3 (Three) Outage Report in Ellesmere Port, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, total blackout and phone.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 25: Problems at 3 (Three)
3 (Three) is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (47%)
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Total Blackout (21%)
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Phone (18%)
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Wi-fi (9%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent 3 (Three) outage reports came from the following cities: Liverpool, Queensferry, Widnes, Chester, Prescot, St Helens, Prenton and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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Sarah Bell
(@Belle_Wales) reported
from
Liverpool, England
@ThreeUKSupport I’ve been locked out of the app for over a week, I’ve tried to reset my password and I keep getting an error message, I’ve tried everything, HELP!
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Lorna Young
(@misslornayoung) reported
from
Liverpool, England
@ThreeUKSupport hi three! I need your help with some extra data please! I’ve upgraded my contract but looks like it doesn’t come into effect until next month 😢 Sent a direct message! Thank you!
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Mason
(@MasonSheehan__) reported
from
Runcorn, England
@ThreeUK I had a bill payment outstanding from 29/07/20 and when I paid it on the 30/07/20 it has bounced back and I’m still having the same issue, please can you help me. thanks
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Emily Mawdsley
(@EmilyJMawdsley) reported
from
Liverpool, England
@ThreeUKSupport Hi. I called to cancel one of my contracts in March 2020, they told me after 30 days it would be cancelled. I have now had a text message asking for an overdue payment for this number. How do I contact Three and speak to somebody as the live chat is not working
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Ross is TheGuyWhoSaw
(@theguywhosaw1) reported
from
Tarvin, England
@ThreeUKSupport It's ok. The only way I could get any help was to log an official complaint. Turns out there WAS a transmitter fault, despite the website saying it was fine.
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Michelle Heymans
(@MichelleHeymans) reported
from
Widnes, England
@ThreeUKSupport I am not techie at best of times, dont know my way around Twitter, tweets or DMs. I know I sent something a few days ago but dont know how or where to find it to see if you have responded yet as I've lost the plot with your live chat or call centre. Help somehow..
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Sophie Scott
(@sophie_lscott) reported
from
Liverpool, England
This week has put me off ever ordering anything online ever again. Terrible experience with @WHSmith and now @ThreeUK 😡😡 how difficult is it to live up to confirmed delivery dates?!
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Ben Faulkner
(@benzini00) reported
from
Liverpool, England
@thegord1 @OhMarieTurner @ThreeUKSupport Yes, ours started going slow around the 5th Nov, still the same now, got 50% off our bill as compensation, to be honest I'd rather they just fixed the issue!
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Jana Al-sarraf
(@deathlessdreamr) reported
from
Liverpool, England
I’ve been on hold for 35 ******* mins just to cancel my 4 contracts from @ThreeUK they have the worst customer service ever
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Neil Powell
(@neilpowell1971) reported
from
Liverpool, England
@ThreeUKSupport hi. Well out of contract with you. Want to cancel data sim please. But can’t log into account. Any ideas?
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Andy Wallace
(@Andyw1803) reported
from
Kelsall, England
@ThreeUKSupport Hi, we've decided to cancel the account. Doesn't make sense to pay each month for a service that doesn't provide internet access. We're going to give NowTV a try
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Michelle Heymans
(@MichelleHeymans) reported
from
Widnes, England
@ThreeUK is it really too much to expect to be able to make and receive phone calls or use my data when in a town centre. Bad enough I now struggle at home after several trouble free years with you. Online chat's a joke and call centre a farce. Only struggled since contract renew
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Stephen Flanagan
(@Flannybluebird) reported
from
Ellesmere Port, England
Rung @WaltDisneyWorld last night to fix a problem with my Disney experience account. @ThreeUK have charged me £38 for that phone call, disgusted, most of that time was being on hold too 😡😡
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Ellie Keegan
(@EllieKeegs) reported
from
Liverpool, England
@ThreeUKSupport hi any problems in L1, Liverpool? I’ve had awful to no phone signal for the past 3-4 days. Currently switches between no service to 1 bar 😭
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المجد للشهداء ✌️✌️ I Can't Breathe
(@sufyanabbas) reported
from
Liverpool, England
@ThreeUK Live chat Not working !!
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Chris Danks
(@christesla) reported
from
Birkenhead, England
@ThreeUK I have 5G home broadband. We get amazing 650mbps download but 10mbps upload, is there anything support can do to our account to increase upload even if it reduces the download speed?
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Brilliant Tours
(@brilliant_tours) reported
from
Liverpool, England
@santanderukhelp I’ve already tried that it’s been happening since august - it actually seems stable on BT Wi-fi - it’s crashing every time you click transfer etc on the @ThreeUKSupport network
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jocelyn garvey
(@jocelyngarvey) reported
from
Liverpool, England
@ThreeUK @OnePlus_Support I have never had a once phone in my life than the One Plus 7tpro nothing but trouble since the day I got it. 🙃🙃🙃🙃
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Big Dezza T
(@OneGrumpyMF) reported
from
Birkenhead, England
4 days now no 4G signal due to maintenance in my area starting to get right on my nerves now @ThreeUK
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John Hemmings
(@johnthecyclist) reported
from
Birkenhead, England
@JurgensTeeth @thedavidpage @ThreeUK I've been told via a chat on the app, for my area seven days to be completed, I won't hold my breath! That information wasn't to forthcoming, they seem to be trying to blame your phone or apps rather than the problem being theirs.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Fallen Angel
(@xdolphindiver) reported
@ThreeUK just wanted to thank you for my fourth abusive call from the rude bullies you employ to harass people into handing over money not owed to you. It seems the hour I spent trying to resolve this was wasted as instead of the promised escalation call, I just get this.
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Dani🌙
(@danixeIIe) reported
@ThreeUKSupport my 4G is not working in CM11NU area. Has been on and off working all week. 3G is very slow also
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Cort Carpenter
(@Cort_Carpenter) reported
@davestokes @ThreeUK Wretched, any other mobile providers you could go with instead? That's borderline criminal to charge without service.
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Very Little Gravitas Indeed
(@Zetetic_Elench_) reported
@ThreeUKSupport as you now support eSIMs, do you have any timeline on when you might support the Apple Watch?
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Amy
(@Amy16486454) reported
@three_broadband @ThreeUKSupport Please please please PLEASE let me speak to someone UK-based about my account problems. I've had 10 hang-ups from the Indians because they keep blaming other departments. PLEASE. You have the worst customer service I've ever experienced.
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𝙧𝙖𝙘𝙠𝙨
(@Racks97134646) reported
@ThreeUKSupport I’ve tried turning network settings on and off again but no luck. I live in TA5 area but this has mainly been happening it TA6
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Tina
(@TeeShirt18) reported
@ThreeUKSupport Can you help me transfer my number over from Three monthly to a Three PAYG account? I've gone through at least 12-15 customer service reps who haven't managed to go this successfully. I'm not sure why it's so difficult...
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Sherrie
(@FollowSherrie) reported
@Vicky_RHine @ThreeUK It is still bad. Ridiculous amount of time to wait.
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Fallen Angel
(@xdolphindiver) reported
@ThreeUKSupport I ported a couple of phones to a new network - your online system advised me there would be nothing further to pay. I am then sent 2 invoices - 1 in credit but the other with a balance - I was charged a cancellation fee on only one account despite being told there was no fee.
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Sarah
(@Sarah23594535) reported
@ThreeUKSupport It’s still not ringing through to me! Help please x