3 (Three) Outage in Saffron Walden, Essex, England

@ThreeUK I just want to congratulate Three for having a robust network . No problems streaming or making calls. Very different to @EE who’s network could not cope before the start of the virus outbreak and has now completely fallen apart.

@ThreeUKSupport This issue was over 12hrs ago. The issue happens every week or more on separate devices. Regular loss of 4G, which as I said causes a complete loss of home internet as your tech support advised to use 4G only. 3G barely usable during these outages. We are beyond basic faults here

@ThreeUKSupport I am a three customer

@ThreeUKSupport Very weird but I have a bar of 4G in the house, but she on smarty (three network of course) has none. iPhone 11 and iPhone XR respectively

@ViliLe @ruskin147 @ThreeUK I'm with Three UK and have the exact same problem. In fact last week I had a go at them because Three UK cold-called me to try and sell me more services! I told them that they are in a privileged position to have my number, and it's a blatant misuse to use it to cold-call me!

@ToniOgilby @ThreeUK Basically, the same all over the UK and when you tweet they act as if IT HAS NEVER HAPPENED BEFORE

@Dom_Bryan @ThreeUKSupport Let me do a bit of their support for you... they don't

@ThreeUK , i have tried for 10 days to transfer a number to you. Multiple messages on twitter and your company cannot help me. Disappointed doesn’t begin to cover it.

@ThreeUKSupport Don't know of anyone else having issues but this a black spot of service for sure. I am having issues elsewhere but they are known signal issues (Cambridge station, Shelford Station, etc) in good coverage areas I do get good speeds. 😭

@ThreeUKSupport CM23 and its a Huawei Mate 10 Pro and a few other devices. Even when I've got close to full 4G the speed are pretty bad and don't get me started on the connection between here and Cambridge when I'm on the train. Happy to send more info if needed.

@CaseyDoran @TalkTalk @thinkbroadband Still down due to broken fiber apparently. My phone data is crap in the flat here as well (thanks @ThreeUKSupport) so I can't even watch Netflix or YouTube and I've had to for a run. 😭

@O2 2 hours to upgrade my contract what a palaver, my husband told me to cancel my contact and go with @ThreeUK #unimpressed #wasteofmytime #twophonecalls #theirerrornotmine

@ThreeUK problems in Hertfordshire... What's going on

@ThreeUKSupport I'll deal with somebody direct on here but not webchat again. sorry! I'll have to explain everything all over again, then be put through to customer complaints and start yet again. I have screen images from previous chats I can send

@ThreeUKSupport Just said unfortunately we could order you a replacement sim card, never fear you can order one through the three app ( which is what I did this time ). have tried again through the app but there is no live chat to customer services.

@ThreeUKSupport I'm afraid your support agent was not able to help me - spent 1 hour and 15 minutes answering the same questions over and over to be told - can't see any reason it doesn't work - do I'm stuck here in India without any way of the Bank getting hold of me to unlock my credit card.

@O2 worst customer service and most expensive contracts!!! #o2deals - everyone move too @ThreeUK or @VirginMoney 📞

So in these troubling times with some of use self isolating and not getting any wages or money from the government and companies saying how they are here to help @ThreeUK think increasing their bill by 2.7% will help. Well thanks for that help

@ThreeUKSupport I already tried to register it as a new account and when I enter my number it says that I already have an account and tells me to enter my password. When I press login it says ‘error occurred: incorrect password’

Got to laugh at @ThreeUK increasing my contract cost by the retail price index .... Think that's going to go down really well with alot of your customers at this time...

@ThreeUKSupport If i try to cancel, its trying to charge me 60 quid... If i try and switch it refuses to let me use a monthly rolling sim

@ThreeUKSupport It’s the GU4 area using an iPhone XS. It’s still really slow when not on WiFi.

@ThreeUK thanks for the text today advising me that my phone bill going up 2.7%. Timing not great, and it has made me realise that come September I will be terminating my contract. No support for long term customers, get better offers as new customer. #loyalcustomer #nosupport.