3 (Three) Outage in Coleshill, Warwickshire, England

@ThreeUKSupport Literally the most useless response. You have a customer here that has been with you for 5 years asking for some support with an unresolved issue and getting no traction and when I call up I get no further and it just goes round in circles and have to explain the situation again.

Would like to say a huge thankyou to @ThreeUK @ThreeUKSupport for their fabulous customer service & advice... HOWEVER... Since I've not received a single reply to any of my tweets from them I cant. (Not the 1st time in my many years with them I've had "help" issues tbh)

@ThreeUK are bloody awful 😭😭😭

90 minutes in the phone to @ThreeUK @ThreeUKSupport and got nowhere, other than stressed and angry at the really awful service. So tempted to ditch my accounts and move to someone else. The customer service has been going down hill for a while now.

Shocker, @ThreeUK is down AGAIN good thing I don’t need to go anywhere today as I can’t use anything unless I’m on WiFi 🙃🙂

😡 someone has fraudulently used my name/ address to open a mobile phone contract with @ThreeUK. I call Three and they ask me for password and security questions!! I try to explain that I cannot answer as I did not open the account but they can’t help!! #vpoornoncustomerservice

@BootBorisOut @ThreeUKSupport Exactly. @EE managed it on day one of iPhone supporting eSIM. what exactly it the issue!!

@ThreeUKSupport very annoyed and angry at your service lately and when I call I get put on hold or transfer to the wrong team 😡😡😡😡😡😡😡

@wildaboutimages @EE @ThreeUK I currently have both. Main phone is with EE and happy with the service.

@_catherineannx @ThreeUK Having the same problem everywhere i go get no signal 😞

I have been waiting to get through to @ThreeUK customer service for 2hours 35minutes.

@ThreeUK @ThreeUKSupport @Three_Is_Broken after 6 years I’m leaving. Your data speeds have been abysmal for the past 2 months or so. Nothing has been done to try help. I can’t even read news sometimes. Gone.

Terrible customer service from @ThreeUKSupport - they confirm compensation WILL be offered for the recent outage but ONLY if you call them on a number that you can’t get through it. It’s a never-ending vicious circle and designed so that you won’t claim. Awful. Time to leave...

@ThreeUKSupport absolutely disgraceful cant even get to speak to anyone from 3 going bad to worse

@ThreeUKSupport Apparently. As a Three customer let me give you some feedback. It comes across like all your Tweets are rushed and incorrect. Starting a sentence with a lowercase letter really doesn’t look good

@Saltbar @ThreeUK Absolutely, miss out quite a lot yesterday due to network down, hope we get some payment reduce in next billing.

90 mins without internet earlier even though my phone said full signal, nothing would load, so I couldn’t pay for my parking!!! Nothing but problems with @ThreeUK

@PaoloMariniUk @barmyarmyuk @ThreeUK To be fair I only ever visit London a handful of times but the service is unusable even when I have full bars. I'm not expecting super speeds just enough to send a few pics and videos on WhatsApp. In Birmingham the service is fantastic so it's a bit of a conundrum. Sort it out 3

@ThreeUK what actually happened was without service all morning

@ThreeUKSupport last month of my contract so I will start looking for another network this is trash internet still down 🤨

@ThreeUKSupport can we have the service we are paying for please...

@ThreeUK Absolutely Unacceptable! We normally always dont get the best service anyway!!! No apologies Compensate Customers!!!! Enough is enough!!!

The worst decision I made was to sign up with @ThreeUK someone get me out of this contract! #threedown

@ThreeUKSupport please explain to me why your network was down for hours from last night to this morning . Couldn’t get either a taxi due to no network and couldn’t transfer cash . Couldn’t also buy train ticket or send email . Until now no message to your customers to apologise

@ThreeUK hello, its my birthday. Why is your network been down for over 10 hours. I don’t have time for this. Sort it out right now.

Remember when @ThreeUK public shamed @O2 for being down. Pot Kettle..

@ThreeUKSupport This is absolutely dispicable. I feel like I'm being throttled for making a complaint.

