3 (Three) Outage in St Helens, St. Helens, England

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

 Problems detected at 3 (Three)

3 (Three) problems in the last 24 hours in St Helens, England

3 (Three) Outage Chart in St Helens, St. Helens, England

September 19: Problems at 3 (Three)

3 (Three) is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(45.27%)
Phone
(30.80%)
Total Blackout
(11.03%)
Wi-fi
(7.74%)
E-mail
(4.87%)
TV
(.29%)

3 (Three) Outage Map Near St Helens, St. Helens, England

The most recent outage reports and issues originated from Wigan, Liverpool, St Helens, Warrington, Southport, Lymm, Widnes, Ellesmere Port, Birkenhead, Seaforth and Bromborough.

Wigan Total Blackout
Wigan Phone
Liverpool Total Blackout
St Helens Phone
Wigan Phone
Liverpool Internet

3 (Three) in St Helens, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

3 (Three) Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:
  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @ThreeUKSupport I phoned 333. Told your servers were down and to phone back. Best you check everything’s not broken before you ‘suggest’ using a different browser.

  • FabinhoMert Fabinho Mert #GTTO #JC4PM (@FabinhoMert) reported from St Helens, England

    @ThreeUKSupport You need to own this and be truthful with your customers. I’m paying for a service I’m not receiving and im well within my rights to cancel. But I’m giving you the benefit of the doubt to try and explain please.

  • leighwynne33 Leigh Wynne (@leighwynne33) reported from Seaforth, England

    @micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @EE @ThreeUK Advised of this on the phone earlier. I’m being told different information, or not being told it at all. For a company the size of @EE I’d expect basic customer service. Hugely disappointing.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @EE @ThreeUK I received my EE last Thursday, I completed the PAC form to bring my number to EE around 17:25, it was with you before the 17:30 cut off. I called you on Friday, said I wanted to leave due to poor coverage and you said PAC wouldn’t be processed until today for some reason.

  • GarethMBE Gareth Humphreys MBE (@GarethMBE) reported from Wigan, England

    @ThreeUK I have two long term contracts. Tried three times to open a third one, different staff, different questions still no third contract. So poor

  • bernardomed bemed (@bernardomed) reported from Liverpool, England

    Thanks for the crap internet @threeuk

  • Ecarter537 Ethan Carter (@Ecarter537) reported from Liverpool, England

    @ThreeUKSupport Yes but the calls are Failing constantly due to Poor Signal

  • Ecarter537 Ethan Carter (@Ecarter537) reported from Liverpool, England

    @ThreeUKSupport No I’m currently on 2G But often drops down to 1G

  • Ecarter537 Ethan Carter (@Ecarter537) reported from Liverpool, England

    @ThreeUK My Phone is supposed to have 4G but for the past 6 weeks or more it has only had 2G I have checked the coverage checker an it says that work is being done in my local area to fix and that it should be fixed By today’s date 29/06/19 which it isn’t any chance you can help

  • AdamOsborneEFC Adam Osborne (@AdamOsborneEFC) reported from Liverpool, England

    You ***** let me down yesterday @ThreeUK. Trying to bell people and I had no signal. Can't wait for me contract to run out

  • omegga Romina Ollaze. (@omegga) reported from Warrington, England

    @ThreeUKSupport thanks for the heads up - I tried to google 'how to top up three by phone' but again no data to succeed. Better to have this edge case in the radar so the app can give support to us all, just a thought.

  • FabinhoMert Fabinho Mert #JC9 (@FabinhoMert) reported from St Helens, England

    @ThreeUKSupport I need a little help with my bill. Iv recently paid my direct debit which was taken on the wrong date (I changed it a month ago) I now have a bill for the correct date which seems to have a full months charges on again so I’ll have paid 2 months in space of 5 days

  • biggdazza Darren (Greeny)🍒⚪️ (@biggdazza) reported from Wigan, England

    @Bigabs10 @ThreeUK Cheers buddy just want no what's best network now

  • xjackhunterx Jack Hunter (@xjackhunterx) reported from Roby, England

    @ThreeUKSupport I have gone over this issue God knows how many times. Got told I can't be put threw to the complaints department by two men BUT the third guy put me threw but still not progress

  • xjackhunterx Jack Hunter (@xjackhunterx) reported from Roby, England

    @ThreeUKSupport I am currently sitting here with one bar of signal and my partner is in work with no signal...........

