3 (Three) Outage in Coleshill, Warwickshire, England

@ThreeUKSupport Eventually. 1h 22m phone call and still didn't manage to get it paid do to the IVR and DTMF issue, and no promised call back yesterday. Live Chat agent disconnected chat instantly after waiting about 10 minites. Terrible terrible leaving experience.

@Three_Is_Broken @ThreeUKSupport Glad I left. Vodafone Voxi way forward. 2 months now, not one issue. Paying my last Three bill was one of the most frustrating things I have ever done....

@ThreeUKSupport Still waiting for a reply after 7 hours how poor is this ! Quote " We are here to Help" What help the Business certainly not the customer !

@MrPaulDH @ThreeUKSupport No still not working mine is a new contract as well for my son. My one that I’ve had a few years is working fine.

@ThreeUKSupport the app keeps crashing is there a problem with it at the moment happens on 2 different phones.

@ThreeUK gi my name is Adam, would any one be able to help me please I feel like I'm banging my head against a brick wall. Your overseas customer service have failed to sort my problem out for the 5th day its becoming laughable....please can someone help me .....

@ThreeUKSupport Pointless, done that before and you just come back with ‘congestion in the area’ bollocks. PAC has been requested, time to move to a better network.

@ThreeUK Collin actually laughing like a child down the phone! Extremely unprofessional!!! Shocking service!!! £28 a month for a sim only! I pay £17.80 with @VodafoneUK handset included!! Unlimited text, calls 4g of Data!

@ThreeUK customer services and prices are shocking!!! No offers for existing customers!!! Stepdaughter will be moving to @VodafoneUK

@ThreeUKSupport Everything is crossed here. We're like contortionists 🙈. Will no doubt be back to you all if problem persists. Still need phone service. Please pass thanks to JJ. 🙌

@ThreeUKSupport so cheesed off. Can't contact anyone as three still haven't sorted problem, and need to. Been told resolved each month for 5 months, still without service at end of each month to middle of next, 1m apologies, no efficiency. Cheesed off

@ThreeUKSupport I have lost my network coverage over the last two days, to the point we were almost left stranded while away. Could not call Uber or phone anyone for help. Same just happened now while driving and using the navigation on my phone. It's getting ridiculous now!!!

@ThreeUKSupport Thank you. No issue today supposed there had been a power outage yesterday.

@ThreeUKSupport I will certainly log the complaint, but you have been working to improve your connections since the past 3 years I’ve been on this network and no improvement have been made. University campus near the city centre is 100% of high priority.

Your Minimum Term finishes on : 14/07/2019 does this mean I have to cancel this 14 June as I want to cancel it not continue. @MartinSLewis @ThreeUKSupport

3 network must be the shittest. I have unlimited everything and still never works half the time @ThreeUK

@ThreeUKSupport I’ve had the dongle 2 days I’m just going to cancel the dongle contract now anyway I will have to live with the phone until my contract ends 👍

@ThreeUKSupport So I have now been charged a 2nd month after clearly cancelling the chip twice now. This is terrible customer service your telephone contacts don't appear to listen or do their job. I'm outraged and think I need to end my contract.

@ThreeUK absolutely appealing #customerservice after cancelling my phone aim after it was lost and insurance claim being made I'm now being charged for fraudulent activity on the SIM which you should of cancelled 😠 this plus taking early payments joke a of a #network

Feels amazing been back on my iPhone! ******* awful phones @sonyxperia @Android don’t know how people do it ! @VodafoneUK ******* awful to! Glad to get back on my @ThreeUK 😍

Ditto. Never has an issue with @ThreeUK and luckily i was not affected by this either on all of my accounts with them.

@ThreeUKSupport Look at the coverage map. You'll see that we're in a low signal area Been going on since January.

@ThreeUKSupport B37 6SE. Huawei Mate 10 Pro. There's just enough signal to keep WiFi calling from working reliably, but not enough to hold a call.

So @ThreeUK @ThreeUKSupport you’ve cut me off AGAIN after a conversation on Wednesday that sorted my services out after YOUR error! Your customer service is a joke!

@ThreeUKSupport Discovered the problem my VPN. Turned off and app works

@ThreeUK @ThreeUKSupport Still not working

@ThreeUK @ThreeUKSupport You app is piece of crap. Can we have the old one that worked...

At @ThreeUK you app is crap

Hello @ThreeUK you app still not working. Please dump this new one and bring back the old one

Seems your app is still. Broken @ThreeUK

Absolutely disgusted by the way @ThreeUK have handled my recent order and online chats, promise they have sorted it then same issue now it looks like it’s carrying on tomorrow customer service is appalling no one to speak to and completely fobbed off once again

@ThreeUKSupport Hi There is a problem with the camera. A solution maybe a new screen £125 (unless it’s found to be moisture in which case game over) Apple verified first use on 26 Dec. I would have expected @ThreeUK to honour the guarantee period from then. Yr branch manager looked embarrassed

@ThreeUKSupport I was interested in the iPhone XR. However, my local store told me I’d have to pay for the handset anyway - kind of negates the “we’ll pay your upgrade fee as a treat” incentive as the price difference isn’t even that much! I’d rather wait until my contract actually expires!

