3 (Three) Outage in Juniper Green, Edinburgh, Scotland

@6BROWNIN @ThreeUK You should! Everyone kept telling me how bad they are but I haven’t had an issue until the time I actually needed their help with something important.. good luck!

Not that you didn’t know, but I gotta say absolutely awful customer service @ThreeUK - advisors hanging up, playing music while chatting to their pals instead of replying to you on the phone, miscommunication between departments.. looking for a new provider now! #badservice

@ThreeUKSupport Nothing yet I'm afraid, haven't been able to do anything given the systems outage

@ThreeUKSupport Need to help my dad with a change of ownership but been trying on and off since 5pm last night and got nowhere. Must be a pretty big systems issue!

@ThreeUKSupport Has not resolved the issue

@ThreeUKSupport not able to text from my phone or receive any. Is there an issue in EH6?

@ThreeUKSupport Thanks for the reply. Managed to get some online chat support this morning and it turns out my number has been ported to another network. I don't know why.

@ThreeUKSupport My number no longer seems to be registered on network and I can't access my account online as you're Experiencing Technical Difficulties. What's going on?

@ThreeUK do you have any plans to improve signal around Midlothian & Edinburgh? I get 1 bar max, and despite saying I have a 4G connection nothing loads. If nothing changes I'll be forced to change providers.

@ThreeUK hi there, are there issues in edinburgh eh6? my work router keeps kicking me off the network and saying incorrect passwords

@ThreeUKSupport Hi, I've had no mobile data signal since yesterday lunchtime. EH11. Any known problems? This is getting old v quickly.

@CarDealerEd @vertumotors Great interview. Been stuck all day with 10% wifi then @ThreeUK went down! Now catching up. The reason I invest in VTU is Robert. It's like buying £10💷 notes for £6.80 at the moment. A dividend would be nice but sure VTU will double up next year as a goodwill gesture

@ThreeUKSupport Hi, I am trying to find out if my phone has WiFi calling enabled but the info for Oneplus 7T is blank on device support. Can you help?

In other words, we’re in for a long one. Having to do a Zoom call this morning on the ropey @ThreeUK 4G network was not fun...

@ThreeUK the AI cube is rubbish keeps losing signal every day multiple times a day. I'm not paying for a service that isn't upto par.

@ThreeUK @ThreeUKSupport The reason 5th Generation (5G) technology is dangerous is because its signal is RF Radiation. There are hundreds of peer reviewed scientific studies linking RF Radiation to DNA damage and cancer (see Scientific Studies).

@ThreeUKSupport This doesn’t address any of the issues raised by the Swiss. Sorry. You know the risks but you’re only interested in £$€. The problem is, your greed is my risk.

@ThreeUK You can't even deliver 4g in Edinburgh city centre £20 a month can't even get signal to make call

@ThreeUKSupport It’s been the entire week. Even on 3G it’s very patchy and doesn’t really work despite there apparently being signal. When I load WhatsApp it can take up to 10-15 mins to connect. This is my work postcode. It’s the Scottish Government’s Victoria Quay building.

@ThreeUKSupport Not particularly, just seem to have poor service with both

@AkamaruKaras @ThreeUK Why I don't get contract phones any more, I just buy them outright. It's just a really **** finance deal.

@GruffDawg @ThreeUK All the major networks seem to be pulling this. Its just a bit ****. My sim only contract is pretty cheap but if you got your phone with your contract its a bit steeper

@AkamaruKaras @ThreeUK Damn, every contract I’ve ever had just said it’d be the bank of England’s inflation rate. 4.5% is steeeep.

@ThreeUKSupport Afternoon. Samsung replaced my S20 with a new S21 on warranty after the S20 was beyond economical repair. My bank's phone insurance have requested I get a note from yourselves showing my S21 IMEI on your network as proof of ownership for their policy to be active.

2 hours on the phone with @ThreeUK to be transferred between 5 different people, to then be disconnected with no call back and receive a message saying my complaint has been resolved. Absolutely appalling!!!! 😡😡

@ThreeUKSupport It's been about 15 minutes now. Getting fixed line broadband installed on Monday because you're not providing the service we're paying for so will be cancelling the contact. You've rolled out 5G down the road but not fixed the 4G already here. Priorities are wrong.

@AkamaruKaras @ThreeUK Yeah mine does that too. Just threaten to leave every couple years and the customer retention people will put it back to the original price. I'm with o2

@ThreeUKSupport SIM CARD INFO shows the number as UNKNOWN - I know how a SIM Card works and there seems to be many users with this problem, after ordering a replacement SIM. I use another SIM from another provider and number shows. Typical Three!

@ThreeUKSupport Not noticed any other connection issues. Mum is a pay as you go Tesco customer who has WiFi on her phone but not data. She’s receiving text messages from other numbers and is able to send text messages fine too.

@ThreeUKSupport It seems to take a while on the website then gives me the error "We're having some problems It's not your fault it's ours, please try again later." It's been like it since about 10am this morning.