3 (Three) Outage in Newton Aycliffe, County Durham, England

So frustrated with @ThreeUK now. Parents’ mobile broadband won’t work and @ThreeUKSupport won’t talk to me despite power of attorney. So essentially elderly parents being charged for service they’re not receiving and no way of fixing it #customerservicefail

@Parlez_me_nTory @ThreeUKSupport @ThreeUK I tried 3 once but as I worked in 2 locations I needed reassurances that coverage was good at both. Yes they said. Got a sim and got half a bar at home and 1 bar at work 🙈 Their Customer Svc virtually called me a liar so binned them

@ThreeUKSupport I have never known a company so hard to get in contact with to speak to a human! Shocking network it’s absoloute shambles your organisation!

@ThreeUKSupport Ive been to the shop nearby (40mile round trip like i was asked to, got there and your systems were down!!!! Just going round in circles here, very poor service

@markcatmu11 @ThreeUK I couldn't agree more mate.. ive had terrible service from them too

@ThreeUKSupport No its still not sorted.... despite seeing proof of age etc at the time in your shop where they asked me to go, when i got there your systems were down so it wasnt sorted. You wont sort it till i do another 40 mile round trip to the nearest shop yet again

@ThreeUKSupport very very poor service

@ThreeUKSupport taking my complaint to the ombudsman as I’m sick of calling customer service to be cut off when they answer!

@ThreeUKSupport #makeitright contract ends in 14 days, can’t upgrade your system #sucks loops in circles !

@ThreeUK @Ofcom Waited over 4 hours yesterday. Disconnected 4 times. 1 hour 15 mins waiting inline today and as i got to position 1.....yup disconnected. Shocking service and held hostage.

@ThreeUKSupport It's been like this for a long time to be honest, it's the area where I work. No of my colleagues seem to have any issues, mine is constantly lagging.

@ThreeUKSupport why is my phone not working pls

@ThreeUKSupport It is now over a week since the incident and apart from receiving a bill for early termination yet you knew he didn't ask for the PAC code we have had no correspondence from 3 we are going to the press on this and you better have answers for them as we are contacting your CEO

@ThreeUKSupport We are still getting nowhere with this a now just received a bill for early termination fee... Your customer service is absolutely appalling what a shambles if a company you are

@ThreeUK 4G service is crap! In London all day today. Full 4G signal, no service. Had to turn off. On the train now, 4G signal but no service. This is being tweeted on 3G. Similar problems in Newcastle. Looking to switch.

@ThreeUKSupport Yes, signal improves in other areas and I do have access to wifi.

@ThreeUKSupport Only time I got that to load it had chat as unavailable 😂 got a new phone arriving Wednesday. If that doesn't solve it, can I just get a refund, il have to switch network 🤷

@ThreeUKSupport At home not really, anywhere else I'm fine, at my house just nothing, or takes 5 minutes to load. Last night I managed to hot spot for an hour no issues and then just dropped out. Very intermittent 🤷

@ThreeUKSupport Honestly I tried and can't even connect. I could go somewhere else and get signal but this just came proves my point at how bad it is 😭

@nigel670 @ThreeUK @BBCRadio2 That's bad that mind. Got to say with o2 I rarely have a problem getting 4g.

What a useless network @ThreeUK is ffs

@ThreeUKSupport I’m having issues with a game. Their support says to check to make sure certain ports are open but port forwarding is not an option when I log in to the router on the browser.

@ThreeUKSupport Stratford is a busy part of London where high demand might be expected. Surely, it's just a matter of insufficient infrastructure/capacity? Please provide a reasonable time frame for improving this to a workable service.

@ThreeUKSupport Kristy - I'm also disappointed you've gaslighted me by hinting I should have used your accessibility services. Why couldn't I use an online chat function? No one wants be forced to wait 45 mins for an online chat service to sort a technical issue.

@ThreeUKSupport just joined you guys and literally EVERYTHING is rubbish about being with your network - you do know it's 2021 don't you ?!

@ThreeUKSupport Will there be compensation for no service for a few days?

@ThreeUKSupport They say they raised it but will close it if they don't njear from me but gave me no path to a resolution. They gave me your CS number the ones I spoke to before when they messed up the contract and when I was hung up on this is an absolute joke I just want the contact asked for

@ThreeUKSupport The problem is that I was not told that! I was told it would be automatic and so I have been over charged for the last few months!

@ThreeUKSupport The branch manger for Maidenhead is slightly rude and not helpful in the slightest. 😑

Called, spoke to a lady who took my tracking number and confirmed that they’d received it back at the end of February. But “don’t worry,” they will get that contract cancelled for me. Shambles. Joke company - and I’m stupid enough to have been with them for years. @ThreeUK.