3 (Three)

3 (Three) Outage Report in Shildon, County Durham, England

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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

Problems in the last 24 hours in Shildon, England

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Shildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

3 (Three) Outage Chart in Shildon, County Durham, England 11/21/2025 06:00

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Most Reported Problems

The following are the most recent problems reported by 3 (Three) users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Total Blackout (37%)

    Total Blackout (37%)

  3. Phone (14%)

    Phone (14%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (%)

    TV (%)

Community Discussion

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3 (Three) Issues Reports Near Shildon, England

Latest outage, problems and issue reports in Shildon and nearby locations:

  • Yate5y Yatesy (@Yate5y) reported from Darlington, England

    @ThreeUKSupport At home not really, anywhere else I'm fine, at my house just nothing, or takes 5 minutes to load. Last night I managed to hot spot for an hour no issues and then just dropped out. Very intermittent 🤷

  • DezyByers33 Dezy Ward (@DezyByers33) reported from Spennymoor, England

    @ThreeUKSupport very very poor service

  • Yate5y Yatesy (@Yate5y) reported from Darlington, England

    @ThreeUKSupport Honestly I tried and can't even connect. I could go somewhere else and get signal but this just came proves my point at how bad it is 😭

  • Yate5y Yatesy (@Yate5y) reported from Darlington, England

    @ThreeUKSupport Only time I got that to load it had chat as unavailable 😂 got a new phone arriving Wednesday. If that doesn't solve it, can I just get a refund, il have to switch network 🤷

  • SunderlanDave Dave Lee (@SunderlanDave) reported from Sunderland Bridge, England

    @ThreeUKSupport We are still getting nowhere with this a now just received a bill for early termination fee... Your customer service is absolutely appalling what a shambles if a company you are

  • SunderlanDave Dave Lee (@SunderlanDave) reported from Sunderland Bridge, England

    @ThreeUKSupport It is now over a week since the incident and apart from receiving a bill for early termination yet you knew he didn't ask for the PAC code we have had no correspondence from 3 we are going to the press on this and you better have answers for them as we are contacting your CEO

  • tedstercal Tedstercal (@tedstercal) reported from Newton Aycliffe, England

    @ThreeUKSupport I'm still in contact with Samsung support team. I'll come back to you with results. Must say I'm not impressed with the issue/support from 3. Loyal customer for years & best I get is "contact Samsung".

  • darlofanatic1 ⚽️Soph⚽️ (@darlofanatic1) reported from Darlington, England

    Three Network is horrendous man. No service for a good while! @ThreeUK

  • EmmaWhitfield5 ECW 💭 (@EmmaWhitfield5) reported from Darlington, England

    @ThreeUKSupport why is my phone not working pls

  • DezyByers33 Dezy Ward (@DezyByers33) reported from Spennymoor, England

    @markcatmu11 @ThreeUK I couldn't agree more mate.. ive had terrible service from them too

  • timhardinguk Tim Harding (@timhardinguk) reported from Sunderland Bridge, England

    @ThreeUKSupport #makeitright contract ends in 14 days, can’t upgrade your system #sucks loops in circles !

  • Funstie Jonathan Peat (@Funstie) reported from Darlington, England

    @ThreeUK 4G service is crap! In London all day today. Full 4G signal, no service. Had to turn off. On the train now, 4G signal but no service. This is being tweeted on 3G. Similar problems in Newcastle. Looking to switch.

  • leeds2d JT (@leeds2d) reported from Bishop Auckland, England

    @kitchh_ @ThreeUK Worse mobile network in the uk

  • wils_pw Paul Wilson - AKA Sunday Willy (@wils_pw) reported from Shildon, England

    @ThreeUKSupport Yes, signal improves in other areas and I do have access to wifi.

  • caznew1 Carolyn Newman (@caznew1) reported from Aldbrough, England

    @ThreeUK so got up this morning and had WiFi calling in my house - took phone with me outside and came back to ‘no service’. Phone is useless without it as no signal in our village - please get it sorted! Done all usual fixes ....

