3 (Three) Outage Report in St Helens, St. Helens, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 30: Problems at 3 (Three)
3 (Three) is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Phone (52%)
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Internet (32%)
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Total Blackout (9%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near St Helens, St. Helens, England
The most recent 3 (Three) outage reports came from the following cities: Liverpool, Skelmersdale, Southport, Runcorn, Wigan, Newton-le-Willows, Warrington, Ellesmere Port, Birkenhead, St Helens and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Eastham |
Phone | |
| Liverpool |
Wi-fi | |
| Skelmersdale |
Internet | |
| Liverpool |
Phone | |
| Southport |
Phone | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Matthew Traynor
(@MatthewTraynor) reported
from
Liverpool, England
@ThreeUKSupport Hi Joe, yes they both bring up the same account info, I'm just unable to view any bills, change details etc on the login with my new email
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Matthew Traynor
(@MatthewTraynor) reported
from
Liverpool, England
Hi @ThreeUKSupport I've recently changed my email address, I've tried changing it through the app and online, but I get a message saying to contact customer services (pt. 1 of 2) ...
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Alison Rayner
(@AliJRayner) reported
from
Bryn, England
@ThreeUK need some help on an online upgrade you say you don't have evidence of
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Harriet Warnock She/Her
(@HarrietWarnock) reported
from
Liverpool, England
If I have to spend 1 more second dealing with @ThreeUKSupport chatbot about yet another unwanted extra charge on my bill I’m going to throw my phone off a bridge. Does anyone know about a phone provider with decent customer service?
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Matthew Traynor
(@MatthewTraynor) reported
from
Liverpool, England
Hi @ThreeUKSupport I've recently purchased a SIM Only deal. However I seem to have two Direct Debits set up on my bank account. I don't want to be paying twice for my contact, but I don't want to cancel the wrong Direct Debit either.
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Gordon Turner
(@gordonturner71) reported
from
St Helens, England
@ThreeUKSupport Finally got onto the site with the code after your crap site crashed and bloody guess what??? Yes your right all presale tickets are gone for all locations with @ThreeUK @ThreeUKSupport so now I have to wait till Saturday and hopefully be one of the lucky ones. Useless
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LeythDave
(@leythdave) reported
from
Tyldesley, England
@ThreeUKSupport Purchased the Google Pixel 7, and want to redeem my free pixel buds, however I can't find my order/receipt number on any of my emails. Can you help please?
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🐝 Amezz 🐝
(@Amezzeray) reported
from
Westhoughton, England
@ThreeUKSupport hi I'm trying to upgrade online but I'm hitting a roadblock. Can i have some help please?
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
@RoperCarl @ThreeUK It's not limited to Three. EE and 02 are just as bad.
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Charlotte
(@charl_middo) reported
from
Birkenhead, England
@ThreeUKSupport are there any broadband issues in the CH62 postcode? Because my 4G hub has lost signal (again)? Literally happening every week now.
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Lorna Young
(@drlornayoung) reported
from
Liverpool, England
Having a problem with my phone again @ThreeUKSupport - callers just get “call failed” thanks
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Alridge Prior
(@redams66) reported
from
Seaforth, England
@ThreeUK Plastic network for the plastic fans.
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Emma
(@dizzytix) reported
from
Warrington, England
@ThreeUK Would do if your network wasn’t so bad.
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Lorna Young
(@drlornayoung) reported
from
Liverpool, England
@ThreeUK hello! People are not able to contact me, saying my number is incorrect! Can you help?
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Al-Scousio del Chiellini* 🟨🟥 🇮🇹
(@LifeTraveller77) reported
from
Liverpool, England
@ThreeUK Hi 3. Been a loyal customer for 7 years now. However, the 4g signal in Liverpool around the Albert Docks area flats is absolutely shocking. One of the roaming dragon seagulls could transmit more data. Could you attach antennas to them so we can get data coverage
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Charlotte
(@charl_middo) reported
from
Liverpool, England
@ThreeUKSupport hey 3, both me and my husband have 3G or below 90% of the day at the moment (5-6weeks now) and with @virginmedia also being down we can’t do anything, yet the network coverage says it’s fine… are there any issues in the L9 area for 4G?
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Christopher Williams
(@chrisdavidwill1) reported
from
Birkenhead, England
Please RT far & wide. I was recently sold a new upgrade to my phone by @ThreeUK I changed my mind and decided I wanted to buy the phone outright. The phone has not been taken out of the box. I made the upgrade on Saturday and @ThreeUK have refused to cancel the upgrade. Avoid 3.
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Laura Hitchen
(@LauraHitchen) reported
from
St Helens, England
@ThreeUKSupport Yes they’ve opened my complaint and sent me a pac code. I told them I can’t pay it right now and will they bill me and then I’ll add it to my complaint , they said If unpaid it goes on my credit file. First person said signal excellent, last person said it’s terrible!
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Laura Hitchen
(@LauraHitchen) reported
from
St Helens, England
@ThreeUKSupport No it’s going to the ombudsman - they didn’t bother to try and expected me to pay £222 to terminate a contract which they broke by not providing a service.
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Laura Hitchen
(@LauraHitchen) reported
from
St Helens, England
@ThreeUKSupport Yes, they discounted it by 60% but when I pay over £80 p/m for a phone that’s has barely any signal for the best part of a year I thought the least they could do would be squash it- considering the admittance of NO SIgnal therefore no service provided which I have been paying for
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Johnny Mac @ the joy of travelling by rail
(@JohnMac19059272) reported
@ThreeUKSupport I never gave them the chance. I just wanted to make you aware of the number.
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ELLIS CASHMORE
(@elliscashmore) reported
@iD_Mobile_UK (via @currys) offers unbeatable value. If price is your priority, it's hard to fault—plans are cheap, data generous & coverage (via @ThreeUK) is decent. But the moment you need help—whether billing, roaming, or general support—the system breaks down. There's none
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Johnny Mac @ the joy of travelling by rail
(@JohnMac19059272) reported
@ThreeUKSupport tell these rude bs not to call me again. There number was 07376 236724. Im not interested in any offers.
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Ifor Mectin - take Vitamins D, K & zinc
(@nearsidejohn) reported
@ThreeUKSupport Also, no voice service in KT17 & SM4 followed by collapse of all network connection in SM3 earlier. Voice connection now resumed in KT17. 11:43 30th July
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Johnny G
(@Johnny__GTR) reported
Lovely to see that @ThreeUKSupport are true to their word. Promised a fix within 7 days, and that was 8 weeks ago. Just phoned again, and guess what? Another 7 days. Wonderful stuff. Where's the accountability?
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Ifor Mectin - take Vitamins D, K & zinc
(@nearsidejohn) reported
@ThreeUKSupport No voice service in postcode area KT9 10:29 30th July
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Shona Cameron
(@onashi23) reported
@ThreeUKSupport Hi Jade, It seems to be more than one network and receiving calls and texts to my phone. Thanks
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Shona Cameron
(@onashi23) reported
@ThreeUKSupport Are there issues with calls and texts again? I appear to be having issues not receiving calls and texts since yesterday. Thanks
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Skintypoos
(@cwoodhead74) reported
@ThreeUKSupport Sherburn in Elmet, Leeds LS25 6NA the signal has been down for two days. What’s going on?
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Skintypoos
(@cwoodhead74) reported
@ThreeUK Sherburn in Elmet, Leeds LS25 6NA signal is completely down for the last two days. What’s going on?