3 (Three) Outage in Deepcar, Sheffield, England

The mobile data coverage on @ThreeUK is garbage cant get a strong signal anywhere in Sheffield even Giff Gaff pay as you go is better....expensive shower of shite

@ThreeUKSupport Sorry Jordanna we were having a good chat, but then the connection dropped. Tried to reconnect to chat session but no luck..let me know outcomes of the extended tests. Thanks for all your help.

@ThreeUKSupport No tech case raised or support offered. Was a bit odd.

@ThreeUKSupport Hi, thanks. Just talked to your chat help who can't see any issues and frankly I'm not sure had any access to information you may have.

@ThreeUK Customer loyalty deal that just isn't. New customers are offered the Mate 20 Pro at £40.00 per month (conditions applied) and a £49.00 upfront. Existing loyal customers pay more for no upfront charge cos of the charge added to the bill over the contract, 24 mth. Huh!

@ThreeUKSupport I’m having major problems with 3 and I’m not happy... I paid THREE direct debits in December which is totally wrong, I have one phone & broadband. One bill was for £20 MORE than I should be paying. Then if that isn’t enough, yesterday I received a letter about...

@ThreeUKSupport 10th November via the Three application on my mobile phone. Been a very poor month or two of service from Three coupled with the poor data and mobile coverage at my home.

worst thing i’ve ever done joining @ThreeUK @ThreeUKSupport absolute dog shite

@ThreeUKSupport I have had the sim for around 3 years. My postcode is S8 9FP. The signal hasn’t been an issue until the last few months as noted before.

@ThreeUKSupport Since three had issues with their network a few weeks ago I realised there was a problem. Overall I would say three months since service started to diminish. My first two years on three were excellent but since my latest renewal it’s not been as good.

Once again @ThreeUK service on mobile is terrible. S8 in Sheffield and I can’t use data at all without WiFi on. This is another week with poor service. Turned phone one and off, data on and off but nothing improves

@ThreeUK your customer service stinks! After being promised a refund for money taken in error three times it still hasn’t been refunded. Will be cancelling all four of my family accounts ASAP #shitcustomerservice

@ThreeUKSupport Can't get through on 333, Live Chat disabled, no option to log a complaint as required by Ofcom, will try writing you a letter tomorrow or failing that smoke signals. Over 10 years as a loyal customer to be treated like this.

@ThreeUK Not for me. 3rd full day without mobile data. Not good enough 3. And before you suggest it @ThreeUK I've tried switching it on and off several times and doing a manual network roam. When I rang 333 they were worse than useless - said they couldn't do anything basically

@ThreeUKSupport I have restarted, reset network settings and got a new sim card

@ThreeUKSupport @ThreeUK Network been down all night whilst I have been working and still down now. I know mobile networks fail but absolutely no updates whatsoever from yourselves about the issue after seven hours and counting is absolutely shocking!!!!!

Trying get to PAC from.@ThreeUK is a joke. Look, I'm leaving so just give me a PAC. Customer first right...

Still waiting on my call back from @ThreeUK customer services to sort my insurance out... not impressed

@ThreeUKSupport Any chance of a reply to my DM. Been trying to sort this issue out since 11am. Nightmare. Not impressed now.

@ThreeUK worst customer service I’ve ever encountered place an order for a new contract yesterday morning as well as paying 49 quid up front and 3 separate people I’ve spoke to haven’t a clue when my phone will be delivered after I was told it would be here today

Disappointing the @ThreeUK PAC text service is not working @Ofcom

@ThreeUKSupport Once it has been dealt with, my mum will be leaving Three as the whole incident has been ridiculous.

@ThreeUKSupport i'm having issues with my data again (for the the second time this month), my data literally just isn't working or connecting to the internet at all

@ThreeUKSupport My phone lost signal 4 times .

@ThreeUK anychance you could fix the masts in Sheffield S6 #no service again

@ThreeUKSupport I took out a contract as I thought I couldn’t upgrade, then customer care told me I could upgrade so they ‘cancelled’ the contract I had taken out, long story short they hadn’t cancelled it and after phoning twice more I was billed me £73 which has since been refunded, but..

@ThreeUKSupport @ThreeUK your mifi device is a joke , in the US you have to plug into mains to work, how is this mobile , your customer service is a joke every time I call no one knows anything about my case #joke #rubbish

@ThreeUKSupport @ThreeUK shocking service why tell me you are going to deliver on Tuesday and now say you can’t deliver at all

@ThreeUKSupport terrible service

@Lucwise @ThreeUK You'll be lucky to get any speed from three I left them after they (for the whole 24m contract) failed to deliver even consistent 3g signal In a city they claimed to blanket cover with 4g and as soon as you went indoors you lost all signal completely

@ThreeUKSupport The house on a Hill’s post code is DM’d to you. I did go through this with your colleague, I was advised to turn off my WiFi. Which I have done, but the sucky signal remains...

@ThreeUK Sheffield’s Fargate store staff are so friendly and did everything to try to help me! They deserve recognition for their patience and persistence!

@ThreeUKSupport Listen to the call records, reducing customers almost into tears is not great customer service

@Three_Is_Broken @ThreeUKSupport @ThreeUK Yep! Can’t wait to leave, going to look into consumer rights and challenge the contract as currently I’m paying for a service but not receiving it....

@JanetteMilligan @ThreeUKSupport @ThreeUK It's quite bad today. Seems very slow!

@ThreeUKSupport Not even rubbish signal, just not having signal at all 😂 ME10 3FD

@ThreeUKSupport @GlobalVelocity Yes Falkirk Alloa area signal been rubbish for months tried all the things on phone still the same even been onto Apple it’s ok there side

@ThreeUKSupport It’s not isolated - it’s daily in central london. So there would be no point turning it back on again and i’d be moving from one bad data experience to a another, deliberately slow one.

@ThreeUKSupport Sorry but if ‘turn off our awful 4G network to make your phone work’ is the solution the network offers, you’ve proved my point a bit there

I regret signing back up to @ThreeUK. Slowest, most congested network ever. I'm stuck with them until July 2021. -__-

@ThreeUKSupport Morning, is 4G not working in banbury, as i have only been able to get a umts connection the last few days, please.

@zahid_malek @ThreeUK @SkyNews @BBCNews @TradingStdsBlog @TradeStandards Hi Zahid, sadly retailers do not log IMEI numbers of phones on receipts, usually your Network provider does so when part of a contract sale but not for a one off purchase of just a phone. - Mal

@Davejjanderson @ThreeUK Just guessing they are having problems Let’s hope they’re not about to go ‘pop’ 😉