3 (Three) Outage in Deepcar, Sheffield, England

@katebevan @JRJHealey @ThreeUK I’ve been staring at that for a while & can’t see it as anything other than wilful gouging. £6/GB would be pretty bad in my book, but the same amount for 1/1000th?! There can’t be any reasonable upstream cost explanation – it’s ugly capitalist profiteering, pure & simple.

@ThreeUK Stop my ******* contract NOW!!! I am sick and ******* tired of paying for a contract that I haven't ******* used since the beginning of the ******* pandemic! You send me to a debt agency which I've refused to pay... But have... Just to get rid of you!!! **** off!!!

@ThreeUK @o2 just driven most of the length of the #Sheffield parkway with 1 bar. Call failed. How can the signal be so bad in one of the UK’s biggest cities? I’d understand if I was in the middle of the Cotswolds.

@ThreeUK super disappointed that my 24m contract has expired and instead of automatically moving me to a sim only contract you have charged me exactly the same (£42!) for the coming month even though the handset is paid off. Not the service I expect after years of custom 👎👎

@ThreeUK I really need to cancel my contract with you but each and every time I've tried it's come down to a bloody password that I don't remember. I need this sorting because now I've had a notice for money owed for a phone I've not had for 2 years!

@ThreeUK @ThreeUKSupport It appears that I cannot receive any incoming calls as it says number is disconnected and I cannot make outgoing calls. How do I fix this?

@ThreeUKSupport no matter where I am, I'm getting very poor 4g or no internet connection. Got a new phone, but same problems. I've reset everything, including internet settings. What else can I do? Or are you just getting worse on 4G?

@ThreeUK is your coverage over Yorkshire as a whole very poor?

Asif sorting car insurance isn’t annoying enough, my phone signal is ******* 1 bar in my house and they can’t hear me arghhhh🤬 @ThreeUK

Is anyone else with the network @ThreeUK and think their signal/ service is absolutely shite! 🤬

@ThreeUK my Internet is extremely slow and as been for last 2 day's now and the apps down anybody else having issues

@ThreeUKSupport So no service until Monday when a new sim will arrive & advised to use wattsapp in the meantime. Wow. Three have the right people on the line convincing people to stay, just not the same investment on the resolution team.

@ThreeUKSupport Thanks Pete. We’re all on Three. So signal/service isn’t allowing us to connect properly, getting cut off over and over. I’m on the app now. If the signal was as good as the media engagement, there wouldn’t be any issues here.

@ThreeUKSupport At the beginning of lockdown 1.0 I locked my aim and needed a new PUK code. Roll on almost a year and my phone miraculously has WiFi but not phone or data. I've bought an upgrade and would like to unlock my new SIM. I've tried calling and nowt works. Help???

@ThreeUK never known signal as poor as it is lately s75 area in England

@S10Blade @ThreeUK Powercuts at 10-1030pm though seems out of character. You’d expect earlier if it was a surge that did it. I’m more annoyed my 4G coverage seems to have dropped by 2 bars and yet no explanation from @ThreeUKSupport for this but I get txts saying issues when seemingly aren’t any

@S10Blade @ThreeUK Still sod all network coverage here. Restarted phone twice now just to be sure. Not exactly filling me with hope for next few days when I’ll have no WiFi and was reliant on mobile actually doing what I pay them for!

@S10Blade Sounds like same for me. Except I’ve no network coverage being found for @ThreeUK so I was reliant on router being on. Come tomorrow I won’t even have that so I hope to wake up to some clue why that’s failing on me too.

@ThreeUKSupport What’s really “great” is when you suffer 2 power cuts locally and realise you’ve lost all mobile services too. Why has my network coverage vanished & why did your service let me down when I needed it the most?

@ThreeUKSupport @ThreeUK No text messages for over 12 hours now .please can you let us know when this service that we pay for is to be back on

@EE Been with u over 15 years now and your offers on an upgrade are terrible, looks like I’ll be moving to @O2 or @ThreeUK what’s your plans for an iPhone 13 with 100gb internet or unlimited

@ThreeUKSupport It doesn't work because it keeps asking for the authentication code sent to the number.

@ThreeUKSupport @ThreeUK hi, I ordered a replacement sim last Wednesday but yet haven't received yet. Please help?

@ThreeUK hi, I ordered a replacement sim last Wednesday but yet haven't received yet. Please help?

@ThreeUKSupport I was just wondering if you could see an estimated fix date from your end

@ThreeUKSupport They didn’t advise of a fix date just that there’s a known issue with the mast that’s resulting in loss of a data connection and yes I spoke to technical support who advised that and said the problem isn’t my end, the problem is at the mast level

@ThreeUKSupport I’m trying to work out why I’ve spent an hour on chat help being told what a ‘valued’ customer I am only to be offered a worse sim deal than I could have got directly from your website myself. I find this incredibly dishonest. Anyone else had same experience?

@ThreeUK I’m trying to work out why I’ve just spent an hour on chat being told I’m a ‘valued’ customer only to be offered a worse SIM deal than I could have got directly on your website myself. This feels incredibly dishonest! Has anyone else had this experience?

@scully1888 @ThreeUK Three are mostly a joke but it was handy having free data when abroad earlier in the year. They have enough problems with signal in parts of Glasgow/SL. You can normally get a data sim/virtual sim cheap for countries outside the free usage areas.

@ThreeUKSupport It's been around 4 or 5 weeks roughly. Biggest issue is the phone still shows good signal, so WiFi call doesn't always kick in and then the other end can't hear me on calls. My partner has contacted I think, I'm with iD Mobile who are investigating for me.