3 (Three) Outage Report in St Helens, St. Helens, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (51%)
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Phone (20%)
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Total Blackout (19%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near St Helens, St. Helens, England
The most recent 3 (Three) outage reports came from the following cities: Liverpool, Wigan, Leigh and Southport.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| Wigan |
Phone | |
| Liverpool |
Internet | |
| Wigan |
Phone | |
| Liverpool |
Internet | |
| Leigh |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Neil Powell
(@neilpowell1971) reported
from
Liverpool, England
@ThreeUKSupport hi. Well out of contract with you. Want to cancel data sim please. But can’t log into account. Any ideas?
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Michelle Heymans
(@MichelleHeymans) reported
from
Widnes, England
@ThreeUKSupport I am not techie at best of times, dont know my way around Twitter, tweets or DMs. I know I sent something a few days ago but dont know how or where to find it to see if you have responded yet as I've lost the plot with your live chat or call centre. Help somehow..
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K e r r i
(@KerryM811) reported
from
Horwich, England
@ThreeUKSupport I contacted you last month to cancel a contract-I was advised, to avoid paying a cancellation fee,I needed a pac code to give to new provider(even tho im not taking the number)another monthly payment has now been taken and still no code received. How do I cancel?
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John Hemmings
(@johnthecyclist) reported
from
Birkenhead, England
@JurgensTeeth @thedavidpage @ThreeUK I've been told via a chat on the app, for my area seven days to be completed, I won't hold my breath! That information wasn't to forthcoming, they seem to be trying to blame your phone or apps rather than the problem being theirs.
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Ellie Keegan
(@EllieKeegs) reported
from
Liverpool, England
@ThreeUKSupport hi any problems in L1, Liverpool? I’ve had awful to no phone signal for the past 3-4 days. Currently switches between no service to 1 bar 😭
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Chris Danks
(@christesla) reported
from
Birkenhead, England
@ThreeUKSupport I have 5G home broadband. We get amazing 650mbps download but 10mbps upload, is there anything support can do to our account to increase upload even if it reduces the download speed?
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Sarah Bell
(@Belle_Wales) reported
from
Liverpool, England
@ThreeUKSupport I’ve been locked out of the app for over a week, I’ve tried to reset my password and I keep getting an error message, I’ve tried everything, HELP!
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Sophie Scott
(@sophie_lscott) reported
from
Liverpool, England
This week has put me off ever ordering anything online ever again. Terrible experience with @WHSmith and now @ThreeUK 😡😡 how difficult is it to live up to confirmed delivery dates?!
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Michelle Heymans
(@MichelleHeymans) reported
from
Widnes, England
@ThreeUK is it really too much to expect to be able to make and receive phone calls or use my data when in a town centre. Bad enough I now struggle at home after several trouble free years with you. Online chat's a joke and call centre a farce. Only struggled since contract renew
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@ThreeUKSupport That’s what I’m saying, your process is poor and outdated. You have my bank account details from when I was paying you, you could use them. Or you could send a cheque. Why should I have to go out of my way to call you to get my money back? It’s really poor customer service.
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Big Dezza T
(@OneGrumpyMF) reported
from
Birkenhead, England
4 days now no 4G signal due to maintenance in my area starting to get right on my nerves now @ThreeUK
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Jana Al-sarraf
(@deathlessdreamr) reported
from
Liverpool, England
I’ve been on hold for 35 ******* mins just to cancel my 4 contracts from @ThreeUK they have the worst customer service ever
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Ben Faulkner
(@benzini00) reported
from
Liverpool, England
@thegord1 @OhMarieTurner @ThreeUKSupport Yes, ours started going slow around the 5th Nov, still the same now, got 50% off our bill as compensation, to be honest I'd rather they just fixed the issue!
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Brilliant Tours
(@brilliant_tours) reported
from
Liverpool, England
@santanderukhelp I’ve already tried that it’s been happening since august - it actually seems stable on BT Wi-fi - it’s crashing every time you click transfer etc on the @ThreeUKSupport network
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theflexivegan
(@theflexivegan) reported
from
Wigan, England
@ThreeUKSupport I can unstand that but I was offered it, they seid there not a option to get phone with out the head phone Even that the second sale had no problem to do a only phone sale x
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Chris Danks
(@christesla) reported
from
Birkenhead, England
@ThreeUK I have 5G home broadband. We get amazing 650mbps download but 10mbps upload, is there anything support can do to our account to increase upload even if it reduces the download speed?
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Curious why @ThreeUK need me to call them to get a refund when other phone companies send you a cheque with the letter saying you’re in credit. Not very good customer service.
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Louise Williams
(@Sefton3Peaks) reported
from
Seaforth, England
@ThreeUK Please can someone provide help to my parents. Three of your colleagues so far have not! Spent over 2 hours now trying to resolve their issue! Really poor! 😡
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Laura Hitchen
(@LauraHitchen) reported
from
St Helens, England
When @ThreeUK admit there’s no coverage in your area you’ve not been able to use your phone properly in months, forced to cancel your contract after a decade with the company & they STILL bill you £222 but it’s ok cos it’s 60% off. Ridiculous
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Maud'Dib
(@Maud_Dib_UK) reported
from
Warrington, England
@ThreeUK Three having a go at Instagram when their own service is a shambles.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Nikos 🇨🇾🇬🇷🇬🇧
(@RefugeeNik) reported
@ThreeUKSupport Not much, it is pennies, but obviously it is a constant slow drain. And yes phones do communicate with the masts even with data turned off.
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Johnny Thunders
(@poppycocteau) reported
@ThreeUKSupport No idea what a supercharged plan is - I choose whatever data plan I want per month & have done 4 years.This is via 444 - top up with unregistered card. It's a system issue not a 'plan' issue I believe. The addition of talking to the sales team option is new & breaks topping up.
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🇪🇺 Chaz6 🇪🇺
(@chaz_6) reported
@ThreeUKSupport No, and I have now contacted your support 3 times now. I am considering terminating my contract as I have not been getting the service I am paying for.
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Josh
(@Mrjlc93) reported
@ThreeUKSupport I've done this so many times and every time there's an excuse of work going on. But every night I'm having to put my phone into airplane mode to rest the signal and even then it doesn't work all the time.
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Josh
(@Mrjlc93) reported
I have no idea why I continue to pay @ThreeUK my money when the service they provide is abysmal
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David Crowe
(@cleardrop) reported
@ThreeUKSupport Signal disappeared some time this morning, but seemed to be deteriorating for last couple of days. Sim is in a TP-Link router, signal strength reported as 0%.
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Neil Murray
(@Aberdeenlooon) reported
Over the last 5 days I have had an absolute nightmare with @ThreeUK and as a result advise no one to have a mobile contract with them. After so many years with so many contracts for my daughters, their service has been awful. So many lies and broken promises. Have cancelled 😡
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Ian B
(@Dalejake) reported
@ThreeUKSupport I do have account with you , have for a very long time ,It came about because I was asking about esim support which one again there seems to be conflicting info on that matter as well .
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debbiedraws
(@debbiedraws1) reported
@ThreeUKSupport my network/internet on my phone has completely dropped out plz assist
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TJ
(@holt0121) reported
@ThreeUKSupport I would have cancelled it. Regardless I’ve not paid a penny for it since then until now and I’ve apparently “missed” a payment. The woman on the phone had no clue what I was talking about and didn’t seem to grasp my issue.