3 (Three) Outage in Takeley, Essex, England

@RinaLeia2012 @ThreeUK It’s really poor treatment of loyal customers, particularly as they only said in January they had no plans to do this 😢

@ThreeUKSupport @ThreeUK awful customer service. No desire to help. 2 months waiting, sent ID many times but all they want to do is send you into a chat facility who can’t do anything. Escalated to a complaint and they just cut you off.

@ThreeUK the level customer service is shocking when trying to help relatives with learning disabilities during lockdown. Barrier after barrier. I am sure other providers are much better. Can someone please contact me ASAP who can HELP.

@ThreeUK My Mother has severe Dementia and has not used her phone for at least 18 months we stopped payments and told you to cancel the phone we have sent proof of her Dementia in a Doctors letter, you won’t accept this as she didn’t send it what part of Dementia do you 1/2

@GetMeAManager @ThreeUKSupport I am aware of that. However, a major airport near me recently had Three 5g coverage enabled, roughly at the same time my issues started. What does that tell you?

@ThreeUK No point pimping new phones if your network is not up to it.

@ThreeUKSupport I have already had a discount applied, I do not want more as I’d like to see the issue fixed. Like I mentioned, Three is the only fast internet option here so cancelling won’t help too. The only way Three can help would be to fix the capacity issue.

@ThreeUKSupport I have an existing complaint logged for this since November. There are no options to help the situation, like I said we are rural and it’s down to lack of capacity for a tower that will in my opinion not be resolved

So attempting to cancel a @ThreeUK contract - four times the customer service team have hung up on me this morning and used delaying tactics to stop me cancelling my contract. What a terrible way to treat a customer - they just don’t care.

@ThreeUKSupport I'll be honest the service on 3 has gone down gradually and seems to get worse every year. Whatever the postcode or device. Thanks for the reply. Pixel 3a CM19 5QB

@ThreeUK be good if you get a signal on three

@ThreeUKSupport got no home wifi/ no internet on 4g ipad and 3g only on my iphone. ffs every week now. sort out the network. £100+ quid a month i'm paying for a service that drops all the time

@ThreeUKSupport signal in chelmsford absolutely shocking. been without use of my phone for 2 hours. trying to work. ffs no internet nothing. what's the point in having a phone when only use on this network is wifi

@ThreeUKSupport having terrible signal in chelmsford CM20DY literally one second it's decent next it's not

I took out a mobile data plan with @ThreeUK on the promise that it was a one month rolling contract I could cancel any time. I spent 4 hours today trying to cancel the contract, even covid is no excuse for such appalling customer service.

@ThreeUK trying to access my3 mobile number correct, forgotten password i never receive the email to reset

@ThreeUK @dani_imvu My chat earlier in was never answered! Very poor service and they think it's a good time to put bills up!

@ThreeUK @dani_imvu My chat earlier in was never answered! Very poor service and they think it's a good time to put bills up!

@ThreeUKSupport This issue was over 12hrs ago. The issue happens every week or more on separate devices. Regular loss of 4G, which as I said causes a complete loss of home internet as your tech support advised to use 4G only. 3G barely usable during these outages. We are beyond basic faults here

@ViliLe @ruskin147 @ThreeUK I'm with Three UK and have the exact same problem. In fact last week I had a go at them because Three UK cold-called me to try and sell me more services! I told them that they are in a privileged position to have my number, and it's a blatant misuse to use it to cold-call me!

Well @ThreeUK been a loyal customer with multiple contracts for many years but now you’re forcing me off Go Roam? Goodbye! Pretty sure you’ll be seeing a mass exodus. @O2 I’ll be calling you tomorrow!

Worst service in Middleton ROCHDALE By @VodafoneUK @ThreeUK ....thanks for providing the worst service from last 2 months ...

@ThreeUK your service is so **** i can’t wait to get out of this death row contract, why do i constantly have 4 bars on 5g and nothing loads

Due an upgrade next month and @ThreeUK as they can't offer me what I was looking for. What network everyone with and what are the new phones? Sim only a possibility as phone like new

@ThreeUK I want to upgrade I’ve been with you for years but you can’t match 3rd party prices what’s the process if I sign up with new contract via third party on three network?

@ThreeUKSupport this number is on your network, sort it out pls

@ThreeUK as usual, your internet service is a disgrace!! Been disconnected every single day, there’s no much difference between your service and a modem during the ‘90! Actually, modem was faster 🤮🤮🤮

Got to change my network from @ThreeUK absolutely shocking 😫😫

@ThreeUKSupport hello, there’s an issue with my last bill. I already talked a couple of times with a agent about this issue but it hasn’t been solved. Please contact me. It’s urgent.

@ThreeUK last time of asking as you’ve been lying to all customers since 2018 regarding Esim. Have you got a confirmed date when you will support Esim or I will be leaving with immediate effect after 8 years of loyalty ? If you can confirm asap as I have already got my PAC code