3 (Three) Outage in Juniper Green, Edinburgh, Scotland

@ThreeUKSupport @Rpearson081 The 999 calls connected then disconnected after I asked for the emergency service I wanted. Got a bleep tone and a message on the screen saying Network error. I tried 3 times and gave up. Police eventually called me as there were 3 lost calls and thought I was needing help.

@Rpearson081 @RangersBoy8877 @ThreeUK @ThreeUKSupport @SkyHelpTeam @WhatsApp I want to change providers as the signal is very poor to no signal at all and that is when am in the open. Can't do this until 2021 so Three better improve or provide a reduced bill for a service am not getting.

@Rpearson081 @RangersBoy8877 @ThreeUK @ThreeUKSupport Three are shocking and have a terrible signal coverage. I had to make a 999 call three times only to be cut off each time as no signal. Thankfully someone else called for the ambulance and the heart attack patient survived.

@Rpearson081 @CEOemail @ThreeUKSupport @ThreeUK @Three_Is_Broken @EE @giffgaff As soon as my contract is up with Three, I'm moving to another service provider. Only get poor service and coverage from Three and has got worse recently. Not wasting money any longer on this appalling company who provide you with nothing.

@ThreeUK @ThreeUKSupport Have just spent the most hofficially infuriating few minutes of my life trying to string together a conversation with some absolute moron in your joke of a call centre. You guys must work tirelessly to attain such Herculean levels of abject service.

@ThreeUKSupport @ThreeUK No service yet again. ! Losing patience Mofos 👊🏿

@ThreeUKSupport I've also tried turning the phone off and on and switching to airplane mode and back. Having no issues across town at my work, so know it's not the phone.

@MustardSeedUK @ThreeUK Absolutely, this morning I had no signal whatsoever, restarting the phone got a signal, but no data access. The last one was country wide as well, but didn’t seem to get picked up by journalists.

@ThreeUK @metwhine aye, maybe quit being sarcastic on twitter for a while and actually respond to customers having issues. idiots.

@ThreeUKSupport my 4g is down and I need it for my job, this is a joke £100 a month and for the service to be down

@ThreeUKSupport my 4g is down and I need it for my job, this is a joke £100 a month and for the service to be down

@ThreeUK @ThreeUKSupport . Just 48 hours I was singing your praises to a few of my mates asking why they were staying with a rival network. I told them three was the way forward and then you go & let me down like this. Looks like finally it’s working but let’s not fight again pls

@daveake @ThreeUKSupport Until recently the app Three provided allowed checking of data allowance if you were in mobile data mode on the iPad. No problem! The the app was updated “to work in Wi-Fi mode as well”. That’s when all the problems started, requiring a password and an incoming text.

@ThreeUKSupport Kirsty, I have neither three phone, nor a three home service. I have an iPad with a 200 MB/month SIM, and I would like to check the usage. With Wi-Fi disabled, mobile data enabled 192.168.0.1 just times out. You are apparently sending a text to my iPad, which cannot receive it

@ThreeUK I know it is a stiff competition but you must surely have the worst customer service in the mobile industry

@Three_Is_Broken @ThreeUK Usually not too bad around Edinburgh but today when I got over the hill and the phone swapped to an Edinburgh mast it just stopped routing to the internet.

@ThreeUKSupport Nope not yet as work is an issue. Best after 7pm tonight

@ThreeUK Mobike data on Three network has not been working for two weeks now n the EH26 area. Never a problem before

@ThreeUKSupport I’m looking for prices on an early upgrade. I don’t have the time to sit on the phone but every time I start a live chat the systems are down :(

Really starting to piss me off how bad @ThreeUK ‘s signal is... I’m in central Edinburgh I have 1 bar of 4g and it takes 20-30 seconds to load 1 picture...... IN THE CENTRE OF TOWN

@ThreeUKSupport @AndrewCruzeUK As can how rubbish your network provider is

@ThreeUKSupport No data or signal at all 😥

@ThreeUKSupport why ask me to do a survey with text replies then charge me for the replies. Honestly that's pretty poor.

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport Hmm. That sounds like a very standard excuse for the network behaviour I see pretty much 24:7 across the country - it suggests your network isn’t up to scratch

@Nate_Brady @ThreeUKSupport Will do. It does seem to new customers who are having the same issue. I only joined on Thursday. I’ve uninstalled the app for now and will try downloading it again in a few days. I don’t have much faith it’ll work though!

@ThreeUK It's like when have a rant on a WhatsApp group chat then realise it was a bad idea.

