3 (Three) Outage in Nelson, Lancashire, England

@ThreeUK I would like to make a complaint about your staff customer service skills. My home broadband isn’t working either

@ThreeUKSupport iPhone XR bb3 0DU and no can’t get on there either.... getting a bit fed up with the signal issues

@ThreeUKSupport hello. I am SICK of nothing working on my phone, it’s been unreliable since the network was down two weeks ago and iv a good mind to cancel the direct debit for the data I haven’t been able to use

@EE Hello! Please could you help me retrieve my PAC code at all from @ThreeUK as they are holding my old number from yourselves hostage! I’ve joined @EE again and wish I’d never left 😭

(2) need to be contactable at all times as my partner has a disability and is currently on a train home. Please reinstate my signal ASAP! @ThreeUKSupport @ThreeUK

@ThreeUKSupport Nope. Not a chance Stephie. I expect you to be busier than normal but service at the minute is shocking. I’m looking at upgrading my phone very soon and with what has gone on I may have to look elsewhere which I don’t really want to do being a customer of yours for years.

@ThreeUK Still having properly flaky signal and internet here. 😓

@ThreeUK never had as shockingly bad service! Fuming! Nobody even trying to help! All I want to do is upgrade my 2 phone contracts and handsets!.. shower of shite! The attitude in the Accrington store flippant beyond belief

@ThreeUKSupport hi guys just wondered if there was a problem with a mast in BD20 8LL, currently have no service. Thanks

@ThreeUKSupport Billing issues. Wrong information. Services suspended despite my account being up to date.

@ThreeUKSupport hi, new customer to Payg to test and everything seems fine, tried to upgrade on line and they are sending me another sim. Is that right or have I messed it up. Thanks

Updated my pay monthly sim plan today with @ThreeUK. Was on Unlimited data and texts + 200 mins for £18 a month. Had been on it since 2015. Then hang on 🤨 Today I saw they were offering Unlimited data, texts and calls for £20 a month! No brainier.

@ThreeUKSupport Hi guys, further to my tweets last month my phone is starting to have the No SIM issue again.

Managed to get thru a days work thanks to tethering my data terminal to @ThreeUK as @O2 can’t seem to fix the data issue. Massive thanks @ThreeUK for excellent customer service, guiding me thru the tethering process and ensuring it comes from data allowance so no extra charge!

Worst customer service ever @ThreeUKSupport ended a call with three more confused than when I called them 🤔 #BadCustomerService

@ThreeUKSupport IPhone xs max 256gb . Well the roaming and the wuntu was keeping me a loyal customer for the past few years so I’d find a deal which would suit me as I didn’t like a change but guess this time its gonna have to be

@ThreeUK your customer service is awful.

@ThreeUK @ThreeUKSupport I considered myself a great customer who’s had four contracts at least was worth asking for a deal that it warranted. I wasn’t asking for the earth but more than you were prepared to give me. I’d appreciate a reply please

@ThreeUK @ThreeUKSupport Never wanted to leave but your price for the phone I wanted was £13 more than my new contract

@ThreeUK May I say I’m sorry we couldn’t come to an agreement that would have kept my custom. I thought me being a customer for so long might have given my an offer I could agree with.

@ThreeUK @ThreeUKSupport When will I get phone signal in the OL14 and HX7 area? Around 17 hours without any coverage @ThreeUKSupport @ThreeUK

I’ve had no phone signal today. I’ve checked on the Three website and it says you’re “working on getting it fixed by 07 October 2018”. That’s completely unacceptable! I hope this month is free for the inconvenience. @ThreeUK @ThreeUKSupport

@funkymunkyuk02 @ThreeUK Joke. Been terrible all weekend.

Anyone else getting really shite internet coverage on @ThreeUK this weekend? Absolutely terrible for me this weekend. Coverage is on and off constantly.

@ThreeUKSupport A friend used my referral link yesterday but there were issues with your website not finding her address so she gave up and went in store (and had no problems). Is it still possible to claim for the Amazon vouchers for us both?

@ThreeUKSupport Hi, I have a samsung t585 and the screen is black. Volume buttons work but nothing else. I’ve tried holding power and both vol buttons down, but no joy. Any ideas?

@ThreeUKSupport I spoke to someone on the chat before I made the phone call. They said they could help me as they had no access to people's accounts

@ThreeUK hi, I’ve opted to use your live chat where your colleague has said there is absolutely nothing he can do for me. Three has taken almost 4 times the amount of my monthly bill out of my account and that money was for my children’s shopping this weekend. I’m livid pls help.

@ThreeUKSupport Only problem is you don't actually have my DOB nor have I set up any security questions.

@noelpeatfield @ThreeUK Sheffield here! Been like it for weeks now. Sometimes my WiFi is dodgy so I use network instead but don’t even bother trying now.

@TheBigGayAl @ThreeUKSupport @ThreeUK I appreciate it is not Scott's fault but he is their front line rep and therefore should be able to make decisions. If he is not able then he should at least understand the gravity of your problem and speak to someone who can help you.

@ThreeUKSupport @TheBigGayAl Your suggestion for your customer is both illegal and irresponsible. Help people out in these circumstances please.

@ThreeUKSupport Good to know 3 are willing to abandon their customers during a worrisome and unprecedented time. Keep your website open to buy new products but no help for existing customers. Absolutely disgusting.

@scottberwick @ThreeUKSupport Yeah, thought that. Website layout was too different, and that sender ID hasnt been seen before. **** it.

@ThreeUKSupport I wasn’t suggesting that you steal bandwidth! I was suggesting that the telecoms providers (and most of you work cross borders anyway) get together and help people out in these exceptional circumstances. I can’t buy a sim locally. I’m in isolation!!

@ThreeUKSupport TW3 3AJ, iphone XR Usually signal is 4G and full bars but not in the past week or so