@ThomBartley @VodafoneUK @ThreeUK It’s bad enough for me to go to the Ombudsman & @BBCWatchdog this time, I’m sure in a while they will be outed for bad behaviour again, hopefully fined too.

@ThomBartley @VodafoneUK @ThreeUK They ruined my credit file & treated me like crap even though I had been a customer for 9 years. Now they just blanking me, so just want to make sure no one makes the same mistake.

Been 3 months since I left @VodafoneUK after 9 years, so far @ThreeUK have been been incredible customer service wise compared to Vodafone. Really strongly wouldn’t recommend Vodafone for long term contract.

@EE Already did, several times. This isn’t an isolated incident. It happens far too frequently when there are large crowds. Never had the issue with @ThreeUK before I switched to EE.

Hey @EE - I’m trying to run my business but your network falls over whenever there’s a crowd. Never had this with @ThreeUK - you’re ruining my business. B40 1N

@paflad @ThreeUKSupport Good luck with that too 😁 Went yesterday and got Mr J Worth. He refused to help as I don't have a driving licence or passport. Tried again today and got a very helpful lady who accepted my birth certificate and council tax payment card as id.

@paflad @ThreeUKSupport Good luck with that chap. I had to jump through hoops and walk across fire before they'd remove the filters from my account. I'm also a long time customer.

@ThreeUKSupport I'm not sure how long I've had the account but it's at least 5 years. Content filters were never activated. This problem only occurred today. Went to the 3 shop to try and get it removed but they refused as I had no photo id.

@veryfastreader @VodafoneUK @ThreeUK Yeah, @VodafoneUK should be investigated to be honest, their processes encourage getting into bad debt & they are super unhelpful & pretty rude. So far 3 months with @ThreeUK & they’ve been amazing & £50/ month cheaper & unlimited data.

Three are by far the worst phone company I’ve ever been with, robbing bastards @ThreeUK

@ThreeUKSupport You don't seem to understand. I tried that, i spent an hr talking to your webchat advisor who wouldnt help me either. I have called and gone through 'the process' at least 4 times before and Three have still failed to take action and resolve this. I give up. #OffToTheOmbudsman

@ThreeUKSupport I've have never had to give my bank details to you in the past. This whole situation is shocking. If it had been dealt with properly by your teams in the first place i wouldn't be left with this mess and stress.

@ThreeUKSupport I called multiple times several months ago. I cancelled my contract due to the shoddy customer service so have no faith it will ever be resolved tbh. I'm just fed up of empty promises. Not only is it a waste of time & paper but it's a direct disregard for my personal details.

@ThreeUKSupport Yes. That link takes you to the sight but it was after I’d put in details and wanted to pay it flagged up as some sort of security issue.

@ThreeUK Can’t believe being a 3 customer for so long and they can not add on data as my plan has changed, customer service very poor not happy !!!!

@katiemcquaide1 @ThreeUK @ThreeUKSupport Very bloody shady I’ve had enough of them and these stupid games lmao

Tweeted 3 times now regarding @ThreeUK and they keep getting deleted. AWFUL COMPANY

For being a mobile network operator, the @ThreeUK account management pages ("New My3") sure are mobile-unfriendly.

@ThreeUKSupport Nope!!! I want my signal to be back and work as everyone else around my are has a working phone who is with three 🤔 or I’ll be leaving and going back to Vodafone

@ThreeUKSupport Can someone respond on this...feeling pretty let down...i would never have signed up for 24 months if I cannot upgrade without charge after 3 months. I believe the call was recorded.

@them_apples @ThreeUK Leeds Station is essentially a large steel cage. Pretty sure they doesn’t help but it’s still a pain when you are trying to load an e-ticket 😑

@ThreeUKSupport I have recently paid for the new samsung s10+ money has been taken out of my bank but no update on the phone being delivered any help I cant ring customer services as I'm at work

@threeuk Anybody else notice Three network gone really slow over the last month.

@ThreeUKSupport can you please do something when I’m abroad from UK because I have no service. Can you please do something. Like make your service international. I cannot do anything so I’m using my brothers hotspot. Please I want to use my data outside from my country.

@ThreeUKSupport your customer services is the worst I have ever come across 🤯🤬

@O2 My contract is due 28th August - So I'll definitely be in touch! @ThreeUKSupport Seem to offer the worst customer service I've ever faced. They scam me out of data and then make it that the only way I can 'top up' is by signing up to recurring plans. 13 years down the drain

@ThreeUK Three your customer service tells lies over and over again. My husbands bill is wrong after repeatedly saying it was sorted for this month, but oh no, you take the higher amount again. Fed up of ringing