3 (Three) Outage in Pontefract, City and Borough of Wakefield, England

@ThreeUKSupport Good afternoon. I sent a DM regarding and issue with my phone. Could someone please get back to it. Thanks

@aisha05920164 @ThreeUKSupport Willing to bet they tell you it’s a local problem. Only short term and that 3G is the saviour!

@Three_Is_Broken @paulwilliamsonx @ThreeUKSupport Sorry about your signal issues - but I’m afraid the current precipitation is the wrong kind of rain!

@Three_Is_Broken @ThreeUKSupport @paulwilliamsonx That was my issue for months. If they had told me there was an issue I could have worked with it.

@Three_Is_Broken @ThreeUKSupport @paulwilliamsonx Words can’t describe how much bad feeling I have towards the company.

@ThreeUKSupport @OnlyDancer Someone else being advised to switch to 3G Time to admit you have a problem and stop lying through your teeth. Shameless shambolic charlatans.

@ThreeUKSupport @paulwilliamsonx Another local issue

@ThreeUKSupport @natedog_1980 Oh look. Another localised issue with 4G. When are @ThreeUKSupport going to grow a pair and admit they have a National 4G issue you it’s abused customers. Time to stop being shambolic charlatans.

@ThreeUKSupport @ciaranphillips Don’t listen to them. By suggesting that the fault is a local one and that 3G is a ‘fix’ they are abusing your trust as a customer. You need to avoid any further dealings with these shambolic charlatans.

@ThreeUKSupport So tell me. Why are you lying to customers that 4G outages are local problems, convincing people to turn off 4G and switch to 3G is a terrible solution - which you seem to be proud to have ‘fixed’ @ThreeUK Trule are a set of shambolic charlatans

@ThreeUKSupport @aisha05920164 Three are a joke. They lie, break promises and do not care about their customers. I would advise anyone and everyone to avoid dealing with this set of shambolic charlatans. Do not believe when they tell you that turning off 4G is the answer to your problems. It’s just a lie.

@ThreeUKSupport Sorry this is not my phone problem. This happens to quite a few people with 3 network.

@ThreeUKSupport Hi, On web chat, it was about poor and bully service in your Castleford store when we called in to see about a new contract. Your customer complaints dealt with it. Your colleague said someone would sort out a new deal. Thanks.

Spent most of the day trying to sort out a continuation of our @ThreeUK mobile contract. Got extremely bad service in the Castleford store, walked out after the supervisor/manager tried to bully us into a worse contract. Complained to @ThreeUK. Still no better contract offered.

Here’s hoping that in 2020 @ThreeUK sort out their terrible 4G in leeds. So so bad.

@andrewjohnys @ThreeUKSupport @ThreeUK I’d be careful. They won’t think twice about screwing your credit rating up! But if you phone and shout loud enough they’ll either let you leave or give you huge credits. They know it’s broken - just won’t publicly admit it.

@formerlyEddie @Three_Is_Broken @ThreeUK As a customer of ten years I can highly I recommend leaving now. The nice lady in the Three store basically confirmed that until 5g is finished the service will be awful. That’s the middle of next year!!

@Three_Is_Broken @ThreeUK @ddyson3 We’d all have much more respect for you if you admitted there’s an issue publicly. Might even have made me keep my four accounts with you after 10 years of loyalty.

So @ThreeUKSupport @ThreeUK are in the habit of lying to customers it would appear. As a customer of 10 years I’d expect more from them.

@ThreeUKSupport Charley, please read through the thread. This is not a complaint about the outage from a couple of weeks ago. I was merely stating that I only started noticing the issue I've been having (see my initial screenshot right at the start) since that outage happened.

@ThreeUKSupport I'm in the city centre every weekday. That postcode I gave is just for a Greggs. It doesn't happen every day but I only started noticing it after that 24 hour outage you had not long back.

@ThreeUK #threeuk I’ve never experienced a company so bad in my life, on the phone since 1pm & finally get through to the complaints team who made no sense & was so rude, then said I’m cutting the call. Rang back & was informed she needed to leave as she’d gone over her shift 🤬

@ThreeUK My network still coming and going all day today!! I am not too bothered about that until I need internet for my bus ticket!!! #fixit please!

@ThreeUKSupport what is wrong with your network tonight. Cant get any signal

@AmandaMoyoXO @ThreeUK I was gonna get my iphone11 pro max with them until I saw you going on about how crap they are 😭 EE it is !!