@ThreeUKSupport Since I've moved to Edinburgh last December. At home even though the signal strength is between 50% - 75% I never got a decent speed. I've opened many requests for the technical support to check that but nothing changed so far.

@DMcGillivray2 @ThreeUK @Ofcom I had to threaten to report them to Ofcom Don as they guy was constantly asking me questions. He said he had never refused to give me the PAC code but just wasn’t getting round to it, demanding to know which phone, how much etc.

I spoke online to @threeuk and also a shop and the deal wasn’t anywhere near as good as @O2 so now moved 2 of the 3 phones on Three to O2. These questions to “help you” obviously don’t make any difference as it’s still the same deal being offered when I moved the last one. 2/2

@ThreeUKSupport I did even though I don't believe the problem is with my device, since yesterday I've got the very same issue and also a friend is experiencing the same here. It got better only in the evening. That's been terrible lately

@ThreeUKSupport Very slow connection as shown on the speed test. A friend also on three is experiencing the same. It's as bad as yesterday. Just improved in the evening. Can't load anything.

@Barriestweeting @VodafoneUK @ThreeUK best for customer service in my opinion.

@ThreeUKSupport well i can’t find it, who can i phone to cancel

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport Whatvis the point of having an offer in Dominoes when the code comes through the morning after the offer expires. Complete waste of time. Don’t have a service unless it can actually do what you say it will.

@ThreeUKSupport Nope they seem to be fine, only data. I’m in a different postcode now and it’s working fine so it appears to be the city centre area that is having issues. EH12 5JP

I have 3 phone contracts out on @VodafoneUK and have had nothing but issues with them all today I have been advised I have been lied to by their own staff resulting in me missing payments! All contracts being cancelled stay away from Vodafone people back to @ThreeUK for me

@andrevenancio @ThreeUKSupport Yup. I guess Three should work on the E-sim support because otherwise neither Apple Watch Cellular nor the new iPhone’s esim will work :(

@cheekychopscat @ThreeUKSupport I have to say I got a response from the Exec team very quickly. It's not worked out in my case because the first person assigned to me was an idiot but I'm hopeful they'll help you.

@Zaid55254400 @ThreeUKSupport Certainly no value for loyalty. Despite being a customer for years they took £275 from my bank anyway three weeks after admitting it was the wrong amount. Really poor. Hope you get a better deal.

@ThreeUKSupport @Abcmsaj I'm still waiting for you to clear up my £275 bill which your bad advice caused me to run up in the first place. Shocking how even after three weeks notice you still took it out of my bank account knowing it to be wrong.

@lau_smith26 @ThreeUK They'll tell you anything! I got landed with a £275 bill for bad advice which they took from my bank account despite knowing for three weeks it was wrong. Hope your Nan gets things sorted out quickly.

@jabs198 @ThreeUK Good luck! They took £275 from my bank account knowing for three weeks it was wrong and they won't even give me a deadlock letter to take it to Ofcom. Hope you get your issue sorted quickly.

@ThreeUKSupport Then please take this as feedback, it’d be great if you guys start offering support for Apple Watch Cellular. I am interested in getting one but since you don’t support it that’s an issue! I‘m sure many others do share the same sentiment.

@ThreeUK @ThreeUKSupport With the new product announcements, do you have any plans to support Apple Watch Cellular?

@ThreeUK 4th day now with unusable 4G service. Technical says my equipment at fault. But why does it work 3am

@ThreeUKSupport full 4G signal and 13mbps upload but only 2-4 mbps download. Been like this for 2 days. Using 3 Huawei router and external aerial. Dd11 4rr

@SkyHelpTeam Back to good old @ThreeUK broadband. Sky is down for a change. 🙄

@hossfitt @Three_Is_Broken @ThreeUK @ThreeUKSupport I argued with customer relations relentlessly for 6 months. I also didn't pay a penny those 6 months either

@KingSavageShaun @Three_Is_Broken @ThreeUK @ThreeUKSupport How you do that I'm living on 3g as shite signal most places

@ThreeUK @IgboTifosi It’s been months...when will the 4G network issue be resolved...I’m tired of calling 333 to resolve the issue. Nothings being done. I’m struggerling to see the point in paying for something I’m not getting!!!

@ThreeUKSupport Been having network issues with you for the past few months now, I’m sick of ringing 333 to try and resolve it !!!!!!

@ThreeUKSupport network down AGAIN

@ThreeUKSupport I sent the thing back, I've not seen the refund yet. I'm dreading having to phone up your abysmal customer service again.

@DaliyaNava I thought it was my stupid @ThreeUK 4G Lol