3 (Three) Outage in Prescot, Knowsley, England

@ThreeUK I need help with my minutes and can’t access the app or your page on line

@ThreeUK your 4g signal between Huyton L36 and Broadgreen L14 is shocking. Fix that before you try and sell everyone 5g

After being with @O2 for 20 years I left because the coverage was terrible moved to @ThreeUK stupidly signed a 2 year deal and the coverage is absolutely shocking vem worse than O2 I think you should sort your network out before trying 5g #notgettingwhatipayfor

Imagine @ThreeUK had to reimburse you for the amount of time they lose signal.

@ThreeUK 12 minutes holding for you to cut me off, thanks. Terrible internet and terrible customer service

@ThreeUK is there an issue with logging in on the app it won’t accept a new password created and I therefore cannot access the app

@ThreeUKSupport My sons phone got hacked and his contract was cancelled, rang for help, told 48 hours to sort with fraud squad, over a week later still not sorted,

9hrs, no response. Not sure what’s happened to your excellent customer service @ThreeUK @ThreeUKSupport, you used to be the best by far, but I’ll be looking elsewhere when our renewals come up. #nothappy

@ThreeUKSupport ok, conundrum. I can’t pay the bill for my iPad online as I don’t have the password. I can’t reset it myself as it comes by text and iPads can’t receive text. You won’t email me it until I pay the bill.. which I’m trying to pay but don’t have a password. Help pls.

@ThreeUK 5G isn’t consumer ready yet. It’s a ploy to get people on board. I’m sure all of your customers will enjoy their gigabit download speeds by a pole on the street until a gust of wind blows an empty packet of Quavers in front of the signal. 🍃

@ThreeUKSupport your customer care is appaling!!!

@ThreeUKSupport can someone get back to me regards to complaint 28178216

@ThreeUKSupport It's coming up saying service not activated on network

Never know an online customer service more idiotic than @ThreeUK

@ThreeUK why is the signal so piss poor

On hold to @ThreeUK for 36 minutes for them to hang up on me 🤨 boss way to get me to upgrade!

After hearing how amazing @EE have been with my Thomas cook colleges I’m thinking of changing from @ThreeUK! Awful! Just lost my job and they say if I don’t pay my £70 bill by the end of the month they will send it to a debt collectors disgusting! Like I chose to loose my job 😡

@ThreeUKSupport Good Morning, I am having problem with my I phone, it keeps dropping out of linked Wi_Fi connections Checked Wi_Fi and is working fine Any advice please Dave

Imagine @threeuk network cuts off mid argument , now I’m raging 😜

@KuboBgcfan @ThreeUK Same, I’ve had signal problems the last month so thought it was just another problem for me!

@threeuk @ThreeUKSupport is a bag of shit, I’m actually sick of failed calls and having 0 bars . Don’t ever consider joining them absolute waste of money

@ThreeUK since getting our phones on Friday they al have virtually no network service and no text services despite a full reset twice by the tech team , a visit for 3 hours to a three store and a visit to the Apple store and yet the phones still don’t have service

@ThreeUK @ThreeUKSupport have been to the Crewe store today and found the store manager a total waste of time disinterested in what I was asking and wouldn’t attempt to help. So I drove to Warrington store and they were most helpful. Rachel at Warrington was great.

@ThreeUKSupport Looks like may be a 4G related issue as data seems more reliable now

@ThreeUKSupport Also have a colleague in the office with the same issue on his phone

@ThreeUKSupport Well it says 4G and two signal bars but it’s very hit and miss with data working

@ThreeUKSupport Hi Laura. Totally appreciate that due to data privacy concerns. I’m not going to call you as I can’t get through. If Three want to speak to me, I suggest your customer service team tries again. Meanwhile my satisfaction and confidence in Three is dropping by the day.

@dugganmartin83 @ThreeUK 🙄 there’s always a minimum 14 days grace period where you can cancel, go elsewhere that’s a joke !

@ThreeUKSupport I phoned 333. Told your servers were down and to phone back. Best you check everything’s not broken before you ‘suggest’ using a different browser.

@ThreeUKSupport You need to own this and be truthful with your customers. I’m paying for a service I’m not receiving and im well within my rights to cancel. But I’m giving you the benefit of the doubt to try and explain please.

@micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal

@EE @ThreeUK Advised of this on the phone earlier. I’m being told different information, or not being told it at all. For a company the size of @EE I’d expect basic customer service. Hugely disappointing.

