3 (Three) Outage in Penwortham, Lancashire, England

@ThreeUK @ThreeUKSupport why have i just gone on the app to correct my direct debit details and it is in someone elses name and their account details? Data protection breach as i can see their billing details? Contactled live chat to be told noone can reply due to technical issue

@ThreeUKSupport what is the best way to get in touch if you don’t have online account (phone line not working despite saying open until 8pm)

@ThreeUK I need you to confirm you’ve sent the STAC code over to my old provider @EE so they can cancel my contract. I did this on Tuesday. Please advise!

@PeterBayliss @Ofcom Must be a local issue for you - I’ve been relying on @ThreeUK for broadband as my @virginmedia 100mbps fibre line has been epically slow even phone calls made on Wifi calling are bad, switch to mobile and it’s perfect 👌

@SteveyAsp @ThreeUK @EE That what made me switch from three to ee , network congestion and the fact the 4g coverage from three in my area hasnt changed in 4 years, still no coverage, yet ee offer no 5g yet but 70-110mb 4g connection which is overkill but come in hand if my broadband goes down

@SteveyAsp @ThreeUK @EE Exactly. But three are making it sound amazing and reality its terrible, yet ee speed is not headline grabbing but very usable in built up congested areas which i would take all day long

@ThreeUKSupport It was. But having never missed a payment in 15 years you’d think this would count for something. Clearly not.

@tatumsfluffer @ASA_UK @ThreeUK @Ofcom Yup - I have this thought all the time! Worst in London I have to say from the last 36 hours!

@ThreeUKSupport Tried that before. Im pretty confident it’s not my phone it’s your service. Three has already admitted my signal is poor at home, I have a discount to my bill every month as you know this is an ongoing issue. Other 3 users are noticing, and telling you, the same.

@ThreeUK I would like to make a complaint about your staff customer service skills. My home broadband isn’t working either

@ThreeUKSupport service in PR8 area is still shocking any update on why

Hi @ThreeUKSupport we’ve been having issues with mobile data (both 3G and 4G) for a few weeks now. It’s incredibly slow and takes minutes for webpages to load. Tried soft reset, aeroplane mode etc but nothing improves it. FY8 2HS

@ThreeUK Data is as ‘okay’ if you could ever get a signal but then prices got crazy. What a nightmare giving notice was - the call operators just won’t give in and let you simply cancel. Moved to @giffgaff and been happy ever since. @giffgaff you are awesome.

@ThreeUK why is your signal so shit time for a change I think

@ThreeUKSupport iPhone XR bb3 0DU and no can’t get on there either.... getting a bit fed up with the signal issues

@ThreeUKSupport Nope. Not a chance Stephie. I expect you to be busier than normal but service at the minute is shocking. I’m looking at upgrading my phone very soon and with what has gone on I may have to look elsewhere which I don’t really want to do being a customer of yours for years.

Come on @ThreeUKSupport help me out, please.

@ThreeUK No problems so far my end even tho I'm in the effected area

@ThreeUKSupport I have 3 separate contracts with Three. All still affected by the outage. All three have had their monthly tariffs increased in recent months, with only general satisfaction of service stopping me from switching them Please advise of a possible eta for a fix

@ThreeUK Nah, don't give a shit!

@ThreeUKSupport Please provide me a stable Internet connection on mobile and personal hotspot devices 4G and 3G I am experiencing issues The Internet connection speed I am receiving now is very poor and I am constantly getting disconnected on social network video call apps

@ThreeUKSupport Hi. I trying to reset my password for My3 but not receiving a reset email. I’ve checked spam. Can you help?

@AdrianAndreev @amyjones19 @ThreeUK 4G super voice or VoLET is based on a ‘band’, frequency from a cell tower. The tower needs it ‘switched on’ (network coverage will tell you) Adrian the page does for my postcode. That’s why 3 say they can’t activate it for you. Unfortunately mate

@ThreeUKSupport I’d like to think that I had managed to communicate the issue in 6 letters and 5 phonecalls 🤔......

@ThreeUK Are you still allowing 3rd party companies to steal money off customers and when raised you offer no support?

@ThreeUKSupport I do know that three doesn’t support apple watch .

@ThreeUKSupport every time I call Three to cancel my home broadband contract the call gets dropped. How can I get my contract cancelled without spending hours on hold before I lose the call?

@ThreeUKSupport They closed it but the problem hasn’t been resolved. The phone operator was really dismissive as well it felt like he didn’t care quite frankly

@ThreeUKSupport I have just been hung up on by support line overseas while waiting for an answer, I ordered an esim on your website and received a trio sim, I am more than disappointed and annoyed to be cut off so rudely

Then when i was told I wouldn’t pay until i spoke to a manager. I was told @ThreeUK would pass my account to debt collectors. It is terrible customer service by @three and would recommend any other network