3 (Three) Outage Report in Craghead, County Durham, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Craghead, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Craghead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (56%)
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Phone (18%)
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Total Blackout (15%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Craghead, County Durham, England
The most recent 3 (Three) outage reports came from the following cities: Newcastle upon Tyne, Chester-le-Street and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Chester-le-Street |
Phone | |
| Newcastle upon Tyne |
||
| Newcastle upon Tyne |
Internet |
Community Discussion
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3 (Three) Issues Reports Near Craghead, England
Latest outage, problems and issue reports in Craghead and nearby locations:
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Dezy Ward
(@DezyByers33) reported
from
Spennymoor, England
@ThreeUKSupport Ive been to the shop nearby (40mile round trip like i was asked to, got there and your systems were down!!!! Just going round in circles here, very poor service
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUK the complaint was made...and surprise surprise no reply. Your Indian call centre workers were not at all helpful passing us from pillow to post.. they actually made things worse @ThreeUKSupport links they sent never worked. It's been a total shambolic joke. #threeuk
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUKSupport No...and it looks an impossible task to get his refund he is rightly owed. The Indian advised my Godfather he should claim the 2 month payments for the service he never had back from his bank...or credit someone else's 3 account for John to get the fefund from them.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@Nathan_McMillan @ThreeUK @intuMetrocentre Yep... I feel a bit bad as I said to John that the plug in WiFi router from 3 might be the easiest thing he'd need...then for he to go through all that stress, having to see his doctor makes me feel guilty especially when he was trying to cheer me up when I was nearly killed.
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japred chiu
(@japredchiu) reported
from
South Shields, England
@ThreeUK please hear me. I called your customer service coz I have been receiving 2-3 mbps. This is far what u promise 25-35. I never had this speed. They told me to use the chat options rather than call. Still no answer. I queue on your store for almost 2 hours to solve this but
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Dezy Ward
(@DezyByers33) reported
from
Washington, England
@ThreeUK service is appalling like.... i ring you up told to i have to go 20 mile to the nearest shop. Get there and your systems are down. Waste of journey and time
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GLORY.
(@gloriasibz) reported
from
Newcastle upon Tyne, England
@ThreeUKSupport @ThreeUK honestly I’m tired of your customer advisors transferring me to complaints when I have not suggested that I want to speak to complaints team. The queue wait is absolutely ridiculous to begin with. They should be able to try and resolve the solution first
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Dezy Ward
(@DezyByers33) reported
from
Spennymoor, England
@markcatmu11 @ThreeUK I couldn't agree more mate.. ive had terrible service from them too
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Tim Harding
(@timhardinguk) reported
from
Sunderland Bridge, England
@ThreeUKSupport #makeitright contract ends in 14 days, can’t upgrade your system #sucks loops in circles !
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@Nathan_McMillan @ThreeUK @intuMetrocentre The kid who went into me on the bike stopped and profusely apologised..the truck driver carried on... I was in such a state of shock I couldn't even lose my temper with the kid on the bike i basically got to my feet and hurried home. I've never slept properly or ate.
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Dezy Ward
(@DezyByers33) reported
from
Spennymoor, England
@ThreeUKSupport No its still not sorted.... despite seeing proof of age etc at the time in your shop where they asked me to go, when i got there your systems were down so it wasnt sorted. You wont sort it till i do another 40 mile round trip to the nearest shop yet again
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Dave Lee
(@SunderlanDave) reported
from
Sunderland Bridge, England
@ThreeUKSupport It is now over a week since the incident and apart from receiving a bill for early termination yet you knew he didn't ask for the PAC code we have had no correspondence from 3 we are going to the press on this and you better have answers for them as we are contacting your CEO
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Dave Lee
(@SunderlanDave) reported
from
Sunderland Bridge, England
@ThreeUKSupport We are still getting nowhere with this a now just received a bill for early termination fee... Your customer service is absolutely appalling what a shambles if a company you are
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Bootsy
(@19bootsy68) reported
from
Dunston, England
What a bunch of un professionals @ThreeUK #threeuk #threenextwork @ThreeUKSupport are...they tell us to fill an online complaint form out for it to say not a valid postcode. John my Godfather also doesn't have an email address...So we are no further forward. #HarryandMeghan #iran
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GLORY.
