible lately

@ThreeUK signal in #Blackpool is shocking!!!!!!!