3 (Three) Outage in Great Dunmow, Essex, England

@ThreeUKSupport This issue was over 12hrs ago. The issue happens every week or more on separate devices. Regular loss of 4G, which as I said causes a complete loss of home internet as your tech support advised to use 4G only. 3G barely usable during these outages. We are beyond basic faults here

@ViliLe @ruskin147 @ThreeUK I'm with Three UK and have the exact same problem. In fact last week I had a go at them because Three UK cold-called me to try and sell me more services! I told them that they are in a privileged position to have my number, and it's a blatant misuse to use it to cold-call me!

Trying to get through to @ThreeUKSupport customer services on my phone is near impossible. Hung up after 15 minutes, 5 of those minutes the line was completely silent @ThreeUK

@ThreeUKSupport I really hope you at @ThreeUK can look into a whole raft of changes when it comes to outages and service status pages. The status for my postcode has remained in a degraded state for months. If you are to become a player in the home broadband sphere, you need to do a lot better!

@ThreeUK network is a complete joke. paying for a service i barry have access too. and even when i do it's stupidly slow

@ThreeUK i see all the 5g network advertisement but i can't even get decent 4g in the middle of chelmsford city cm2

@ThreeUKSupport @ThreeUK WHAT THE HELL IS GOING ON WITH YOUR NETWORK!!!! HOW CAN YOU OFFER CUSTOMERS “UNLIMITED” DATA WHEN YOU CANNOT BLOODY USE IT! PATHETIC! I WANT TO LEAVE!!!!

@ThreeUK , i have tried for 10 days to transfer a number to you. Multiple messages on twitter and your company cannot help me. Disappointed doesn’t begin to cover it.

@ThreeUKSupport Don't know of anyone else having issues but this a black spot of service for sure. I am having issues elsewhere but they are known signal issues (Cambridge station, Shelford Station, etc) in good coverage areas I do get good speeds. 😭

@ThreeUKSupport CM23 and its a Huawei Mate 10 Pro and a few other devices. Even when I've got close to full 4G the speed are pretty bad and don't get me started on the connection between here and Cambridge when I'm on the train. Happy to send more info if needed.

@CaseyDoran @TalkTalk @thinkbroadband Still down due to broken fiber apparently. My phone data is crap in the flat here as well (thanks @ThreeUKSupport) so I can't even watch Netflix or YouTube and I've had to for a run. 😭

Hi @ThreeUKSupport a month a go, I phoned up to get my contract turned to pay as you go and was told that I would get an information text about 48hours after with all the details (this never happened) and was also told that it would be today that it changed. (1/2)

@ThreeUKSupport Still awaiting refund - 6 weeks and counting, totally unacceptable and I’m tired off calling!!!!! Shocking service

@ThreeUKSupport Specifically I want to cancel a contract & speak to someone who can speak English to understand my complaint. Secondly I want to stop your nuisance calls from India. You are in breach of GDPR.

@ThreeUKSupport Just tell me where I can speak to someone who will undermy problem. Someone who doesn’t insult me by not knowing how to talk to me.

@ThreeUK hi will Three support e-sim when the iPhone X R is released next month

@EE @ThreeUK thanks EE. I will certainly transfer all my phones over to you once the contracts are up in a few months. Shocking ‘customer service’ from 3.

@ThreeUK problems in Hertfordshire... What's going on

Been at the front of the queue in the @ThreeUK store for 20 minutes now... why are all uk phone companies terrible at customer service...

@GaryLDN @ThreeUKSupport @EE Turn the 4g off and i find the 3 network works fine. Even for video streaming.

@ThreeUK this is the time we need you more than every. Your mobile data please fix it. Can never get any signal wherever I go

@ThreeUKSupport I can only provide the address history of last 20months . Before that i was in India - and your site doesn't support any postcode out side UK

@ThreeUKSupport No, I've been ringing but can't get through. There's no option through the app to cancel.

@ThreeUK Thank you to Dan in Crewe, Victoria in Warrington and Dahnesh for helping me to fix my phone yesterday as I couldn’t make calls #appreciated

@jimwaterson I tried desperately to get @virginmedia to connect my mum weeks ago and they refused because of her age. I have been a customer of theirs for a decade as has my mum. @richardbranson had not put people first. Only profit. And now wants bail outs. Thankfully @ThreeUK saved the day

@ThreeUKSupport In these difficult times you need to support long-standing customers not charge them excessive amounts when it is clearly an accident

@hope_steven @O2 @ThreeUK @VodafoneUK @TMobile Don't forget @EE too, my current network - but I'm out of contract right now and would gladly switch if one of these stepped up to support #remotelearning #teachfromhome

@ThreeUKSupport It’s clearly a mistake if their phone expenditure is never that much normally

@ThreeUKSupport This is unfair and terrible customer service

@ThreeUK Would not recommend 3 anymore. Happy to take your money but then not resolve any issues. Extremely disappointed