3 (Three) Outage in Deepcar, Sheffield, England

@ThreeUKSupport At the beginning of lockdown 1.0 I locked my aim and needed a new PUK code. Roll on almost a year and my phone miraculously has WiFi but not phone or data. I've bought an upgrade and would like to unlock my new SIM. I've tried calling and nowt works. Help???

@ThreeUK never known signal as poor as it is lately s75 area in England

@S10Blade @ThreeUK Powercuts at 10-1030pm though seems out of character. You’d expect earlier if it was a surge that did it. I’m more annoyed my 4G coverage seems to have dropped by 2 bars and yet no explanation from @ThreeUKSupport for this but I get txts saying issues when seemingly aren’t any

@S10Blade @ThreeUK Still sod all network coverage here. Restarted phone twice now just to be sure. Not exactly filling me with hope for next few days when I’ll have no WiFi and was reliant on mobile actually doing what I pay them for!

@S10Blade Sounds like same for me. Except I’ve no network coverage being found for @ThreeUK so I was reliant on router being on. Come tomorrow I won’t even have that so I hope to wake up to some clue why that’s failing on me too.

@ThreeUKSupport What’s really “great” is when you suffer 2 power cuts locally and realise you’ve lost all mobile services too. Why has my network coverage vanished & why did your service let me down when I needed it the most?

@ThreeUKSupport @ThreeUK No text messages for over 12 hours now .please can you let us know when this service that we pay for is to be back on

@ThreeUKSupport Both my wife and myself are having some issues making and receiving calls today. Outgoing calls either take sound 10 secs to go through or not at all and on incoming calls the caller sometimes gets a message saying this number is not in use. S35 postcode area.

Hey @ThreeUK - Why can nobody ring me? Everything works fine from my end and I’ve no issues with signal or my phone but if someone tries ringing me? It won’t connect. Odd.

@matthewlawton @ThreeUK @ThreeUKSupport I’ve just put my SIM in. No message about transferring tomorrow but one prompting if I want to transfer. When I click on that the earliest date it gives is Monday! Too late then as I’ll incur fees from old network 😡

@ThreeUKSupport I don’t want to put the sim in the phone until I know my number is live on your network. Can I not do that?

@ThreeUK currently on hold to customer service, no one answering but got kids screaming and Indian music in the background. #fail #customerservicefail

Dear @ThreeUKSupport the 4G home broadband service has been poor in S10 (Sheffield) for the last week. Regular dropouts

@ThreeUK has the network gone down in Hd3?

@ThreeUKSupport Hi the problems seem to be resolved now. Thanks

@ThreeUKSupport how do I complain about your home broadband. Your call centre isn’t accepting calls. 4G has been up and down for weeks.

@ThreeUK Don't go on 3 especially if you're in Sheffield the coverage is horse shite even people on pay as you go Giff Gaff receive better coverage and customer service

@ThreeUKSupport I understand that. But I have been trying for 2/3 days now. If my WiFi isn’t going to work then I would like to cancel please

@ThreeUKSupport Suzi when you get a minute love can you reply. I would like to sort this out so I can get the service I’m paying for

@ThreeUKSupport You reply to this, but then someone else picks up. No one know what they are doing and I just keep getting cut off. It’s beyond frustrating. I just want to speak to someone who can sort out my issues. It should not be that hard to sort out problems.

@ThreeUK are weak. They remove comments they don't like, and ignore the fact that staff treat those with mental illness appallingly. Cue the copy pasted 'sorry you feel that way' dismissal, from the indifferent, mocking, business.

@ThreeUKSupport I’m a taxi driver so roam the city a bit. But central part of city it’s a very poor connection

@ThreeUK - any chance you can actually fix the problem with requesting a new password from your site? I cannot get in an despite speaking with cust serv, still no new pw access!

@ThreeUKSupport My Huawei AICubeB900 1000 GB data Poor internet performance issue.

@ThreeUKSupport Yes I've already done that twice and its still really bad!! I only have 1 bar of signal. Im considering of leaving this network because of this as i cant even use my phone

@ThreeUKSupport How do we access online support?

@ThreeUK Seem to have "Text delivery reports" added to my bill. What are they? Neverasked for them, never had them as far as I know.

@ThreeUKSupport been loosing signal multiple times a day and no connection in the east Cheshire area, any ideas?

@ThreeUKSupport My 4G home connection has been dropping packets all day. Connected to Cell ID 2792776 / eNBID 10909. Basically unusable as can't sustain a constant connection. Is there a known issue?

So these numbers don't make any sense whatsoever and he can't even explain it to me. So here I am, hoping that this router turns up at Three because apparently there is no other solution. Or is there? @ThreeUK @ThreeUKSupport