  • xjackhunterx Jack Hunter (@xjackhunterx) reported from Roby, England

    @ThreeUKSupport So now after running God knows how many checks our signal issues are still the same. Called honnor and they are willing to take the phones foe checks BUT that leaves myself and partner with no phone to use, which then will cost us more money to buy a temp phone

  • xjackhunterx Jack Hunter (@xjackhunterx) reported from Roby, England

    @ThreeUKSupport NEW SIM, 4 PHONE CALLS AND WEB CHAT AND MYSLEF AND PARTNER STILL CAN'T GET FULL SIGNAL.... PAYING £30 A MONTH 😠😠😠😠

  • RebeccaCahill10 Rebecca Cahill (@RebeccaCahill10) reported from Liverpool, England

    @ImogenWeekender @ThreeUK @ThreeUKSupport I always used to have problems with bills with them, massive over charges wrong direct debit dates, bills were always messed up! Took my custom elsewhere as they didn’t do anything about it despite numerous calls to them x

  • xjackhunterx Jack Hunter (@xjackhunterx) reported from Widnes, England

    @ThreeUKSupport I would rather somone call me, the Web chat cuts out just to signal issues

  • xjackhunterx Jack Hunter (@xjackhunterx) reported from Widnes, England

    @ThreeUKSupport Honour 8x.... I belive this phone just has poor signal capability

  • xjackhunterx Jack Hunter (@xjackhunterx) reported from Widnes, England

    @ThreeUKSupport Had the same plan etc in old phones and did not have this issue as bad, we are fed up

  • xjackhunterx Jack Hunter (@xjackhunterx) reported from Widnes, England

    @ThreeUKSupport You have tryed I just wanna swpa my phone this signal problems did not happen on old phone

  • xjackhunterx Jack Hunter (@xjackhunterx) reported from Roby, England

    @ThreeUK If you have signal 😕

  • coachdancad Dan Cad (@coachdancad) reported from Liverpool, England

    @ThreeUKSupport No, I’ve only been told repeatedly via Twitter that I can’t receive support. But if customer services can help, please link me; thanks in advance.

  • jangeorge_swe Jan George (@jangeorge_swe) reported from Liverpool, England

    @ThreeUKSupport Thats not good enough! You have the technology to support it in your system/software in Sweden but wont implement it here in UK!

  • buddaboy ˗ˏˋ Mike C ˎˊ˗ (@buddaboy) reported from Sandymoor, England

    @aburrows @ThreeUK A new SIM will obviously not fix your signal issues though :) Mines also crap indoors, but that's what WiFi is for.

  • charl_middo CLM (@charl_middo) reported from Liverpool, England

    I swear @ThreeUKSupport have the worst customer service department. Over 30 hours since I spoke to someone about my lack of internet, and 5 advisers later I’ve been told it will be activated within the next hour. I was told that 5 hours ago too. #fuming

  • xLove_Sarahx Sarah 🦄 (@xLove_Sarahx) reported from St Helens, England

    @ThreeUKSupport There's so many people with the same complaint that I really don't think it's something as simple as uninstall/reinstall

  • chrisliston_ Chris Liston (@chrisliston_) reported from Seacombe, England

    @ThreeUKSupport I appreciate you messaging but that’s no help whatsoever unfortunately. Three in touch uses Wi-Fi networks which I don’t have when I’m outside walking in town. Super-Voice talks about how you’re fixing blackspots indoors which is not convinced about as I can’t even get a 1/2

  • crystalharviee Crystal? (@crystalharviee) reported from Southport, England

    @ThreeUKSupport your service is shocking, all I want is a PAK code so I can leave your network but instead I get hung up on after being on hold for over half an hour

  • John_Kelly17 John Kelly (@John_Kelly17) reported from St Helens, England

    @ThreeUKSupport hi the Wuntu app hasn’t worked for days for me, it sends notifications but every time I try to open it I just get the black spinning circles! Tried to reinstall, same issue.

  • Garethrobbo Gareth Robinson (@Garethrobbo) reported from Liverpool, England

    @ThreeUK Must have zero, and we really mean absolutely no, customer service skills to apply.

  • kevinwalshuk Kevin Walsh (@kevinwalshuk) reported from Standish, England

    One of the reasons I was with @ThreeUK for years and will go back in heartbeat if they are the only carrier to offer this. Only reason I left was poor reception in my local area.

