3 (Three) Outage in Roby, Knowsley, England

@ThreeUKSupport I would rather somone call me, the Web chat cuts out just to signal issues

@ThreeUKSupport Honour 8x.... I belive this phone just has poor signal capability

@ThreeUKSupport Had the same plan etc in old phones and did not have this issue as bad, we are fed up

@ThreeUKSupport You have tryed I just wanna swpa my phone this signal problems did not happen on old phone

@ThreeUK If you have signal 😕

@ThreeUKSupport No, I’ve only been told repeatedly via Twitter that I can’t receive support. But if customer services can help, please link me; thanks in advance.

@ThreeUKSupport Thats not good enough! You have the technology to support it in your system/software in Sweden but wont implement it here in UK!

@aburrows @ThreeUK A new SIM will obviously not fix your signal issues though :) Mines also crap indoors, but that's what WiFi is for.

When you get harassed by your network provider cause your contract is due for renewal and you can’t remember the password you set up silly amount of years ago, so they can’t take the conversation any further which is fine but still try and ring me 10 times a day! Taraaa @ThreeUK

I swear @ThreeUKSupport have the worst customer service department. Over 30 hours since I spoke to someone about my lack of internet, and 5 advisers later I’ve been told it will be activated within the next hour. I was told that 5 hours ago too. #fuming

@ThreeUKSupport There's so many people with the same complaint that I really don't think it's something as simple as uninstall/reinstall

@ThreeUKSupport I appreciate you messaging but that’s no help whatsoever unfortunately. Three in touch uses Wi-Fi networks which I don’t have when I’m outside walking in town. Super-Voice talks about how you’re fixing blackspots indoors which is not convinced about as I can’t even get a 1/2

@ThreeUKSupport Honestly it’s been the same for about a year or more. It just seems like the area between those two points is massively oversubscribed with connections at most times of day. So you’ll get signal but using anything internet based is pointless as it’s so slow. Calls seem mostly 1/2

@ThreeUKSupport hi the Wuntu app hasn’t worked for days for me, it sends notifications but every time I try to open it I just get the black spinning circles! Tried to reinstall, same issue.

@ThreeUK Must have zero, and we really mean absolutely no, customer service skills to apply.

Tried to move over to @ThreeUK after being with @O2 for seventeen years and the customer service has been so utterly dreadful I'm reconsidering (despite them being cheaper). Anyone know if they're worth persisting with? Is it this bad all the time or have I been unlucky?

@ThreeUK been on the phone to your complaints department for 91min with staff in India who told me they were unable to find a record of my account and refused to help further. 13min on the phone with staff from Scotland... problem sorted! #fuming #fridaynightwasted

@ThreeUK why won’t my mobile data work today? You having problems in Liverpool?

@ThreeUKSupport Hi, I signed up for an additional sim on the 12GB data package which showed as £13 with the customer discount. I’ve just had a welcome letter and it shows the standard £15 rather than £13. Can you advise why my discount isn’t being applied?

@ThreeUK Walked out without getting anything sorted. Got told it’d be “another 5-10mins” on top of the 15 I already waited. All I wanted was an additional sim which would’ve taken less than 10 mins to sort out anyway. That was a very poor customer experience.

@ThreeUKSupport Your customer support over the telephone is crap! I couldn’t understand the woman because of the background noise and she would not listen to what I had to say. Such a shame as your service coverage is spot on.

@ThreeUK my daughter is in America and has been charged £50, she hasn’t used her phone. Aren’t you supposed to send a warning text about roaming charges before you charge?? This is really bad service.

@ThreeUKSupport Is there a service disruption for calls in Liverpool city centre. ?

@ThreeUK hey guess what! I have unlimited data but never can connect to the internet LOL

@ThreeUK I don’t know who’s worse you or @DPD_UK, but you to stop blaming each other and send my phone to a three store otherwise I’ll cancel both my contracts and move to @EE

@ThreeUKSupport Update this didn't work either. Should we go into a three store and see if they can help. It's so annoying and I've no idea why he can't text on his old number. I rang the old number and it worked.

@ThreeUKSupport it will be my waste of time as I will never use your service and anyone ask me I will say 3 do not give anyone refunds

@ThreeUKSupport I was unable to make any calls. Kept getting 'network not available'

@ThreeUK be great if your customer services wouldn’t lie about disruption to services during a number switchover.

@Martinjames1983 @ThreeUK I’m livid. I always seemed to go over my data plan so they gave me this. I’ve been a customer for years and I’m done .

@ThreeUKSupport Which is against the law. So well done you’ve lost a customer and I won’t be renewing mine after the way my mums being treated

@ThreeUKSupport My mums phone was stolen yesterday, sim was cancelled fine but getting a new phone has been the issue

@ThreeUKSupport Restarts don’t help, only remedy is going onto 3G. Not really good enough when I am paying nearly a hundred quid a month