3 (Three) Outage in Great Dunmow, Essex, England

Trying to get through to @ThreeUKSupport customer services on my phone is near impossible. Hung up after 15 minutes, 5 of those minutes the line was completely silent @ThreeUK

@ThreeUKSupport I really hope you at @ThreeUK can look into a whole raft of changes when it comes to outages and service status pages. The status for my postcode has remained in a degraded state for months. If you are to become a player in the home broadband sphere, you need to do a lot better!

@ThreeUK network is a complete joke. paying for a service i barry have access too. and even when i do it's stupidly slow

@ThreeUK i see all the 5g network advertisement but i can't even get decent 4g in the middle of chelmsford city cm2

@ThreeUKSupport @ThreeUK WHAT THE HELL IS GOING ON WITH YOUR NETWORK!!!! HOW CAN YOU OFFER CUSTOMERS “UNLIMITED” DATA WHEN YOU CANNOT BLOODY USE IT! PATHETIC! I WANT TO LEAVE!!!!

@ThreeUK , i have tried for 10 days to transfer a number to you. Multiple messages on twitter and your company cannot help me. Disappointed doesn’t begin to cover it.

@ThreeUKSupport Don't know of anyone else having issues but this a black spot of service for sure. I am having issues elsewhere but they are known signal issues (Cambridge station, Shelford Station, etc) in good coverage areas I do get good speeds. 😭

@ThreeUKSupport CM23 and its a Huawei Mate 10 Pro and a few other devices. Even when I've got close to full 4G the speed are pretty bad and don't get me started on the connection between here and Cambridge when I'm on the train. Happy to send more info if needed.

@CaseyDoran @TalkTalk @thinkbroadband Still down due to broken fiber apparently. My phone data is crap in the flat here as well (thanks @ThreeUKSupport) so I can't even watch Netflix or YouTube and I've had to for a run. 😭

Hi @ThreeUKSupport a month a go, I phoned up to get my contract turned to pay as you go and was told that I would get an information text about 48hours after with all the details (this never happened) and was also told that it would be today that it changed. (1/2)

@ThreeUKSupport Still awaiting refund - 6 weeks and counting, totally unacceptable and I’m tired off calling!!!!! Shocking service

@ThreeUKSupport Specifically I want to cancel a contract & speak to someone who can speak English to understand my complaint. Secondly I want to stop your nuisance calls from India. You are in breach of GDPR.

@ThreeUKSupport Just tell me where I can speak to someone who will undermy problem. Someone who doesn’t insult me by not knowing how to talk to me.

@ThreeUK hi will Three support e-sim when the iPhone X R is released next month

@EE @ThreeUK thanks EE. I will certainly transfer all my phones over to you once the contracts are up in a few months. Shocking ‘customer service’ from 3.

@ThreeUK problems in Hertfordshire... What's going on

Been at the front of the queue in the @ThreeUK store for 20 minutes now... why are all uk phone companies terrible at customer service...

@GaryLDN @ThreeUKSupport @EE Turn the 4g off and i find the 3 network works fine. Even for video streaming.

@ThreeUKSupport Is there a problem with Three in Bury

@ThreeUK it's really ridiculous that you are upgrading your systems in the middle of the week and middle of the day, and your customer service people can't access accounts. 👎😡💩

@ThreeUKSupport Sorry Charley, I will not get on webchat or livechat anymore. I was put in the queue with 46 waiting. So you expect me to wait for hour or more to get some compensation. And I've been here before, waited for hours, only to be told that customer service couldn't do anything

@ThreeUK Received a text saying I can upgrade early. Called your advisor. For a start I couldn’t understand what he was saying and then he cut me off and put me in a queue for something else. Bearing in mind I spend nearly £90 a month this is beyond poor.

Yes please!! After speaking to @ThreeUK for about 45 minutes their only solution was to put my mobile data to 3G just so I’m able to use my phone for internet access. Great job!!! 🤬🤬

@ThreeUKSupport @Calibraturbo It's been down for months 24/7

@ThreeUKSupport @John_M_Campbell They can't because their own website doesn't work 😂

@ThreeUKSupport couldn't speak to complaints dept as reception so bad they couldn't hear me. (Conveniently) Tried using DM on Twitter.... nothing!! Really getting fed up with appalling customer service from @ThreeUK #complaint #CustomerService #badcustomerservice

@ThreeUKSupport @BaeFell They basically generate any amount they feel like and take it from your direct debt even if you on unlimited. Then they will stop letting you see your statement altogether and you'll just have to wait to be surprised on your bank statement by charge which you'll NEVER get back.

@ThreeUKSupport It’s very good, 4G and between 75-100% strength indoor. Your tech guy said slow internet speed is due to 3g/4g fluctuations. Supposed to be fixed within 7 days-till Fri. As of now download 0.3Mbps ping270ms.. Calls/texts not affected. Thanks