(@gloriasibz) reported
from
Newcastle upon Tyne, England
@ThreeUKSupport @ThreeUK I understand the circumstances that are going on right now, it’s already difficult not being able to speak to an advisor over the phone. You can’t be dismissing a customer when they’ve contacted for help.
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Dibbs
(@dibbs1967) reported
from
Sunderland Bridge, England
@ThreeUK @Ofcom Waited over 4 hours yesterday. Disconnected 4 times. 1 hour 15 mins waiting inline today and as i got to position 1.....yup disconnected. Shocking service and held hostage.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUKSupport Your Indian call centres makes it very hard to sort anything out when you get passed to technical for technical to say they are putting you through to technical because this technical can't give the go ahead to cancel the contract. You're a sinister comedy act #cybermuggers.
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Sam
(@purplelime) reported
from
South Shields, England
@rutty_uk @ThreeUK Cheers, some decent plans/prices there. Was always a bit concerned about them not having a help number but I think most networks do it all on social media anyway.
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Dezy Ward
(@DezyByers33) reported
from
Spennymoor, England
@ThreeUKSupport very very poor service
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GLORY.
(@gloriasibz) reported
from
Newcastle upon Tyne, England
@ThreeUKSupport @ThreeUKSupport I’m actually so annoyed and the service I’ve received in the past month or has been absolutely atrocious. If anyone is thinking of joining 3 network please don’t they’re a joke who rip off their customers and the service is a joke!
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Linda Greaves
(@lgreaves222) reported
@ThreeUKSupport We need to cancel a 5G router. We have been sold a router but we don’t have 5G in our area. We have spoken to at least 11 people this afternoon. We are now on to the business care team and I believe we are now being transferred AGAIN.
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Robert
(@r0b5wale) reported
@ThreeUKSupport Hi, nothing seems to be working with my 4G signal. Only phone calls and texts. Any apps are not responding to the network. Everything works fine on Wi-Fi. Can you help?
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Sir Lord RealKayserSoze. 💙 🇺🇦 **** Putin
(@GhostOfSoze) reported
@ThreeUKSupport @sixteenthCgirl If you only trying to fix things after being called out on social media by a very well known and respected historian and TV personality one can wonder what customer service you provide to Joe Public.
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Linda Greaves
(@lgreaves222) reported
@ThreeUKSupport We have been doing that now for the last 90 minutes. We are now on the 11th transfer. It is the worst customer service team ever
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Kirsty 💜🫰
(@kirstyleeBTS) reported
@ThreeUKSupport I contacted your online support but they are just telling me I will see disruptions on the day of transfer….this is not a disruption it’s a major error
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Linda Greaves
(@lgreaves222) reported
@ThreeUK worst customer services in the world. We’ve now been trying to sort a problem out for 3 months. Been on the phone for 50 minutes and been cut off twice.
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Bren 🚇🌈🦖
(@Woof1972) reported
@ThreeUK So when will we get Apple Watch support ? It’s been promised for years and still nothing ?
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DS
(@hubba_hubby) reported
@ThreeUKSupport It’s also when you are outside on the platforms. I know others on 3 with the same issue. You should have engineers go there with their 3 phones and see what I mean
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Bradley Smith
(@Brad1eyMSmith) reported
@aysha_happy1 @DgtmooreNft @ThreeUK So are every network brother and you're not talking to a layperson; I work for a smartphone retailer in the UK. I started at Vodafone in 2015, then to Three, then to O2 and they all have shocking customer services. EE may perhaps stand out with UK call centres, but marginally so
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Mentazm
(@mentazm) reported
Awful internet in EH6 again @ThreeUKSupport @ThreeUK. Close to unusable all morning. Need it fixed before my work starts in the evening.