  • LauraEnnisK Laura Karban (@LauraEnnisK) reported from Liverpool, England

    Tried to move over to @ThreeUK after being with @O2 for seventeen years and the customer service has been so utterly dreadful I'm reconsidering (despite them being cheaper). Anyone know if they're worth persisting with? Is it this bad all the time or have I been unlucky?

  • mollydavey molly davey (@mollydavey) reported from Liverpool, England

    @ThreeUK been on the phone to your complaints department for 91min with staff in India who told me they were unable to find a record of my account and refused to help further. 13min on the phone with staff from Scotland... problem sorted! #fuming #fridaynightwasted

  • turpinator1986 Amy (@turpinator1986) reported from Woolton, England

    @ThreeUK why won’t my mobile data work today? You having problems in Liverpool?

  • timblazey Tim Blazey (@timblazey) reported from Westhoughton, England

    @ThreeUKSupport hi. Trying to top up my daughters pay as you go phone but the website keeps kicking us out. I assume the problem is your end?

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @ThreeUKSupport Hi, I signed up for an additional sim on the 12GB data package which showed as £13 with the customer discount. I’ve just had a welcome letter and it shows the standard £15 rather than £13. Can you advise why my discount isn’t being applied?

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @ThreeUK Walked out without getting anything sorted. Got told it’d be “another 5-10mins” on top of the 15 I already waited. All I wanted was an additional sim which would’ve taken less than 10 mins to sort out anyway. That was a very poor customer experience.

  • Kyle_Crickmore @Kyle_Crickmore (@Kyle_Crickmore) reported from Liverpool, England

    @ThreeUKSupport Your customer support over the telephone is crap! I couldn’t understand the woman because of the background noise and she would not listen to what I had to say. Such a shame as your service coverage is spot on.

  • peterlbarnes75 Peter Barnes (@peterlbarnes75) reported from Litherland, England

    @ThreeUK my daughter is in America and has been charged £50, she hasn’t used her phone. Aren’t you supposed to send a warning text about roaming charges before you charge?? This is really bad service.

  • SteveJohnsy ?? (@SteveJohnsy) reported from Liverpool, England

    @ThreeUKSupport Is there a service disruption for calls in Liverpool city centre. ?

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:
  • clvn67 Calvin (@clvn67) reported

    @ThreeUKSupport worst customer service ive ever had to deal with

  • hkanji hussein kanji (@hkanji) reported

    @ThreeUKSupport Because your coverage on busy places like Oxford Street and Kings Cross sucks. And I don’t think you care. I’d rather not leave but I walk out of my office and onto Oxford Street and I’m dead in the water.

  • bonyfus Bonyfus Martin (@bonyfus) reported

    @ThreeUKSupport Your support is a piece of shit.

  • NatashaWhiting Natasha Whiting (@NatashaWhiting) reported

    @ThreeUKSupport I need more data but the app and 333 won’t give it to me. Help

  • RReverser Ingvar Stepanyan (@RReverser) reported

    @gabriel_micko @ThreeUK That's not much of an explanation that helps to make a choice :) Lycamobile in UK is just an MVNO using O2 network, so between these two I'd probably choose the latter (not that O2 has the best coverage either).

  • MTFlanders Matt Flanders (@MTFlanders) reported

    @ThreeUKSupport Please provide a timeline for when the issue will be resolved. @Ofcom

  • DarrenBanfi Darren Banfi (@DarrenBanfi) reported

    @ThreeUKSupport Morning Three Support, I'm still waiting for a Proof of Usage for an insurance claim on my mobile but still heard nothing since I put the request in on 12th Sept. I chased Monday who said 24/48 hours still.... and we are now at 7 days later. any help would be good

  • declanjjfarrell Declan Farrell 🌈 (@declanjjfarrell) reported

    @ThreeUK I asked for a replacement sim card last week. I was told it would arrive yesterday. It never arrived. Today I leave on holiday without a useful sim card. Just rubbish!

  • marissap1979 Twinkle Sugar-Socks (@marissap1979) reported

    Fuming @ThreeUK. Been on hold for 27 minutes. Music cuts out and nothing, just silence. Then a woman says no response I’m ending the call. I’m shouting hello. No issues with talking to anyone else. Don’t have time for this shit.

  • HailManDorris Dan Morris (@HailManDorris) reported

    @NoServiceHereUK @ThreeUK No I struggle with Signal in all of London, the network is to crowded.