3 (Three) Outage in Sunderland Bridge, County Durham, England

@ThreeUKSupport I have never known a company so hard to get in contact with to speak to a human! Shocking network it’s absoloute shambles your organisation!

@ThreeUKSupport Ive been to the shop nearby (40mile round trip like i was asked to, got there and your systems were down!!!! Just going round in circles here, very poor service

@markcatmu11 @ThreeUK I couldn't agree more mate.. ive had terrible service from them too

@ThreeUKSupport No its still not sorted.... despite seeing proof of age etc at the time in your shop where they asked me to go, when i got there your systems were down so it wasnt sorted. You wont sort it till i do another 40 mile round trip to the nearest shop yet again

@ThreeUKSupport very very poor service

@ThreeUK service is appalling like.... i ring you up told to i have to go 20 mile to the nearest shop. Get there and your systems are down. Waste of journey and time

@ThreeUKSupport taking my complaint to the ombudsman as I’m sick of calling customer service to be cut off when they answer!

@ThreeUKSupport #makeitright contract ends in 14 days, can’t upgrade your system #sucks loops in circles !

@ThreeUK @Ofcom Waited over 4 hours yesterday. Disconnected 4 times. 1 hour 15 mins waiting inline today and as i got to position 1.....yup disconnected. Shocking service and held hostage.

@ThreeUKSupport It's been like this for a long time to be honest, it's the area where I work. No of my colleagues seem to have any issues, mine is constantly lagging.

@ThreeUKSupport It is now over a week since the incident and apart from receiving a bill for early termination yet you knew he didn't ask for the PAC code we have had no correspondence from 3 we are going to the press on this and you better have answers for them as we are contacting your CEO

@ThreeUKSupport We are still getting nowhere with this a now just received a bill for early termination fee... Your customer service is absolutely appalling what a shambles if a company you are

@ThreeUKSupport Yes, signal improves in other areas and I do have access to wifi.

@nigel670 @ThreeUK @BBCRadio2 That's bad that mind. Got to say with o2 I rarely have a problem getting 4g.

@kitchh_ @ThreeUK Worse mobile network in the uk

Can't wait to complain about this @ThreeUKSupport just had to buy a bus ticket cos your shitty service wouldn't load my month pass on my phone. Ahhhh what a waste man

@ThreeUKSupport having nothing but problems today 🙄🙄🙄🙄🙄 can't even watch a video on Facebook or load a picture on twitter. What's going on...

@ThreeUKSupport I'm still in contact with Samsung support team. I'll come back to you with results. Must say I'm not impressed with the issue/support from 3. Loyal customer for years & best I get is "contact Samsung".

@ThreeUKSupport Yes had Samsung support.Its funny that my work phones wifi connects but not my 3 phone which suggests it's the 3 phone wifi! I've been with 3 for years. I specifically went with 3 for this deal so I could access apps through Go Binge. Im stuck with a 2yr deal not fit for purpose!

@ThreeUKSupport Don't think it's a Samsung issue, as I said my work phone conects ok which to me points toward the phone wifi accessibility through 3! Very disappointing reply!

@ThreeUKSupport Also, your App is ****.

@ThreeUKSupport I credited £27.50 for an Add on, your systems were down, i was already a fiver in credit. Normally I would get data to sort me out for the month. Now I've ended up with 12gb, which I didn't want.

@ThreeUKSupport please help. I have mobile WiFi with Three and I’d like to login to my account but it says I need the phone number. I don’t know what it is as it’s not used as a phone, I can’t see it on any of the emails from whe I set it up and I don’t get a bill.

@ThreeUKSupport @ThreeUK When do you guys think you’ll be offering ESIM support for people who want to use Apple Watch cellular version

@ThreeUK When do you guys think you’ll be offering ESIM support for people who want to use Apple Watch cellular version

@ThreeUKSupport So I have to go out of my way to resolve an issue that your company has twice failed to?

@ThreeUKSupport This link doesn’t work. It says please try again later... can you give me someone’s email address please? Your webchat team don’t help. They don’t give a ****

@ThreeUK think it is about time to ditch you and use another provider...not sure what happened but you have become a useless company...no service and no customer service :-) 18 years and it's time to say goodbye

@ThreeUK My contract is up, been with 3 for 11 years and they said they cant match Vodafone deal.... so i said i’ll leave and take both cobtracts with me.... they said fine..... Three dont care... about customers. So will leave and never be back....Goodbye 3z

So my internet here sucks and I’ve just discovered @ThreeUK do unlimited broadband via 4G with No need for a landline!? If it’s completely unlimited that would be amazing for streaming!