3 (Three) Outage in Keele, Staffordshire, England

For the last few months I have rubbish signal in my house, I'm not happy about paying £50+ a month for people not to be able to contact me or me to contact them. How can this be resolved? @ThreeUK @ThreeUKSupport

@ThreeUK Thats yet another contract that you've lied about. Customer service is just something for other companies, isn't it.

@allanbailes @ThreeUKSupport I can't even get through to them, without waiting over 45 mins. I don't have that time to wait. Its such bad customer service 😔

@ThreeUKSupport I’m having network issues in Cheshire! Can’t use any emails or internet apps. What’s going on?

@ThreeUKSupport It's been escalated now via customer relations so fingers crossed it get resolved soon. Thanks

Please don’t just send me that shit online test to do. The matter of the fact is it isn’t fit for purpose and I am paying to have to use my partners @ThreeUK data to connect our tv !!

@stuarttaylor79 @ThreeUKSupport We both pay for a service (I have 2 contracts), but they won't compensate you for half a days downtime.

@stuarttaylor79 @ThreeUKSupport *******, its only been down half a day

@ThreeUKSupport I’ve been with you for many years but the deal you’re offering me to stay is worse than a new customer would get. I wanted to complain that you don’t reward loyalty.

@TalkTalk It’s really bad Netflix either won’t connect or constantly disconnects my phone won’t stay connected and having to use my partners 3G hotspot with @ThreeUK just to use WiFi!

@ThreeUKSupport On my way to republic of ireland on a boat...never had a problem before...data allowance had just rest on the 23rd as well....

@ThreeUKSupport St7 1nj Google pixel 2 xl, we seem to have signal now

@ThreeUKSupport is the network down,I'm currently without no signal in the stoke on treat area

Why is @ThreeUK & @ThreeUKSupport unsupportive?! They really lack flexibility and empathy. Horrified that they’re customer services team won’t let me walk them through the incident!

@ThreeUKSupport (2) he explained all I had to do was when my contract came to an end, and swap the numbers over. So that is what I did, turned out when I took the new contract out with the adviser he put down my date of birth wrong.

@ThreeUK I have a problem with my "20+ 5G. I cannot find anywhere to get this sorted online. Tried the website and it just says "that didn't work". It is the charging port that seems to be the problem, like many others have had! What can I do?

@ThreeUKSupport No... I added a bundle when the WiFi wasn’t working at my work in November but I’m at home now on furlough so need it nor’easter to be paying for it... tried in December and again in January and it won’t cancel... please help!

@ThreeUKSupport I have been in limbo of not telling anyone my new number incase it went back to my old number and confuse my contacts. Totally inconvenient and I will be making a formal written complaint. In the mean time, I’m going to advise everyone against 3 mobile

@ThreeUK sick to death of having no signal, sick to death of not getting my sim card requested on 25th December, sick to death of being hung up on several times, sick to death of being promised the sim card and it not arriving, sick to death of your automated system.

@ThreeUK abroad and need to speak to an advisor over the phone. Have been given a number and options 4,3,4,1 on a chat but they are not correct! You really need to sort customer service! How can I speak to someone?

@ThreeUKSupport If you had staff members that were properly trained and did what they promised their customers they’d do - there would be no issue. I’m very annoyed and when trying to go through to complaints I was on hold for over 30 mins. Not acceptable.

@ThreeUKSupport I keep getting calls on my landline from you, neither myself or partner have a 3 contract. Googled the number and it appears to be a genuine call. Can’t contact you via online chat as don’t have an account can someone help?

@ThreeUKSupport any network outages in rg8?