Worst mobile network @ThreeUK :)

@ThreeUK @ThreeUKSupport still, after years of promises that the problem is being looked at, the data rate in Leeds Centre is non existent. My phone is unusable without WiFi for 8 hours a day. I've resorted to using @VodafoneUK. I've still almost another year of my contract 😡

@ThreeUKSupport Nothing happens, shows all the correct carrier settings in settings but doesn’t show three in the top bar, and I get no signal. I can’t call three from it either :(

@ThreeUK worst customer service I’ve ever encountered place an order for a new contract yesterday morning as well as paying 49 quid up front and 3 separate people I’ve spoke to haven’t a clue when my phone will be delivered after I was told it would be here today

@ThreeUKSupport Once it has been dealt with, my mum will be leaving Three as the whole incident has been ridiculous.

looks like @threeuk is down here in Leeds I'm on @iD_Mobile_UK and there's no mobile data although calling seems ok #ThreeDown

@ThreeUKSupport LS1. @oneplus 5. I've got friends on iPhones with the same issues..

@ThreeUK how come EVERY TIME I try and use data on my mobile at #KingsCross it never works. I keep logging this on your website but nothing is getting any better.

Can't believe I have had to buy a @ThreeUK WiFi hotspot to use my phone @LUFC Come on @BTCare get the signal sorted!

@ThreeUKSupport there’s been issues in the area for over 8 weeks...

@ThreeUKSupport The network issues in LS6 4RG still haven’t been fixed when I was told 2 weeks ago they would be. Had no service since October.

I believe O2 being down is linked to my Amazon seller app acting funny today, my Utilities company sending my an email every quarter hour or so. Even though my phone and tablet have received solid service from @ThreeUK all day so my work has been kept up because of them.

@ThreeUKSupport A bit. It’s terrible at home too though. LS175BQ

@ThreeUKSupport Not particularly. It’s been terrible for a few weeks now

@ThreeUKSupport Nope, not for over a year. It happened while on a train coming back from Bristol, I lost signal and got the roaming R badge, I turned data roaming back on (I was in Japan last week, you charge £3/MB there) and got that message.

Don’t be fooled by @ThreeUK ‘a cheap prices because they are the worst network in the ******* world

@ThreeUKSupport LS6 4RG. Have no service at all & no access to WiFi.

Awful service from @ThreeUK. Pre-ordered phone was ‘lost’ which I had to find out myself. Am told to wait for a 5 day inquiry. Meanwhile I am £100 out of pocket with no phone. Terrible first impression as a new customer.

@ThreeUKSupport simply not good enough. At no point have I turned the option off to enable calls over the allowance. I am a loyal customer and I feel sadended that I am in this situation. Can you help #makeitright ?

@ThreeUKSupport of charges forms calls are due on the next bill. I have checked online and the option to cap the bill has been turned off ! At no point have I done this. I contacted online support who have offered to to refund £40. I’ve had chance to think about this and it is...

@LauraEnnisK @ThreeUK @O2 I’m with 3 at the moment. Not had any issues with their customer service - though to be fair, other than when I switched over, I haven’t really used them.

@ThreeUKSupport Listen to the call records, reducing customers almost into tears is not great customer service

@barrytobebarry @ThreeUKSupport Pain in back side really, my neighbours think I’m crackers doing the “find the signal dance” in the garden

@ThreeUK @ThreeUKSupport any chance you can sort our mobile signal out ? Trying to run a company here and it’s no good relying on a network with no signal. P.s, any chance of a call back from our phone call on Monday at 11.01 ??

@ThreeUKSupport Please help. I want to give you money.

@ThreeUKSupport poor signal/coverage, ongoing issue

@ThreeUK may be cheap but my word their reception is awful. Only been with them 3 days and had enough. Signal barely strong enough to send this tweet! Preach the 14 day cooling off period 🙌🏼

@Mobileboosters @ThreeUK I have WiFi calling in house. The issue is outside in the streets.

@ThreeUKSupport Already done that. And because Three can not provide a usable service. I’m in the motions of cancelling my two contracts with you and taking my business elsewhere. It’s sad that you charge people for an inadequate service.

@ThreeUKSupport Still slow and I predictable - I’m CW5 6PE

@Three_Is_Broken @ThreeUKSupport No response from rubbish three uk support

@ThreeUKSupport It’s all above READ THE TWEETS FOR CHRIST’S SAKE!!!! You haven’t provided me with various channels because they all lead to me calling a number that tells me to hang up and call the very same number. I’m sick of repeating myself now! @Ofcom

@ThreeUKSupport It’s all above READ THE TWEETS GOR CHRIST’S SAKE!!!! You haven’t provided me with various channels because they all lead to me calling a number that tells me to hang up and call the very same number. I’m sick of repeating myself now!

@ThreeUK I want to raise a complaint about your network coverage faukt in my areas. I want someone to contact me ASAP please.

@lucyparts @ThreeUK I hate @ThreeUK with every fibre of my being. Have to do a news scout on my way into work every morning; literally can’t get signal for 3/4 of an 50-minute bus journey