3 (Three) Outage Report in Durham, England
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The latest reports from users having issues in Durham come from postal codes DH1.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (57%)
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Phone (20%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Durham, England
The most recent 3 (Three) outage reports came from the following cities: Sunderland, Gateshead, Durham and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
Phone | |
| Sunderland |
Internet | |
| Durham |
Internet | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUKSupport No...and it looks an impossible task to get his refund he is rightly owed. The Indian advised my Godfather he should claim the 2 month payments for the service he never had back from his bank...or credit someone else's 3 account for John to get the fefund from them.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@Ofcom I'm having a massive problem trying to help my elderly Godfather in his mid 70s cancel his contract with @ThreeUK it's making him ill, Im frightened he has a heart attack or collapses through stress. He has no internet speed on his WiFi router. Speaking to Indians is frustrating.
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Dezy Ward
(@DezyByers33) reported
from
Washington, England
@ThreeUK service is appalling like.... i ring you up told to i have to go 20 mile to the nearest shop. Get there and your systems are down. Waste of journey and time
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUK @ThreeUKSupport Yous are an absolute disgrace of a company. Totally uncaring. I have my elderly Godfather here nearly in tears...i hope yous feel ashamed...ive had to sit him down as I'm worried he has a funny turn. I need a UK number now I am worried. #threenetwork
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUKSupport He doesn't want to talk to any Indian Call centre worker. All he wants is to cancel...understand the circumstances I think you should be letting him cancel and get a full refund before it escalates... How bad will yous look if John falls really ill and ends up in hospital.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@Nathan_McMillan @ThreeUK @intuMetrocentre Yep... I feel a bit bad as I said to John that the plug in WiFi router from 3 might be the easiest thing he'd need...then for he to go through all that stress, having to see his doctor makes me feel guilty especially when he was trying to cheer me up when I was nearly killed.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUKSupport Your Indian call centres makes it very hard to sort anything out when you get passed to technical for technical to say they are putting you through to technical because this technical can't give the go ahead to cancel the contract. You're a sinister comedy act #cybermuggers.
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Dave Lee
(@SunderlanDave) reported
from
Sunderland Bridge, England
@ThreeUKSupport It is now over a week since the incident and apart from receiving a bill for early termination yet you knew he didn't ask for the PAC code we have had no correspondence from 3 we are going to the press on this and you better have answers for them as we are contacting your CEO
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Tim Harding
(@timhardinguk) reported
from
Sunderland Bridge, England
@ThreeUKSupport #makeitright contract ends in 14 days, can’t upgrade your system #sucks loops in circles !
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUKSupport @intuMetrocentre I'm not joking...yous will be the death of my Godfather or he will end up in hospital then it turns serious...that's when yous end up in trouble and get the bad press yous deserve. Under the circumstances I'm sure someone high up with Three can have his contract ended in a shop.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUKSupport This is how much your uncaring and unhelpful company is affecting him...he is so worried its stressed him out so much his brother wants him to visit his doctor. Its absolutely disgusting that a pensioner who served for our country can be treated so bad. #Shameless #threenetwork
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUK @ThreeUKSupport I've just phoned India again to try to cancel my Godfathers contract...i ended the call as they are once again passing me from pillow to post...its once again stressing my elderly Godfather out...its making him ill...i can find that UK link you give me.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@Nathan_McMillan @ThreeUK @intuMetrocentre The kid who went into me on the bike stopped and profusely apologised..the truck driver carried on... I was in such a state of shock I couldn't even lose my temper with the kid on the bike i basically got to my feet and hurried home. I've never slept properly or ate.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@MartinSLewis I'm concerned for the welfare of my elderly Godfather. He signed a 18 month contract with @ThreeUK 5th December.. he has no speed at all from his plug in 4g router...we tried getting help. The manager from the 3 shop he advised to phone and cancel. 1/2
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUK the complaint was made...and surprise surprise no reply. Your Indian call centre workers were not at all helpful passing us from pillow to post.. they actually made things worse @ThreeUKSupport links they sent never worked. It's been a total shambolic joke. #threeuk
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Bootsy
(@19bootsy68) reported
from
Dunston, England
What a bunch of un professionals @ThreeUK #threeuk #threenextwork @ThreeUKSupport are...they tell us to fill an online complaint form out for it to say not a valid postcode. John my Godfather also doesn't have an email address...So we are no further forward. #HarryandMeghan #iran
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUKSupport That's what I've had to do...i don't want no nonsense once I take over or I will hang up and take the @Ofcom route. I think to make it even easier is that there is an attachment on John's file that there is only one thing we need and that is cancellation of the contract.
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Dave Lee
(@SunderlanDave) reported
from
Sunderland Bridge, England
@ThreeUKSupport We are still getting nowhere with this a now just received a bill for early termination fee... Your customer service is absolutely appalling what a shambles if a company you are
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Dibbs
(@dibbs1967) reported
from
Sunderland Bridge, England
@ThreeUK @Ofcom Waited over 4 hours yesterday. Disconnected 4 times. 1 hour 15 mins waiting inline today and as i got to position 1.....yup disconnected. Shocking service and held hostage.
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Paul Wilson - AKA Sunday Willy
(@wils_pw) reported
from
Shildon, England
@ThreeUKSupport It's been like this for a long time to be honest, it's the area where I work. No of my colleagues seem to have any issues, mine is constantly lagging.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Scarlet she/her
(@ScarletCGeorge) reported
@ThreeUKSupport Thanks for this, I’m not and I’d also love to know why if I use the STAC code in the uk to go to a competitor it’s free for me to terminate but I have to pay to terminate if I leave through three and don’t transfer to a competitor?
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Charlotte Vang Watts
(@cavangca) reported
@ThreeUKSupport hey 3! There has been an outage in our area for two weeks now, meaning we can’t use our phone when not in WiFi. Can you please advice as to when this will be fixed?
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josep jama
(@jamalillooo) reported
@ThreeUKSupport My phone had a hardware issue and since it was in the 2nd year I had to pay it to be replaced out of pocket and three said they would reimburse me after 2 months they still haven’t reimbursed me
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Matt Dolan
(@_mattydolan) reported
@ThreeUKSupport No offence, I don't want to wait in your phone lines ever again now that I'm not a customer anymore. I don't understand why I haven't been emailed or a voicemail message left.
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josep jama
(@jamalillooo) reported
Also @ThreeUK you guys owe me £379 for the last 2 months. Pay ******** up you pricks
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Maxine-Ali Carter
(@Maxine_Ali_) reported
@ThreeUKSupport Oh that’s a shame, I’d rather get one on the same network as my iPhone
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AH_SeanR
(@AH_SeanR) reported
@ThreeUKSupport A Samsung Galaxy S21 on 5G, looking forward to this better plan, @EE were charging me for a second device I never agreed to for almost 2 years
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Emily Rowe
(@emilyhelenrowe) reported
@ThreeUKSupport 4g and 5g (and my wifi) are down in SW16 1JB. I can get a little 3G at either end of the street. Your network status checker is saying there aren’t any problems though, any ideas? Same thing happened yesterday.
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Ric Newsham
(@Ricabii) reported
@ThreeUKSupport Hi thank you for the reply. Web browsing has worked, be it slower than the reported speed when I check it. But if I click on any of the apps mentioned, it says no Internet even though it is connected through the WiFi. Can't connect through the Nintendo Switch same problem.
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D
(@HereTooComplain) reported
@ThreeUK There isnt anything big about your network. I was on a 0.05 download speed earlier at work. Absolute joke of a providor you are. I need to start looking for a better phone company