3 (Three) Outage in Kirkby, Knowsley, England

@ThreeUKSupport I have 5G home broadband. We get amazing 650mbps download but 10mbps upload, is there anything support can do to our account to increase upload even if it reduces the download speed?

@ThreeUK I have 5G home broadband. We get amazing 650mbps download but 10mbps upload, is there anything support can do to our account to increase upload even if it reduces the download speed?

@JurgensTeeth @thedavidpage @ThreeUK I've been told via a chat on the app, for my area seven days to be completed, I won't hold my breath! That information wasn't to forthcoming, they seem to be trying to blame your phone or apps rather than the problem being theirs.

@santanderukhelp I’ve already tried that it’s been happening since august - it actually seems stable on BT Wi-fi - it’s crashing every time you click transfer etc on the @ThreeUKSupport network

@ThreeUK Please can someone provide help to my parents. Three of your colleagues so far have not! Spent over 2 hours now trying to resolve their issue! Really poor! 😡

@ThreeUKSupport I am not techie at best of times, dont know my way around Twitter, tweets or DMs. I know I sent something a few days ago but dont know how or where to find it to see if you have responded yet as I've lost the plot with your live chat or call centre. Help somehow..

@ThreeUK is it really too much to expect to be able to make and receive phone calls or use my data when in a town centre. Bad enough I now struggle at home after several trouble free years with you. Online chat's a joke and call centre a farce. Only struggled since contract renew

@thegord1 @OhMarieTurner @ThreeUKSupport Yes, ours started going slow around the 5th Nov, still the same now, got 50% off our bill as compensation, to be honest I'd rather they just fixed the issue!

@ThreeUKSupport I’ve been locked out of the app for over a week, I’ve tried to reset my password and I keep getting an error message, I’ve tried everything, HELP!

This week has put me off ever ordering anything online ever again. Terrible experience with @WHSmith and now @ThreeUK 😡😡 how difficult is it to live up to confirmed delivery dates?!

I’ve been on hold for 35 ******* mins just to cancel my 4 contracts from @ThreeUK they have the worst customer service ever

4 days now no 4G signal due to maintenance in my area starting to get right on my nerves now @ThreeUK

@ThreeUKSupport hi. Well out of contract with you. Want to cancel data sim please. But can’t log into account. Any ideas?

@ThreeUKSupport hi any problems in L1, Liverpool? I’ve had awful to no phone signal for the past 3-4 days. Currently switches between no service to 1 bar 😭

@ThreeUKSupport I can unstand that but I was offered it, they seid there not a option to get phone with out the head phone Even that the second sale had no problem to do a only phone sale x

@ThreeUK I had a bill payment outstanding from 29/07/20 and when I paid it on the 30/07/20 it has bounced back and I’m still having the same issue, please can you help me. thanks

@snudge27 @ThreeUKSupport Thanks James but it was a UK customer service rep that gave me wrong info and had me driving to a store that I didn't need to do 😞

@ThreeUKSupport Hi. I called to cancel one of my contracts in March 2020, they told me after 30 days it would be cancelled. I have now had a text message asking for an overdue payment for this number. How do I contact Three and speak to somebody as the live chat is not working

@ThreeUK Live chat Not working !!

Time to change my phone provider with @ChelseaFC now sponsored by @ThreeUK . Never bought anything made by Sharp or went with Vodafone when they sponsored United. #cfc #petty

@ThreeUK fix your network, I don’t have connection and when I try to login to your live chat I prompted with code which need to be sent to my phone which doesn’t have connection! I TRIED TO CALL YOU AND YOUR CALL CENTER IS CLOSED! I need someone to contact me urgently!

@ChamPayneMusic @ThreeUK they will never fix it.

@ThreeUKSupport don't appreciate being spammed telling me how much I've spent on internet since February 16th about 30 times, and appreciate calling a help number that took ages to find to be charge £6 even less, now I've had to top up another £20. Not all of us are made of money

@ThreeUKSupport I’m having issues with my data. As soon as I am off WiFi I am unable to use my phone for anything other than calls or messaging. I can’t use my data to browse the internet or look at my social media pages. What is going on?

@ThreeUKSupport Unfortunately it looks like we are now ex-customers. If new customers can have their Hub delivered to an address of their choice I don’t see why we can’t. Their attitude was that it was tough luck and they seemed only too happy to cancel our contract

@ThreeUKSupport Hi Steph. I've been trying to join webchat. But because I have a web problem. That has been a difficult request from the word go.

@TalkTalk Still no help or resolution. Take a leaf out of @ThreeUK book.

@ThreeUKSupport Yes. We have now cancelled it as we cannot get hold of the hub. Nobody on the 3 broadband phone line or online chat could help with delivery to a different address. They suggested contacting 3 uk but the phone number we were given didn’t work

@ThreeUKSupport The outcome was that I did some shopping around for a better deal. Can’t wait to leave your network @ThreeUK Your service is diabolical all round.

@Italiakeogh @ThreeUK So frustrating. That’s I ended up leaving Vodafone a few years ago. Took me more than 10 phone calls to speak to someone who could resolve my issue!