3 (Three) Outage in Braintree, Essex, England

. @ThreeUK not only is coverage bad but you've now discontinued the wifi app so I have no service at home. #timetochange #mobile

@ThreeUK , i have tried for 10 days to transfer a number to you. Multiple messages on twitter and your company cannot help me. Disappointed doesn’t begin to cover it.

Hi @ThreeUKSupport a month a go, I phoned up to get my contract turned to pay as you go and was told that I would get an information text about 48hours after with all the details (this never happened) and was also told that it would be today that it changed. (1/2)

@ThreeUKSupport Still awaiting refund - 6 weeks and counting, totally unacceptable and I’m tired off calling!!!!! Shocking service

@ThreeUKSupport Specifically I want to cancel a contract & speak to someone who can speak English to understand my complaint. Secondly I want to stop your nuisance calls from India. You are in breach of GDPR.

@ThreeUKSupport Just tell me where I can speak to someone who will undermy problem. Someone who doesn’t insult me by not knowing how to talk to me.

@EE @ThreeUK thanks EE. I will certainly transfer all my phones over to you once the contracts are up in a few months. Shocking ‘customer service’ from 3.

Been at the front of the queue in the @ThreeUK store for 20 minutes now... why are all uk phone companies terrible at customer service...

@GaryLDN @ThreeUKSupport @EE Turn the 4g off and i find the 3 network works fine. Even for video streaming.

@ThreeUKSupport Chris, issue with non UK nationals phoning out the blue is your not sure if they are genuine. Sorry but its true and feel bad for those staff. Cheaper labour doesn’t always get results.

@ShahaTells @ThreeUK Not even witty comment. Be the same shit. Whats your postcode. Oh yh we have work going on in that area 😂😂🤣

@ThreeUKSupport I have been on web chat twice no joy simple fix nearly 3weeks and still waiting

@ThreeUK terrible customer service! After closing my account (due to the same problem) I received a letter informing me I was entitiled to a refund after my last bill- waited 15 mins on phone to be reimbursed only to be told it was a mistake, no comprehensible explanation made

The ex was daft enough to lend me her work phone, so I popped along to the flat, and... 37.6Mbps down, 32Mbps up @threeuk FTW!

@ThreeUKSupport No, sadly not. It seems like the last 2 people,who work for customer service, doesn’t know what they’re actually doing. I’m just going to go into a three shop tomorrow and hopefully someone in there can help

@voiceofrally @ThreeUK @VodafoneUK @ThreeUK have been brilliant for me @voiceofrally. You’re right the data passport is a bit tricky but the customer service has been great when overseas (especially @RallyMexico !)

@ThreeUK your 4G service in Canterbury was pretty poor today. Several times I missed messages from my wife. Come to think of it, your service in Canterbury has been pretty poor for a while. Which is a disgrace for a University City.

@ThreeUKSupport no signal again for whole evening at home! 2nd time in a week and have tried to Wi-Fi live chat but told nobody available! My phone connectivity is essential for safety and my disability ♿😡

@ThreeUKSupport Ordered a week tomorrow. I bought online. Are you also using it and suffering from poor speeds as that could explain the 5+ days to reply.