3 (Three) Outage in Burnley, Lancashire, England

@ThreeUK @ThreeUKSupport why have i just gone on the app to correct my direct debit details and it is in someone elses name and their account details? Data protection breach as i can see their billing details? Contactled live chat to be told noone can reply due to technical issue

@ThreeUK appalled by the way this company has ripped me of cancelled a contract more than once and still keep charging after paying 2 contracts for 24 months never missed a payment for you to send a debt letter after the contact has cancelled I’ll be taking this further.

@ThreeUK I would like to make a complaint about your staff customer service skills. My home broadband isn’t working either

@crybabyrainface @ThreeUKSupport Big mistake switching Three have the worst network in the U.K. ! Their own staff now admit it! All they want is to concentrate on 5G at the expense of the current network

@ThreeUKSupport Me either, considering 3 is major phone company yet can't put me through to the correct department or answer a phone successfully...I don't want to explain this long winded issue over chat...I want a phonecall to speak to someone who can sort this out.

@ThreeUKSupport iPhone XR bb3 0DU and no can’t get on there either.... getting a bit fed up with the signal issues

@ThreeUKSupport hello. I am SICK of nothing working on my phone, it’s been unreliable since the network was down two weeks ago and iv a good mind to cancel the direct debit for the data I haven’t been able to use

@EE Hello! Please could you help me retrieve my PAC code at all from @ThreeUK as they are holding my old number from yourselves hostage! I’ve joined @EE again and wish I’d never left 😭

@ThreeUKSupport Nope. Not a chance Stephie. I expect you to be busier than normal but service at the minute is shocking. I’m looking at upgrading my phone very soon and with what has gone on I may have to look elsewhere which I don’t really want to do being a customer of yours for years.

@ThreeUK Your live chat via the app is worse than useless. Fill out the initial screen and then just says nobody available for live chat. After service issues on Thursday, phone lines are massively busy too. Not the service I expect.

@ThreeUK never had as shockingly bad service! Fuming! Nobody even trying to help! All I want to do is upgrade my 2 phone contracts and handsets!.. shower of shite! The attitude in the Accrington store flippant beyond belief

@ThreeUKSupport hi guys just wondered if there was a problem with a mast in BD20 8LL, currently have no service. Thanks

@ThreeUKSupport No she didn’t sacked it after 35 mins. Long story short her ex boyfriend has got the phone and changed password so she can’t cancel. She’s been paying for it so she wants to stop

@ThreeUK you guys need to sort out your customer care. Shocking my daughter has been hanging on for half and hour and still no response #poor

@ThreeUKSupport Billing issues. Wrong information. Services suspended despite my account being up to date.

@ThreeUKSupport No it doesnt! ANY use of @Huawei means that I would not be able trust the network! The simple fact is under Chinese law the company must provide information to the Chinese security services no matter what assurances they make to other governments or companies! That’s unacceptable

@JamesFrith @ThreeUK But James, it’s not random women. It’s Henry the 8th’s wives. What happened to them is horrible, no denying that, but people need to lighten up, including you! #threeadvert

@ThreeUKSupport hi, new customer to Payg to test and everything seems fine, tried to upgrade on line and they are sending me another sim. Is that right or have I messed it up. Thanks

Updated my pay monthly sim plan today with @ThreeUK. Was on Unlimited data and texts + 200 mins for £18 a month. Had been on it since 2015. Then hang on 🤨 Today I saw they were offering Unlimited data, texts and calls for £20 a month! No brainier.

@matt_beef @ThreeUKSupport I was thinking the same thing. I’m lucky if I have any G at mine never mind 4G!! It used to be brilliant.

@ThreeUKSupport £40 a month for 1 bar signal that doesn’t let you call people and 4g never works pointless on a 24month contract

@ChelseaFC I think you guys must cancel the sponsorship with @ThreeUK !!!

@ThreeUKSupport Why is your online upgrade system still inoperable? I’ve had the same message for the last 9 months saying “sorry, upgrading online is currently unavailable. This service is really popular at the moment”. I don’t want to go in store, I want to do it online.

No signal today EX24 postcode @ThreeUK @ThreeUKSupport

@ThreeUK 24 hours for a sim swap and it’s still no service, pretty poor service by any standards

@ThreeUK I need to speak to costumer service.

@ThreeUKSupport Still waiting for technical support to ring!!!!

Hey @ThreeUK is there any reason why your signal is so God damn awful?

@ThreeUK Network at it again in Brighton & Hove,for some reasons they don't care about the frustrations of their customers ,they should not be rewarded with the coming G5, worst customer support hiding from accountability in India,and years long @Ofcom don't give **** about this