AND NOW IM LATE FOR WORK BECAUSE OF @ThreeUK CANCELLING MY CONTRACT FIRST CHANCE I CAN GET NEVER USE @ThreeUK even if they appear to offer good deals. THEYRE TRASH

WthThree is down. SO WHEN IS @ThreeUK picking back up. Swear this network is so crap. No signal in town ever

I will be changing my network today because @ThreeUK are a load of shit woke up today with no service now it says 3G and no internet connection @EE here I come @ThreeUK go **** your self

@ThreeUK network is not connecting to 4g. I am data less. Help

@ThreeUK why ain't my mobile Internet not working 📱😡

@ThreeUKSupport Coverage is absolutely fine in terms of signal strength. It’s speed that’s the issue. Unfortunately I don’t. It worked fine for years and now it doesn’t. With you guys now not being the only ones w/ unlimited data, I’ll be leaving once contract is up.

@ThreeUK The network coverage is appalling, been with you 10+ years got network booster for my house but when I'm in the city centre I have no coverage

I think I might switch to @EE soon because @ThreeUK are a waste of time can’t get signal anyway and it really ***** me off

@ems_charlottex @VodafoneUK @ThreeUK It’s been a couple months now. I was with them years ago and signal was so so. Went to Vodafone after big they were expensive so back to 3 and they are cheaper but poop signal lol

@ThreeUK @Vikkstar123 Yawn….. STILL no eSIM support though.

@ThreeUKSupport Then how do we do this. I cant use the same pin. It tells me on trips. i have just set up a new Pin. i wont know if that works until it lets me down again

@ThreeUKSupport I am heading to the Us and Portugal on business trips in the next month. Should I just change to vodspahone whose customers dont seem to have these problems. My contract is now up for renewal

@ThreeUKSupport @ThreeUK not happy with the service provided by your company. Try to upgrade to a new phone. Went out of my way to go to a store to be advised your systems are down. I tried yesterday so I have been trying for 2 days now. New @Apple launchCan’t take part. #unhappy

@BigJMusic @O2 @ThreeUK Did that... never looked back! Do it

@ThreeUK Can you help. I need a 4g WiFi dongle on pay as you with approx 20gb. Can you help

@ThreeUK and then after nearly 2 hours.... they put the phone down.. **** you Three!!!

@ThreeUKSupport can you please help as my Internet is not working without my WIFI from home.

Honestly getting so p*ssed off with @ThreeUKSupport their signal is so bad at my apartment like if I had known I would have just stayed with @EE it was never this bad with them 😡

@ThreeUKSupport Eventually. 1h 22m phone call and still didn't manage to get it paid do to the IVR and DTMF issue, and no promised call back yesterday. Live Chat agent disconnected chat instantly after waiting about 10 minites. Terrible terrible leaving experience.

@Three_Is_Broken @ThreeUKSupport Glad I left. Vodafone Voxi way forward. 2 months now, not one issue. Paying my last Three bill was one of the most frustrating things I have ever done....

@ThreeUKSupport Still waiting for a reply after 7 hours how poor is this ! Quote " We are here to Help" What help the Business certainly not the customer !

@MrPaulDH @ThreeUKSupport No still not working mine is a new contract as well for my son. My one that I’ve had a few years is working fine.

@ThreeUKSupport the app keeps crashing is there a problem with it at the moment happens on 2 different phones.

@ThreeUKSupport Not at all. Even now, I have no signal and I suppose you can imagine what are tje consequences when someone from work calls you and cannot find you...

@ThreeUK Disgusting service ordered AI Cube on a pay as you go contract and paid for it fully Item Arrived 1 week later and is used and damaged and since yesterday I have trying to sort this out still nothing shame on you

@ThreeUK easily has the worst service in the U.K. I’m sat in a parking lot in my car b can’t even get 4g...gps won’t load...had to come into WiFi just to send this tweet smh...fix up @ThreeUK

@T2Mardybum @Three_Is_Broken @ThreeUK Don’t expect them to reply to you there customer services is worse then there signal 😂

@MKcol @ThreeUK Might s well cancel both accounts at this rate

@polarbearcave @ThreeUK Do you use it in your router for eg: home wifi Coz if you can do that then login to your 3 account and it'll show you the phone number. Otherwise you'll need to phone them I think.

And we are over the hour #help @ThreeUK @ThreeUK

I’m up the wall @ThreeUK oh there is a backlog of people cancelling within 14 days. Not my problem

@ThreeUK are you ever going to fix the mast in Melton Mowbray! It hasn’t worked properly for months and I can’t use my phone correctly! I should be asking for a refund

@nokend0 @ThreeUK They're telling us to use 3G! Which is bad too