3 (Three) Outage in Deepcar, Sheffield, England

@ThreeUK has the network gone down in Hd3?

@ThreeUKSupport Hi the problems seem to be resolved now. Thanks

@ThreeUKSupport how do I complain about your home broadband. Your call centre isn’t accepting calls. 4G has been up and down for weeks.

@ThreeUK Don't go on 3 especially if you're in Sheffield the coverage is horse shite even people on pay as you go Giff Gaff receive better coverage and customer service

@ThreeUKSupport I understand that. But I have been trying for 2/3 days now. If my WiFi isn’t going to work then I would like to cancel please

@ThreeUKSupport Suzi when you get a minute love can you reply. I would like to sort this out so I can get the service I’m paying for

@ThreeUKSupport You reply to this, but then someone else picks up. No one know what they are doing and I just keep getting cut off. It’s beyond frustrating. I just want to speak to someone who can sort out my issues. It should not be that hard to sort out problems.

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK Appalling service from 3, joke of a company who do not deserve customers. Never seat with such incompetent idiots

@ThreeUK Your staff dont know their *** from their elbow. Been trying to sort an issue out for days and your service is rubbish and no one know what to do before being cut off. You don’t deserve custom, poor show three

@adilondoner @ThreeUK I made it all the way to number 1 but chat ends at 6pm and I never got through. I can't waste a other day on it. Corona is not an excuse for a 9 hour wait. You cannot tell me that a mobile phone company can't get the tech so its employees can WFH! #fuming

@ThreeUKSupport @ThreeUK The app is useless, I’ve been trying for 5 months to change my address on it and it just comes up “there’s a problem we know about.” Whenever I go on live chat they just say I’ve to do it on the app. How can I if it comes up with a problem each time. Help

@ThreeUK I’ve tried both these options and neither have been to solve the issue

@ThreeUK a 2.7% increase on mobile contracts when so many are isolating on reduced wages or key workers is pretty bad timing.

@ThreeUK I don't think at this time it is appropriate to be putting prices up! I feel you have seriously dropped the ball and should be offering your customers help not putting prices up! As a household of small business owners, we have no income and are not likely to until June.

@ThreeUKSupport please can you tell me why my network is so slow I only have 1 bar for reception and my 4g is not loading I am using to switch to 3 g and that is poor. I work for the NHS and am working remotely and need my phone to contact employees. Please can you let me know.

@Three_Is_Broken @ThreeUK I upgraded 2 weeks ago and had nothing from that day and carnt get a resolve even though a phone 3 times a day , I’m paying for 2 x WiFi boxes that have never worked

@ThreeUK @ThreeUKSupport now call me a liar saying I actually recieved the boxes 2 weeks prior to when I do but said they carnt check it’s what it says on the system so I carnt cancel Call your customers Liars

The mobile data coverage on @ThreeUK is garbage cant get a strong signal anywhere in Sheffield even Giff Gaff pay as you go is better....expensive shower of shite

@ThreeUKSupport Sorry Jordanna we were having a good chat, but then the connection dropped. Tried to reconnect to chat session but no luck..let me know outcomes of the extended tests. Thanks for all your help.

@ThreeUKSupport No tech case raised or support offered. Was a bit odd.

@ThreeUKSupport You’ve already told me there is a fault and you’re repairing it? What do you need to investigate? Can you just fix it please so I can actually use some sort of internet thanks 👌

@ThreeUKSupport if there is a worse customer service than 3 I would like to know. I cannot access my bill as despite me changing my password when I log in it says unrecognised tried to phone an as usual deplorable customer service says they cannot help.

@ThreeUK That’s it after 12 years of being your customer I’ve had enough of your broken promises , complaints never investigated , a cataclysmic battery of poor service. I’ve defected to another provider that values my business. #poorservice #neveragain #3worstnetwork

People only the bad experiences too much. Tell me a time you had A great customer service experience. I bet you can't! @ThreeUK always smash it and even more so with a moving in gift hamper @bt_uk just sorted me with BB and a £100 gift card @xboxuk and #GamePass I mean come on!

@ThreeUK My network doesn't work every week, if I ring up about it three they keep me on the phone for hours to waste my time doing the same basic checks. I use giffgaff even though I'm imprisoned in a contract with three. Don't buy three folks!!!

@ThreeUK hi i have been trying to cancel a tablet contract i took out along with my phone which is nearl finished i was on the phone for over 1hr to someone who kept trying to sell me other deals when i said no he cut me off shocking customer service im so annoyed at this

@ThreeUKSupport Thanks, I used the sale live chat to check and got everything I needed. Problem I have more than one account registered to the same email- it doesn’t work

Please @ThreeUKSupport, don't make me look bad by recommending a duffer provider to my girlfriend. Yours looked like a better deal, but this hassle is making me question that. What do we need to do? 3/3

@ThreeUK good evening. I am currently out in Turkey and I am trying to activate data passport. It keeps@telling this is unavailable. Can you help please

@ThreeUKSupport Listen Scott, how in the blue hell am I supposed to know to cancel a contract when my phone number never changed? Why was a second phone number created? How about you answer my questions instead of try and tell me how it’s not possible and how it’s all my fault.