3 (Three) Outage in Roby, Knowsley, England

@ThreeUKSupport hi. Well out of contract with you. Want to cancel data sim please. But can’t log into account. Any ideas?

@ThreeUKSupport hi any problems in L1, Liverpool? I’ve had awful to no phone signal for the past 3-4 days. Currently switches between no service to 1 bar 😭

@ThreeUKSupport I can unstand that but I was offered it, they seid there not a option to get phone with out the head phone Even that the second sale had no problem to do a only phone sale x

@ThreeUKSupport That’s what I’m saying, your process is poor and outdated. You have my bank account details from when I was paying you, you could use them. Or you could send a cheque. Why should I have to go out of my way to call you to get my money back? It’s really poor customer service.

Curious why @ThreeUK need me to call them to get a refund when other phone companies send you a cheque with the letter saying you’re in credit. Not very good customer service.

@ThreeUK I had a bill payment outstanding from 29/07/20 and when I paid it on the 30/07/20 it has bounced back and I’m still having the same issue, please can you help me. thanks

@snudge27 @ThreeUKSupport Thanks James but it was a UK customer service rep that gave me wrong info and had me driving to a store that I didn't need to do 😞

@ThreeUKSupport Hi. I called to cancel one of my contracts in March 2020, they told me after 30 days it would be cancelled. I have now had a text message asking for an overdue payment for this number. How do I contact Three and speak to somebody as the live chat is not working

@ThreeUK Live chat Not working !!

Time to change my phone provider with @ChelseaFC now sponsored by @ThreeUK . Never bought anything made by Sharp or went with Vodafone when they sponsored United. #cfc #petty

@RobTrigg3 @ThreeUK That’s not great at all. I’ve been with Three before and found they had great customer service at that time. Far better than anyone else I’ve had to deal with but I guess times change. Got the PAC in the end so will look for the cheapest PAYG tonight now.

@ThreeUK @OnePlus_Support I have never had a once phone in my life than the One Plus 7tpro nothing but trouble since the day I got it. 🙃🙃🙃🙃

Rung @WaltDisneyWorld last night to fix a problem with my Disney experience account. @ThreeUK have charged me £38 for that phone call, disgusted, most of that time was being on hold too 😡😡

@ThreeUKSupport hi three! I need your help with some extra data please! I’ve upgraded my contract but looks like it doesn’t come into effect until next month 😢 Sent a direct message! Thank you!

@ThreeUK disappointed as a customer for 7 years plus I can get a better deal as a new customer :( bye bye Three

@ThreeUKSupport your customer service is awful. I’m trying to change my bank details & I have forgotten my password so I can’t even log in. And it won’t even LET ME CHANGE MY PASSWORD because when I do try it says “error page” and I can’t even CALL you because you LOCKED my phone

@ThreeUK no it actually annoys me so much how I can only get Internet and signal in some parts of my house because I'm in a shitty zone with no signal, I can only get signal on one half of my bed if I have my phone In the living room my hotspot doesn't work

@ThreeUK I need you to confirm you’ve sent the STAC code over to my old provider @EE so they can cancel my contract. I did this on Tuesday. Please advise!

If I face right in bed I get 4g signal, if I face left I don't I get like H+ or whatever that is @ThreeUK can't u stretch ur signal like a cm more pls

@AdamSaunders02 @ThreeUKSupport The linked to URL is bogus. 3-network”dot”support. Avoid.

@ThreeUK are a joke. Had me on hold for an hour. Poor service.

@ThreeUKSupport I don’t believe this is a mistake as they said it’s happened a few times before, a 3 store is committing fraud by setting up contracts on other people addresses. If three has done nothing then l will name a shame the three network. Whats the fraud dept direct number for 3 ?

@ThreeUK Please hurry with esim support, I really want a smart watch and O2 and Vodafone have done it for ages... come on I dont want to change carrier!

Trying to change my @ThreeUK password firstly says it down through app, used Firefox and says my3 cpwd response error, what needs to be fixed?

@ThreeUKSupport Your whole business is not fit for purpose. The network is poor, the customer service is non existent and your IT systems need upgrading.

@ThreeUKSupport I logged onto the live chat link that you sent. I explained everything in detail about my complaint, and not only has it logged me out, it is now saying it’s busy and to try back later. Typical of Three. Even when you’re trying to help, your systems let’s you down.

@ThreeUK hi guys, i got a txt telling me you had sent me a mail telling me of great new plans i need to check out, basically they are the same as i am on already only costing me more money, so the great deals you mention actually look terrible, and you will move me to this in Oct

@ThreeUKSupport I still use it every day - it’s my main phone - I was on the phone to your customer services on it!

@ThreeUKSupport Had a scam call from someone saying they are from Three network offering 30% off a phone contract. Phone number was 020 8057 2024. If this is a genuine call please could you confirm that you will remove me from all your records. #ScamCalls

@ThreeUKSupport The signal was great until about 6 months ago when you carried out work to improve service in the area. Its been unpredictable since then. If I'm outside, walking down the road I get 2bars but overall, it was much better before the maintenance. Fault in the hardware maybe?