@EE @ThreeUK I received my EE last Thursday, I completed the PAC form to bring my number to EE around 17:25, it was with you before the 17:30 cut off. I called you on Friday, said I wanted to leave due to poor coverage and you said PAC wouldn’t be processed until today for some reason.

@ThreeUK I have two long term contracts. Tried three times to open a third one, different staff, different questions still no third contract. So poor

Thanks for the crap internet @threeuk

@ThreeUKSupport Yes but the calls are Failing constantly due to Poor Signal

@ThreeUKSupport No I’m currently on 2G But often drops down to 1G

@ThreeUK My Phone is supposed to have 4G but for the past 6 weeks or more it has only had 2G I have checked the coverage checker an it says that work is being done in my local area to fix and that it should be fixed By today’s date 29/06/19 which it isn’t any chance you can help

You ***** let me down yesterday @ThreeUK. Trying to bell people and I had no signal. Can't wait for me contract to run out

@ThreeUKSupport thanks for the heads up - I tried to google 'how to top up three by phone' but again no data to succeed. Better to have this edge case in the radar so the app can give support to us all, just a thought.

@ThreeUKSupport I need a little help with my bill. Iv recently paid my direct debit which was taken on the wrong date (I changed it a month ago) I now have a bill for the correct date which seems to have a full months charges on again so I’ll have paid 2 months in space of 5 days

@Bigabs10 @ThreeUK Cheers buddy just want no what's best network now

@ThreeUKSupport I have gone over this issue God knows how many times. Got told I can't be put threw to the complaints department by two men BUT the third guy put me threw but still not progress

@ThreeUKSupport I am currently sitting here with one bar of signal and my partner is in work with no signal...........

@ThreeUKSupport So now after running God knows how many checks our signal issues are still the same. Called honnor and they are willing to take the phones foe checks BUT that leaves myself and partner with no phone to use, which then will cost us more money to buy a temp phone

@ThreeUKSupport NEW SIM, 4 PHONE CALLS AND WEB CHAT AND MYSLEF AND PARTNER STILL CAN'T GET FULL SIGNAL.... PAYING £30 A MONTH 😠😠😠😠

@ImogenWeekender @ThreeUK @ThreeUKSupport I always used to have problems with bills with them, massive over charges wrong direct debit dates, bills were always messed up! Took my custom elsewhere as they didn’t do anything about it despite numerous calls to them x

@ThreeUKSupport I would rather somone call me, the Web chat cuts out just to signal issues

@ThreeUKSupport Honour 8x.... I belive this phone just has poor signal capability

@ThreeUKSupport Had the same plan etc in old phones and did not have this issue as bad, we are fed up

@Milliewhittamx @ThreeUKSupport Unfortunately, I haven't enable to cancel my contrast either, which is so ridiculous! @ThreeUKSupport @ThreeUK @ThreeIreland

@Milliewhittamx @ThreeUKSupport Unfortunately, I haven't unable to cancel my contrast either, which is so ridiculous! @ThreeUKSupport @ThreeUK @ThreeIreland

@Tha_Phoenix @ThreeUK 😂 maybe it’s time to switch to another provider, but as for slow internet speed, that seems to be universal ah the moment.

@Gerryboy90 @ThreeUK I've had a contract with Three for thirteen years (and unlimited data all that time). I have never had speed over 800kbps. Not once. That is despite Three's claims that they deliver between 20mbps-200mbps (the latter with their new '5G' bullshit). I've actually had it.

@Tha_Phoenix @ThreeUK The service providers are struggling. It’s the same thing here; everyone is complaining.

@ThreeUKSupport Oh HELP! I’ve had to spend so much time on hold on calls in recent days and I somehow appear to have spent £43 on calls outside my allowance. That’s nearly 3 times my monthly plan cost 😭😭

@Tonedog_ @ThreeUK Was with them for ages and the signal was shocking. When you get a good spot it’s really fast but too many spots where it’s rubbish. Moved to Vodafone and signal is much better

@Tonedog_ @ThreeUK Appalling service. Relegated to 3G as the 4G hardly works.

@ThreeUK hi, our friends are on lockdown in Italy, they are complaining of very poor service from you and being charged extortionate amounts for data, they are unable to contact their love ones, access Emails or do any banking, they are feeling desperate, please put this right.

Thanks @ThreeUK @ThreeUKSupport @Three_Is_Broken for the worst service in the UK. You will be pleased to hear I’m leaving you for @VodafoneUK