3 (Three) Outage in Leyland, Lancashire, England

@ThreeUK I would like to make a complaint about your staff customer service skills. My home broadband isn’t working either

@ThreeUK @ThreeUKSupport even after your advisor assured me my address had been removed from one of your customer’s accounts im STILL receiving BILLS 🤬

@ThreeUKSupport service in PR8 area is still shocking any update on why

@ThreeUKSupport your customer care is appaling!!!

@ThreeUKSupport can someone get back to me regards to complaint 28178216

@ThreeUK Data is as ‘okay’ if you could ever get a signal but then prices got crazy. What a nightmare giving notice was - the call operators just won’t give in and let you simply cancel. Moved to @giffgaff and been happy ever since. @giffgaff you are awesome.

@ThreeUK i keep getting someone else’s bill delivered to my address I’m not your customer and I’m certainly not Mr C Holt!! 🤬😡 #GDPR

@ThreeUK why is your signal so shit time for a change I think

@ThreeUKSupport iPhone XR bb3 0DU and no can’t get on there either.... getting a bit fed up with the signal issues

@ThreeUKSupport Nope. Not a chance Stephie. I expect you to be busier than normal but service at the minute is shocking. I’m looking at upgrading my phone very soon and with what has gone on I may have to look elsewhere which I don’t really want to do being a customer of yours for years.

@ThreeUK seems to be back down again this morning......no data yesterday morning for 3-4hrs and now the same again this morning!!! Grrrrr, come on sort this out! 1st world problems, but the 1st world functions on data and mobile internet!!!

Come on @ThreeUKSupport help me out, please.

@ThreeUK No problems so far my end even tho I'm in the effected area

@ThreeUKSupport I have 3 separate contracts with Three. All still affected by the outage. All three have had their monthly tariffs increased in recent months, with only general satisfaction of service stopping me from switching them Please advise of a possible eta for a fix

@BBCBenThompson @ThreeUK @BBCBreakfast Yup been down since last night, I need my mobile network as its critical for work , no updates at all from three themselves it's beyond a joke now

@ThreeUK never had as shockingly bad service! Fuming! Nobody even trying to help! All I want to do is upgrade my 2 phone contracts and handsets!.. shower of shite! The attitude in the Accrington store flippant beyond belief

@CPWTweets @ThreeUK I never suggested otherwise but I’d be checking why Three are telling all your customers that you are ripping people off and not to get a contract through yourselves.

@ThreeUK Nah, don't give a shit!

@ThreeUKSupport whenever somebody tries calling me it says that I am “on another line” when I am not , pls help me resolve this

@ThreeUK I have two long term contracts. Tried three times to open a third one, different staff, different questions still no third contract. So poor

@Bigabs10 @ThreeUK Cheers buddy just want no what's best network now

@ThreeUKSupport I’m not sure to be honest. It’s not like it’s the worst thing, butnit is an inconvenience, and it’s annoying that I don’t know why 😂 the mystery haunts me!

@ThreeUKSupport The outcome of the chat was that he sent me a link to redownload. I ended the chat and uninstalled/reinstalled and still same issue. Software is allnup to date. I didn’t notice it was asking for a “dongle” number on my browser.

Updated my pay monthly sim plan today with @ThreeUK. Was on Unlimited data and texts + 200 mins for £18 a month. Had been on it since 2015. Then hang on 🤨 Today I saw they were offering Unlimited data, texts and calls for £20 a month! No brainier.

@ThreeUKSupport went over my minuets but i had a cap on them and never got any notifications i was close to going over which I’ve had every time

@ThreeUKSupport @ThreeUK has the worst customer service. I have been waiting over an hour to speak to them. Also I was told I will get a back call from the Maneger on Monday but they did not call. #fixup

Worst customer service ever @ThreeUKSupport ended a call with three more confused than when I called them 🤔 #BadCustomerService

@ThreeUKSupport We are 3 guys working delivery driver at #KFC and all of us on Three network having same issue. Its Outdoor

@ThreeUK You asked. I told you I asked how much it would cost on your network, you haven’t told me yet 😂

@ThreeUKSupport IPhone xs max 256gb . Well the roaming and the wuntu was keeping me a loyal customer for the past few years so I’d find a deal which would suit me as I didn’t like a change but guess this time its gonna have to be

@ThreeUK @ThreeUKSupport Was considering renewing my contract for yet another year with yourselves but your wuntu offers are now so terrible I feel there is nothing left for me now

@JohnTillUK @VodafoneUK @O2 @ThreeUK Try @skymobile got a far better deal, and they use O2 network

@ThreeUKSupport your customer service is disgraceful!! For one they cant even understand what im saying why cant you guys ring me i am not ringing you anymore shove your sim card where the sun dont shine absolutely useless and awfuk company

@ThreeUKSupport your service is shocking, all I want is a PAK code so I can leave your network but instead I get hung up on after being on hold for over half an hour

@ThreeUKSupport Get right on it?! I sent you a DM 5 hours ago! #really 5 hours ago! Come on @ThreeUK I do expect more from your customer service.

One of the reasons I was with @ThreeUK for years and will go back in heartbeat if they are the only carrier to offer this. Only reason I left was poor reception in my local area.

@ThreeUKSupport hi, I’m trying to upgrade my contract via online when I log in it says to validate my email, when I click on the validate my email link it just sends me to the home page and still asks me to validate my email when I login an help pls?

@ThreeUKSupport hi. Trying to top up my daughters pay as you go phone but the website keeps kicking us out. I assume the problem is your end?

@ThreeUKSupport A friend used my referral link yesterday but there were issues with your website not finding her address so she gave up and went in store (and had no problems). Is it still possible to claim for the Amazon vouchers for us both?

@ThreeUKSupport Really ! How about contacting your “customer excellence team” and sort it yourself! Nothing to do with me why on earth would I call you again. How rude!

@ThreeUKSupport Yes I did and spoke to customer excellence team who reassured me that I will not receive any more calls and that they will issue me with 0 bill in writing, but no joy!

Will you please stop your advisors pestering me , I am not your customer any more @ThreeUK

I hate ringing @ThreeUK Trying to cancel my contract but they're now trying sell me some other bullshit. I wanna leave cos I've had NO SIGNAL inside the house for over a year. Just shut up and give me a PAC code dickhead!

@ThreeUKSupport Update: you tried to charge me again and blocked my account! Congrats on having the WORST customer service I’ve ever dealt with

@CorinneDinDin @ThreeUK Not really ideal, pay g for one service but the having to use a lesser connection to get by

@ThreeUK There is a quite successful #phishing/#smsing campaign running at threeuk-support[.]com/login/ please take it down as quickly as possible and block the link on your network

@ThreeUKSupport wow, despite the fact that for the vast majority, your network isn't fit for purpose, to the point of bordering on the fraudulent, you're actually imposing price increases on your long suffering customer base. You must have ***** of steel

@ThreeUKSupport I have eventually spoken with customer relations and resolved, thank you.

@ThreeUKSupport No it’s still awful never had any trouble with 3 before been with you for 14 years

@ThreeUKSupport Because the network is so poor

@ThreeUKSupport No disrespect but the support has been dire and I’m not sure I can be bothered to be told to take SIM card out and turn handset off etc. Today’s speed is 0.49mbps and this after you’ve supposedly had engineers work and finish yesterday

@ThreeUKSupport seem to have no signal in G33 4EY AREA. Being happing a lot lately

@ThreeUK I'm on three, have been for 11 years, it's crap, terrible signal and rarely even 3g