3 (Three) Outage in Braintree, Essex, England

@ThreeUK My Mother has severe Dementia and has not used her phone for at least 18 months we stopped payments and told you to cancel the phone we have sent proof of her Dementia in a Doctors letter, you won’t accept this as she didn’t send it what part of Dementia do you 1/2

If you employ people to answer phones make sure they do not hang up on people @ThreeUK Upsetting old people is ******* vile and unprofessional.

@ThreeUK Any idea or ETA on eSim support at all? 🙏🏻

@ThreeUK be good if you get a signal on three

@ThreeUKSupport got no home wifi/ no internet on 4g ipad and 3g only on my iphone. ffs every week now. sort out the network. £100+ quid a month i'm paying for a service that drops all the time

@ThreeUKSupport signal in chelmsford absolutely shocking. been without use of my phone for 2 hours. trying to work. ffs no internet nothing. what's the point in having a phone when only use on this network is wifi

@ThreeUKSupport having terrible signal in chelmsford CM20DY literally one second it's decent next it's not

@ThreeUK this is ridiculous I can't get online I have tried your 'live chat' and tried calling with no help my 14 days Cooling off period is now over too and I cant cancel my phone without a charge this is a shambles I need to speak to someone!

Never go with @ThreeUK for buisness if you want any kind of decent customer support. You get what you pay for

@ThreeUK trying to access my3 mobile number correct, forgotten password i never receive the email to reset

@ViliLe @ruskin147 @ThreeUK I'm with Three UK and have the exact same problem. In fact last week I had a go at them because Three UK cold-called me to try and sell me more services! I told them that they are in a privileged position to have my number, and it's a blatant misuse to use it to cold-call me!

@ThreeUKSupport still no signal what is going on

@ThreeUK That's is wrong because I just turned my phone off and then on again still no signal

@ThreeUK network is a complete joke. paying for a service i barry have access too. and even when i do it's stupidly slow

@ThreeUK i see all the 5g network advertisement but i can't even get decent 4g in the middle of chelmsford city cm2

. @ThreeUK not only is coverage bad but you've now discontinued the wifi app so I have no service at home. #timetochange #mobile

@ThreeUK , i have tried for 10 days to transfer a number to you. Multiple messages on twitter and your company cannot help me. Disappointed doesn’t begin to cover it.

@ThreeUKSupport Glasgow silverburn. Currently in queue to buy same phone in sainsburys so we have one in case of emergency. Unfortunately my wife will need to visit shop again tomorrow to cancel and buy our her contract

@ThreeUK store manager told me nothing could be done. Apparently nobody else other than the area manager can help despite being told to come in to store. No back up phones in store to help, no offer of replacement and we are accused of misunderstanding

@ThreeUK can you help me understand how you would continue to charge for a phone and data when the contract ends.

@ThreeUK 1/2 just left one of your stores after my overdue pregnant wife was advised on the phone I could collect a replacement handset on her behalf. On arrival same staff member keeps me for 30 minutes before telling me cannot help as area manager away for day

@ThreeUKSupport Will somebody please just tell me if there is still work going on in the area and if yes then when it is now supposed to finish. Speeds are terrible and remain terrible.

@xhayleybell @ThreeUK Hayley irs not just fort William I pay £78 a month for internet and phone contract and their reception is terrible. Tried to speak to them but no help, so so so sick of it tbh feel we all are owed atleast a month free it’s bull. X

@ThreeUKSupport Will try this right now would that be the issue? Can we find out if is?

@BizPaul @ThreeUK I’ve been using them for 10 years! Never had much of an issue and I usually get signal everywhere I go.

@ThreeUKSupport I think she may have a cap of £0 we need to remove to allow for £2 a day roaming charge? Problem is we get remove it and you never answer the phone.

@ThreeUK I have just upgraded to iPhone 13 however I am having trouble accessing Instagram as every time I click the app it closes again, I also cannot log on the web as it says error but Instagram still works perfectly fine on my old phone. Iv re installed app etc and nothing