3 (Three) Outage Report in Sunderland Bridge, County Durham, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 06: Problems at 3 (Three)
3 (Three) is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Phone (59%)
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Internet (28%)
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Total Blackout (7%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent 3 (Three) outage reports came from the following cities: Durham, Sunderland, Stockton-on-Tees, Billingham, Newton Aycliffe, Consett, Bishop Auckland, Chester-le-Street, Stanley and Peterlee.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
Total Blackout | |
| Sunderland |
Internet | |
| Stockton-on-Tees |
Internet | |
| Sunderland |
Phone | |
| Stockton-on-Tees |
Phone | |
| Billingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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Andrew Pinkney
(@aspi80) reported
from
Sacriston, England
@ThreeUK I’ve been looking at the mobile hubs does the 5g support 4g ? Just to future proof my potential purchase.
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Paddy
(@stobbsmeister) reported
from
Seaham, England
@ThreeUK counting down the days until I'm able to leave. I've overlooked the poor CS and data dead spots however the reintroduction of roaming charges (after banging the go roam drum for years) is the final straw. I'm sure I won't be the first or the last to jump to @O2
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Paul Wilson - AKA Sunday Willy
(@wils_pw) reported
from
Shildon, England
@ThreeUKSupport It's been like this for a long time to be honest, it's the area where I work. No of my colleagues seem to have any issues, mine is constantly lagging.
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Tim Harding
(@timhardinguk) reported
from
Sunderland Bridge, England
@ThreeUKSupport #makeitright contract ends in 14 days, can’t upgrade your system #sucks loops in circles !
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@Parlez_me_nTory @ThreeUKSupport @ThreeUK I tried 3 once but as I worked in 2 locations I needed reassurances that coverage was good at both. Yes they said. Got a sim and got half a bar at home and 1 bar at work 🙈 Their Customer Svc virtually called me a liar so binned them
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Dezy Ward
(@DezyByers33) reported
from
Spennymoor, England
@ThreeUKSupport Ive been to the shop nearby (40mile round trip like i was asked to, got there and your systems were down!!!! Just going round in circles here, very poor service
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Darren Dixon
(@OfficialDicka) reported
from
Leadgate, England
@s_whitham @ThreeUK @educationgovuk I get the best signal on Three Mobile when other people I know get a crap signal. You might want to do some simple research on signal strength were you use it most before committing to another provider.
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Dave Lee
(@SunderlanDave) reported
from
Sunderland Bridge, England
@ThreeUKSupport It is now over a week since the incident and apart from receiving a bill for early termination yet you knew he didn't ask for the PAC code we have had no correspondence from 3 we are going to the press on this and you better have answers for them as we are contacting your CEO
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Dezy Ward
(@DezyByers33) reported
from
Spennymoor, England
@ThreeUKSupport No its still not sorted.... despite seeing proof of age etc at the time in your shop where they asked me to go, when i got there your systems were down so it wasnt sorted. You wont sort it till i do another 40 mile round trip to the nearest shop yet again
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Dezy Ward
(@DezyByers33) reported
from
Spennymoor, England
@markcatmu11 @ThreeUK I couldn't agree more mate.. ive had terrible service from them too
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The Jolly EV Fan (now living up in the North)
(@Thejollyevfan) reported
from
Stockton-on-Tees, England
@HullTeslaModel3 @ThreeUK @SMARTYMobileUK It’s just 3 without stores and with a worse customer service line.
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Dibbs
(@dibbs1967) reported
from
Sunderland Bridge, England
@ThreeUK @Ofcom Waited over 4 hours yesterday. Disconnected 4 times. 1 hour 15 mins waiting inline today and as i got to position 1.....yup disconnected. Shocking service and held hostage.
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Ashley Marshall
(@ajma13111992) reported
from
Stockton-on-Tees, England
@ThreeUKSupport taking my complaint to the ombudsman as I’m sick of calling customer service to be cut off when they answer!
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Dezy Ward
(@DezyByers33) reported
from
Washington, England
@ThreeUK service is appalling like.... i ring you up told to i have to go 20 mile to the nearest shop. Get there and your systems are down. Waste of journey and time
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Ashley Marshall
(@ajma13111992) reported
from
Stockton-on-Tees, England
@ThreeUKSupport I have never known a company so hard to get in contact with to speak to a human! Shocking network it’s absoloute shambles your organisation!
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Dezy Ward
(@DezyByers33) reported
from
Spennymoor, England
@ThreeUKSupport very very poor service
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Paddy
(@stobbsmeister) reported
from
Murton, England
@ThreeUK Aren't you the network that promised not to ditch EU roaming? Yet your subsidiary @SMARTYMobileUK still offer inclusive EU roaming. Genuinely couldn't wait to ditch three. Absolute money grab!
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Jo 💙💙
(@feenjo) reported
from
Murton, England
@ThreeUKSupport it there a network issue is SR7 area as both my mobile and broadband seem to be effected
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@nelliecarty @ThreeUK same with @skytv as long as you pay and don't complain they treat you with disdain. All they're interested in is new custom
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
So frustrated with @ThreeUK now. Parents’ mobile broadband won’t work and @ThreeUKSupport won’t talk to me despite power of attorney. So essentially elderly parents being charged for service they’re not receiving and no way of fixing it #customerservicefail
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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mattdanwilson
(@mattdanwilson) reported
@ThreeUK Three Data breach, details being leaked to fake scammer debt agencies. No way of warning Three as no customer service in UK #ofcom
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Alan Hutchison
(@alanhutchison) reported
@ThreeUKSupport can you help? Been on hold for an hour trying to get a number ported to new sim on phone and got cut off - tearing hair out!
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Matthew Francis
(@DrMJFrancis) reported
@ThreeUKSupport Well, the issue was that you were performing an upgrade to the network, so it sorted itself. But the first two people I spoke to insisted that this was not the case...
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Gilbert Bellairs
(@BellairsGilbert) reported
@ThreeUKSupport Before buying a 4G Samsung watch I checked with Three that it was supported. I then called Three who sent me an eSIM card. But Samsung say Three doesn't support it. Your technical support had no idea what, if any, watches Three supports. Do you?
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Mark
(@TeeteeMr) reported
@ThreeUKSupport Not had a decent 4g signal since October 2019 and been through this a few times where I got fed the usual lies, just ticking away the months now then I’m gone.
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Ruvimbo Bliss Munodawafa
(@RuvimboBliss) reported
@ThreeUK your customer service is awful. 😩😩😩😩😩
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Stacey Jordan
(@staceyjordan77) reported
@ThreeUKSupport my phones telling me No Sim. Is #Three down in my area?
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NicoleP
(@Nicolep_L5) reported
@ThreeUKSupport Thats not what I've been told, more conflicting customer support messages...
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Michelle
(@m_deighton) reported
@ThreeUKSupport is there anyone who can sort out our complaint? Only need a bag to return the phone so we can cancel the contract due to poor reception in my area. 3 complaints, 2 calls, 2 live chats later - still waiting. Since just before Xmas!
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mattdanwilson
(@mattdanwilson) reported
@ThreeUKSupport Three Data breach, details being leaked to fake scammer debt agencies. No way of warning Three as no customer service in UK. Cancelled my new contract.