  • wils_pw Paul Wilson - AKA Sunday Willy (@wils_pw) reported from Shildon, England

    @ThreeUKSupport It's been like this for a long time to be honest, it's the area where I work. No of my colleagues seem to have any issues, mine is constantly lagging.

  • dibbs1967 Dibbs (@dibbs1967) reported from Sunderland Bridge, England

    @ThreeUK @Ofcom Waited over 4 hours yesterday. Disconnected 4 times. 1 hour 15 mins waiting inline today and as i got to position 1.....yup disconnected. Shocking service and held hostage.

  • leeds2d JT (@leeds2d) reported from Bishop Auckland, England

    @Parlez_me_nTory @ThreeUKSupport @ThreeUK I tried 3 once but as I worked in 2 locations I needed reassurances that coverage was good at both. Yes they said. Got a sim and got half a bar at home and 1 bar at work 🙈 Their Customer Svc virtually called me a liar so binned them

  • DezyByers33 Dezy Ward (@DezyByers33) reported from Spennymoor, England

    @ThreeUKSupport No its still not sorted.... despite seeing proof of age etc at the time in your shop where they asked me to go, when i got there your systems were down so it wasnt sorted. You wont sort it till i do another 40 mile round trip to the nearest shop yet again

  • DezyByers33 Dezy Ward (@DezyByers33) reported from Spennymoor, England

    @ThreeUKSupport Ive been to the shop nearby (40mile round trip like i was asked to, got there and your systems were down!!!! Just going round in circles here, very poor service

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

  • Purple_Worship Emma Adwoa Sawyerr (@Purple_Worship) reported

    @ThreeUKSupport Hey Maxine, no it is certainly NOT GOOD. It's dishonest and despicable. I can certainly make a complaint but that lets Three off the hook when you "accidentally fail to investigate" Ask me how I know. What is Three going to do about it besides expressing platitudes?

  • Jaydeecee2012 Jacqui Carpenter (@Jaydeecee2012) reported

    @ThreeUKSupport please please can someone help? My new iPhone just keeps letting me down. It has been faulty from day 1, you sent me a new SIM card but it really hasn’t helped.I’m not asking for a new phone but would appreciate a check/repair please?

  • Marooned_Sailor Ian Judd (@Marooned_Sailor) reported

    @O2 @VodafoneUK @ThreeUK if I bought a US iphone14 when travelling in the US can you support the eSim plan needed here in the UK?

  • roddy_ftd83 Roddy Wallace (@roddy_ftd83) reported

    @ThreeUK hi can I ask why your prices are so high for monthly customer contracts iPhone 14 pro compared to your rivals?

  • MasBeaton Mãšøñ🍁🏳️‍🌈 (@MasBeaton) reported

    @ThreeUK this is past a joke,I have a iPhone 13 and I get absolutely NO signal anywhere I am,not a thing loads,I’m paying £50 a month for something that is basically unusable,feels like I have gone back to 2012 with how low your speeds are,shocking,never gets resolved either

  • xx_umama 𝓊 (@xx_umama) reported

    @ThreeUKSupport Fix your network fgs🙄

  • brownii_love 💜Lauz💜 (@brownii_love) reported

    @ThreeUK I would love to know who introduced a charge for the go roam... £2 a DAY to use the data YOU ALREADY PAID FOR when it used to be FREE... bad form 3... might switch after this contract.

  • dolphins_carter Ian Carter (@dolphins_carter) reported

    @ThreeUKSupport Signal at The Three Counties Showground Malvern is terrible. 4G not working. It switches to 3G and that works. Baffling 🤔

  • Purple_Worship Emma Adwoa Sawyerr (@Purple_Worship) reported

    @ThreeUK I DID worry & rightly so, Manjol did NOT cancel the order I DM’d @DPDgroup_news & then spoke to a SA rep The order is very much in the system. #Nafeesah: “They have NOT cancelled the order at their end, it will be delivered on Monday” Wow The lies. #LIARS. 3/3

  • dp565 DP (@dp565) reported

    @ThreeUKSupport Yes there was, they were working on it, no fix found, advised to raise formal complaint, more working on it & told all fixed and to test it, still not working, no further calls from the team. I’m now reaching out via Twitter to get this resolved, thank you.